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“Disappointing stay” 2 of 5 stars
Review of Best Western Hotel Causeway Bay

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Best Western Hotel Causeway Bay
3.0 of 5 Hotel   |   No.38 Bowrington Road, Hong Kong, China (Wan Chai)   |  
Hotel amenities
Ranked #284 of 613 hotels in Hong Kong
Sydney, Australia
Senior Contributor
44 reviews 44 reviews
16 hotel reviews
Reviews in 29 cities Reviews in 29 cities
28 helpful votes 28 helpful votes
“Disappointing stay”
2 of 5 stars Reviewed October 26, 2013 via mobile

Whilst we were forewarned that the rooms were ridiculously small, even for Hong Kong standards, the customer service was very disappointing! The front desk staff was always curt to the point of unfriendliness. Lighting is insufficient in the room, the ornate chandelier offers very little light. A couple of bedside lamps could have been installed easily to remedy this problem. Check that your room rate doesn't go up in the middle of your stay due to the start of the exhibitions; we were not informed of this before we checked in. Also bring your own clothes hangers as there aren't many.

Stayed October 2013, traveled with family
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymond S, Manager at Best Western Hotel Causeway Bay, responded to this review, November 2, 2013
Dear madam

Thank you for your comments on Tripadvisor.

In fact, we have a good number of comments on friendly service. Despite, we have taken your comments seriously and shared with the service team for improvement. From time to time, we have briefing the team to reinforce the importance of guest service and practice to serve our guests better.

We appreciate your comments on lighting. The hotel management is addressing the issue and working on the improvement plan. We have recently changed the light bulb on chandelier on 30% of the guest rooms and are pleased with the improvement. Phase two will soon start and we are aiming at the completion by end of November or December.

The hotel provides enough number of hangers in each guest room and our housekeeping department is ready to provide more should our guest request for it.

Might I thank you for your comments again and our team will continue its effort to provide friendly and efficient service in a convenient location.

Yours sincerely

Raymond Siu
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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149 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    2.5 of 5 stars
  • Service
    3 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (36)
Date | Rating
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  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Metuchen, New Jersey, USA
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 19, 2013

What can I say, the hotel I usually stay at was fully booked, so I had to move here for a night before I could check into the usual digs.

Let's just say that the reservation and check-in process was much longer than other hotels in the area and typical speedy HK service. The rooms are ridiculously small, even for the area. Considering the price of the hotel, there are definitely better options if you just spend a little bit more. Location is pretty good though, close to the MTR and it's easy to grab a taxi outside the hotel. If you are staying here as a couple, definitely look at other alternatives though.

Stayed November 2012, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymond S, Manager at Best Western Hotel Causeway Bay, responded to this review, November 2, 2013
Dear sir

Thank you very much for your compliment on the location. Causeway Bay has been the most popular shopping, dining and entertainment district in Hong Kong. The MTR subway station and Times Square is a five minute walk from the hotel. Many of our guests do find the location very convenient.

Guestrooms of mid-scaled hotels in Hong Kong are relatively small especially in prime location such as Causeway Bay. Like most of the key cities, space is indeed a luxury in Hong Kong.
We receive comments from some guests about the room size. Allow us to share with travelers that hotels in similar location with spacious room size would cost 25 to 50% more. Our objective is to deliver location convenience, friendly and efficient service, free wifi, and value for money accommodation experience to our guests, which most of our guests appreciate.

We are sorry to learn that the check-in time takes a bit longer. I could image that it is the period between 11:00 am to 2:00 pm when it is peak time for check-in and check-out. It usually takes only 4 to 5 minutes’ time to assist a guest for check in and check out.

There is a pool on 39/F where guests can enjoy the spectacular view of the city.

We look forward to welcoming you again in the near future.

Yours sincerely

Raymond Siu
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cape Town Central, South Africa
Senior Contributor
40 reviews 40 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
28 helpful votes 28 helpful votes
3 of 5 stars Reviewed September 23, 2013

I stayed here for a week while on business. These are some points to note.

- Comfort : The rooms are very small, the beds are comfortable but no space to unpack if your staying for an extended period. If you are two people in a two bed room, you won't have much / any space.
- Food : The restaurant is completely overpriced for the quality of food you get, rather go out for food - there are many small little diners in the streets around the hotel which have great food at a much more reasonable price, don't let the fact that people don't really speak English bother you - their still very friendly and actually adds to the experience.
- Taxi / MTR : The hotel is quite a decent walk from the nearest MTR which is in Times Square, if your'e coming from the Airport with luggage, a taxi (from either the Airport or Central station) would be better, the hotel is not easy to find from the MTR if you don't know the area yet.
- View : Make sure on which side of the hotel your'e staying, one side has a very nice view of Causeway bay - the other side looks directly into some dilapidated flats.
- Shopping : The area around the hotel actually has quite decent shopping, Times Square is a very big mall with lots of shops. You can really see quite a lot by walking from the hotel. You can easily walk to the Wan Chai area which has some bars / restaurants and great electronic shopping.
- Summary : Depends on the trip of trip your doing - if you need a hotel just to seep at with light language it should be fine. If you're staying for an extended period and want a little comfort in a frenetic city then this hotel won't be for you. All in all - the hotel didn't do anything wrong - it just average.

Room Tip: Ask for a room overlooking the race course and or sport centers. This is a much better view than the...
See more room tips
  • Stayed September 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymond S, Manager at Best Western Hotel Causeway Bay, responded to this review, November 2, 2013
Dear guest

Thank you very much for your compliment on the location. Causeway Bay has been the most popular shopping, dining and entertainment district in Hong Kong. There are many small restaurants around the hotel where you can experience food of local and Asian taste. Many of our guests love it.

Within minutes’ walk from the hotel, there are MTR subway, tram and public bus which connect you to most of the shopping and tourist attractions in Hong Kong.

Guestrooms of most mid-scale hotels in Hong Kong are relatively small especially in prime location such as Causeway Bay. Like most of the key cities, space is indeed a luxury in Hong Kong.

We aim at providing efficient, friendly service and location convenience to our guests.

We look forward to welcoming you again in the near future.

Yours sincerely

Raymond Siu
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed September 7, 2013

Its a nice hotel. Me and my sister enjoyed staying here. Its near in all cool places, like the shopping malls, restaurants, tourist spots. The customer service is super. I will definitely coming back in this hotel for my next trip. And it a must a for my relatives and friends to recommend this such nice hotel. Thanks!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymond S, Manager at Best Western Hotel Causeway Bay, responded to this review, September 21, 2013
Dear guest

Thank you very much for your compliment on the convenient location and friendly service of the hotel. You are very right that there are hundreds of retail shops and restaurants around the area. It is truly a shopping and dining paradise in Hong Kong.

We will certainly extend your compliment on hotel service to our staff and I am sure they will find it very encouraging.

We look forward to warmly welcoming you again in the near future.

Yours sincerely

Raymond Siu
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed September 4, 2013

We stayed in this hotel last july after visiting macau. Honestly speaking the hotel is high but less space.. the hallway was too small that when other guest, like two occupant of two rooms goes out from their room there will be no place to stand in the hallway while waiting for the elevator. I think the price was still high for a small space hotel. The only plus factor is the location for it is near the metro that can bring you almost anywhere in HK.
I am having second thoughts if I should recommend it to a friend. I wouldnt suggest with family with kids.

  • Stayed July 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymond S, Manager at Best Western Hotel Causeway Bay, responded to this review, September 21, 2013
Dear guest

The hotel has a total of 39 floors. Therefore, most of the rooms have spectacular city view.

Guestrooms of similar class of hotels in Hong Kong are relatively small especially in prime location such as Causeway Bay. Like most of the key cities, space is indeed a luxury in Hong Kong.

Our room rate is considered good value comparing with hotels nearby, not to mention its great location right across Times Square and subway.

We look forward to welcoming you again in the near future.

Yours sincerely

Raymond Siu
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 of 5 stars Reviewed August 25, 2013 via mobile

Very tiny room, hard bed, no space to move a lot with around 150usd for a nite. But the location is very convinient. Near to mtr, and shopping center like time square, sogo, ect. Easy to find a food. Its a nice place to stay if u like to go shopping.

  • Stayed August 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymond S, Manager at Best Western Hotel Causeway Bay, responded to this review, September 21, 2013
Dear guest

Thank you very much for your compliment on the hotel location. The hotel is conveniently located in Causeway Bay, Hong Kong’s most popular and exciting shopping and dining paradise. It is a few minutes’ walk from Times Square, MTR subway station and many other shopping malls.

This great location has highly praised by our guests.

The next shopping season will be November and December. We look forward to warmly welcoming you again!

Yours sincerely

Raymond Siu
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boulder, Colorado
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 16, 2013

Possibly the best hotel we stayed. Yes - the room was very small. But it was incredibly clean and immaculate. We were on the 23rd floor with a magnificent view. The sheets were immaculate as well as the bathroom. I normally get up 1 or 2 times a night to go to the bathroom. The best part was that I slept all the way through for 8.5 hours because there was absolutely no noise at all. The temperature was perfect. The staff was excellent and the service was superb. the location was convenient to the trams. Cannot imagine staying anyplace else while in Hong Kong.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Raymond S, Manager at Best Western Hotel Causeway Bay, responded to this review, September 21, 2013
Dear guest

Thank you very much for your compliment on the hotel service, view from the room, cleanliness and convenient location.

Our service staff are well trained and ready to offer assistance to ensure our guests’ stay a comfortable one.

The hotel has a great location in Causeway Bay which is considered the best part in Hong Kong for dining and shopping with easy access to public transportation including subway and tram.

It is great to learn about your compliment. We look forward to warmly welcoming you again in the near future.

Yours sincerely

Raymond Siu
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Best Western Hotel Causeway Bay

Address: No.38 Bowrington Road, Hong Kong, China
Location: China > Hong Kong > Wan Chai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi )
Hotel Style:
Ranked #284 of 613 hotels in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:3 star — Best Western Hotel Causeway Bay 3*
Official Description (provided by the hotel):
Best Western Hotel Causeway Bay is conveniently located in Hong Kong’s most exciting shopping, dining and entertainment district, Causeway Bay. Times Square and Causeway Bay subway station is only five minutes’ walk from the hotel. There are hundreds of restaurants and bars around the area, a truly dining paradise. Hong Kong Convention Centre, Admiralty and Central business district are within 5 to 10 minutes drive. Popular attractions such as Victoria Park, Happy Valley Horse Racing Course, Golden Bauhinia, Tin Hau Temple and Central Library are within walking distance. Guestrooms have free WiFi internet access, in-room safe, refrigerator, and coffee/tea making facilities. We aim to delivering location convenience, friendly and efficient service, free WiFi, and value for money accommodation experience to our guests. ... more   less 
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Also Known As:
Best Western Hotel Causeway Bay Hong Kong

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