We booked the hotel through internet from 4-9 August 2013. Due to emergency situation I have to delay our arrival and my wife and son went earlier than me. The flight was so late they showed around 23.00hrs midnight.
When she showed the payment receipt on her cell phone, the man on the front desk borrowed her phone cell, browsing curiously for quite a long time looking for something as if he was suspicious of the booking confirmation showed to him.
So there were my wife and son. An alien woman with a teenage son, perplexed in the middle of the night in a foreign city. And the man on the front desk showing no mercy told her that she was late and no room for her...
Later I found out the hotel policy written at the bottom of the booking receipt:
"This booking is Non-Refundable and cannot be amended or modified. Failure to arrive at your hotel will be treated as a No-Show and no refund will be given (Hotel policy)"
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- Also Known As:
- Day And Night Hotel Hong Kong