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“Best choice we could have made!” 5 of 5 stars
Review of Hotel ICON

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Hotel ICON
4.5 of 5 Hotel   |   No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China (Tsim Sha Tsui)   |  
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Hotel amenities
Ranked #4 of 695 Hotels in Hong Kong
Bucharest, Romania
Level Contributor
40 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
“Best choice we could have made!”
5 of 5 stars Reviewed June 28, 2014

Everything about it was great! Our (standard) room overlooking the bay was spectacular, the view was amazing, we loved everything about it. We generally stay in 4 or 5 star hotels wherever we go and this is for sure one of the best ones we stayed in. I specifically liked the bathroom, which had a very interesting oval shaped design, the bed was perfect, absolutely no complains. Regarding service - everyone was very kind and helpfull, even too much at times :) As location - it is very easy to reach main areas but it is not so important as taxis are pretty cheap. As value - price ratio this hotel is by far the best option.

Room Tip: Bay view is mandatory + ask for the highest floor possible that is available for your room type. &qu...
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  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, July 8, 2014
Dear Pat1029384756,

Thank you for posting your review on this website following your most recent stay with us.

I am very pleased that you choose to make us your home away from home, and that our team are able to meet your expectations.

We look forward to welcoming you in the near future. Please don't hesitate to get in touch with me to make a booking next time.

With all good wishes,
Richard Hatter
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,342 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (1,066)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Melbourne, Australia
Level Contributor
22 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed June 28, 2014

I have stayed at the Icon before and loved it again. Amazing rooms & staff . Breakfast buffet the best. Will go back. Harbour view room stunning. Nothing is to much trouble for any member of staff from the minute you arrive until you leave.

Room Tip: Harbour view room is great day or night
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  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, July 8, 2014
Dear Ann R,

We were delighted to hear that you enjoyed your stay with us and I would like to thank you for sharing your experiences with others. It is so encouraging to our team to hear such positive comments like yours.

We are looking forward to welcoming you back again soon for another memorable stay. Do feel free to email me directly at gm@hotel-icon.com if I can assist with any travel arrangements.

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
8 reviews
3 hotel reviews
5 of 5 stars Reviewed June 27, 2014

This hotel was chosen via TripAdvisor. It was fabulous and the staff amazing. Winnie Wong and Keven Ng were outstanding. They made us feel like family and after 5 days I was very sad to leave. The location is great very easy access to the train and ferry. The light show at night from the bar is spectacular. My room was beautiful and my experience wonderful. Highly recommended this hotel for anyone.

Room Tip: Harbour side rooms have the best view
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  • Stayed June 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, July 8, 2014
Dear Jan d,

Thank you for posting a review following your recent stay with us at Hotel ICON, we appreciate you taking the time. We were delighted that you found the location to be so excellent and our team to be to the high standard you expect, Winnie and Keven in particular.

It was truly our pleasure to have you as our guest. I am looking forward to welcoming you back very soon. Please feel free to email me directly if you need any help with a room in Hong Kong.

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo Grove, Illinois
Level Contributor
96 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 stars Reviewed June 27, 2014

I have stayed at higher end hotels before but this one really impressed me. The customer service is top notch. The accommodations are modern and chic. I only wish we had had more time to stay. The breakfast buffet was excellent.

  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, July 8, 2014
Dear Agilemoon,

Thank you for taking a moment to share your thoughts on our property and staff. We try our best to provide excellent customer service and it seems you received that when you stayed.

We would love to welcome you back! Please contact me directly and I will make sure you are getting the best available rate for the best available room.

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed June 27, 2014

Worth every penny. Free Mini Bar, straws included, bottled coca cola etc... Can't seems to find any fault.

Access to MTR is a small issue but access to bus is fantastic. Plenty of options going to Central (301, 104,115)

  • Stayed June 2014, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, July 7, 2014
Dear GIZMOER,

Thanks very much indeed for choosing us for your stay in Hong Kong and for taking time to write a complimentary review.

Much appreciated. Please feel free to let me know if you need any help with a room in Hong Kong.

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Asia
Level Contributor
371 reviews
192 hotel reviews
common_n_hotel_reviews_1bd8 242 helpful votes
5 of 5 stars Reviewed June 25, 2014

I can see the reason for the rave reviews.

Even before I got into the hotel, I could see the difference.

I took the Airport Express and then the free shuttle to the hotel. This was one of the few hotels where the hotel staff boarded the shuttle to retrieve the luggage for the guests. And ditto when I checked out: the staff loaded the luggage on to the shuttle.

Check in was friendly with Crystal, who also coincidentally checked me out. She was friendly and smiling all the time.

The room is pretty sizeable for a HK hotel. The bathroom is large with a hip eye-shaped shower area encased in floor-to-ceiling glass (save the opening) on one side. My slight quarrel with that is that the overhead shower actually tilted out towards the open space.

I had the impression the hotel is somehow run by or owned by the nearby HK Poly University. All amenities were topped up daily. You did not get the sense that they were trying to stint.

Water pressure was good. Mini-bar of two Chang-an Thai beers, two mineral water, some M&M were free and topped up. There was also tea and coffee.

The Handy phone--Alcatel Idol--was a very smart move. Free phone calls to 20-odd countries. Free data. The only slight snag is that the smartphone was not intuitive.

So if you add up the mini-bar and the phone, the cost is not so bad.

Breakfast was rather pricey and so we went to nearby cafes. There is a food alley literally 3 mins walk across and to the right of the entrance.

It's definitely worth a revisit.

Room Tip: If you ask for a Harbour View, ask for a room higher. I saw more rooftop than harbour.
See more room tips
  • Stayed June 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, July 7, 2014
Dear Panguin,

Thank you so much for your wonderful feedback following your most recent stay with us. All of the team here at Hotel ICON take great pride in delivering the service that we are famous for, it is just so encouraging to hear such positive comments. Crystal at front desk in particular was thrilled you remembered her.

We are looking forward to welcoming you back again soon for another memorable stay. Feel free to email me directly to make a booking.

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
5 of 5 stars Reviewed June 25, 2014

It truly was a wonderful hotel with exceptional service quality. Being greeted and brought directly to the room the moment we stepped out the car was a pleasant surprise. Kuddos to Kristina for the wonderful hospitality and being patient with our many queries. Cat from the Green cafe at the lobby also went out of her way to get my son something that was not on the regular menu and made us comfortable having our meals there. Didn't have time to try the spa but will definitely return there next time i am in HK. Thanks guys.

  • Stayed June 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, July 7, 2014
Dear Ericong69,

Thank you for your wonderful review and for saying such nice things about Kristina and Cat during your stay at ICON. We do hope that you will return – we look forward to your next visit.

Please don't hesitate to get in touch to make a booking.

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel ICON

Address: No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Hong Kong
#2 Spa Hotel in Hong Kong
#4 Luxury Hotel in Hong Kong
#4 Family Hotel in Hong Kong
#7 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel ICON 4.5*
Number of rooms: 262
Official Description (provided by the hotel):
A hotel unlike any other. Welcome to a different world. Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities – but in a refreshingly modern, stylish and international environment. ... more   less 
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Also Known As:
Hotel ICON Hong Kong

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