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“Absolute luxury!” 5 of 5 stars
Review of Hotel ICON

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Hotel ICON
4.5 of 5 Hotel   |   No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China (Tsim Sha Tsui)   |  
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Ranked #3 of 691 Hotels in Hong Kong
5.0 of 5 stars 2,677 Reviews
Vancouver Island, Canada
Top Contributor
91 reviews 91 reviews
35 hotel reviews
Reviews in 46 cities Reviews in 46 cities
94 helpful votes 94 helpful votes
“Absolute luxury!”
5 of 5 stars Reviewed February 12, 2014

My husband and I stayed here for 3 nights during the Christmas holidays. We arrived on my 50th birthday and were upgraded to a corner club suite, complete with a heavenly birthday cheesecake. It was without a doubt the most luxurious room either of us have ever stayed in. We had the most incredible view of Victoria Harbour and Hong Kong Island and with all the Christmas lights at night, it was spectacular. We discovered the pool on our last day and it looked amazing. My husband was totally impressed with the gym as well. One thing we had never come across was a "free mini bar". That was such a nice feature. We would come back from sightseeing and help ourselves to a beer or a Smirnoff, Pringles and even M&M's. There were two bathrooms, one had a huge soaker tub with a beautiful view and there was a huge shower with a television in it. The bed was extremely comfortable and it was very quiet, especially being in a corner room. The one thing we couldn't quite figure out was the lighting system, but that was the only minor gliche in the room. The staff were all very polite and professional and we would not hesitate to stay here again, or to recommend it. We liked the location as well. It was only a 5 minute walk to the MTR station, and a few minutes to the promenade. The hotel also offers a free shuttle service which we used twice and was very handy. My only suggestion to the hotel would be to make the concierges a little more knowledgeable on restaurants in the vicinity. Our concierge could only recommend 2 little diners across the street. Aside from that, the hotel was flawless.

Room Tip: Pay extra for a view of Victoria Harbour. It absolutely changes the feel of your stay in Hong Kong.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, February 21, 2014
Dear Duncan6,
Thank you for choosing to celebrate your birthday at ICON.
We really enjoyed making it special for you.
Please come back and see us again soon.
With all good wishes,
Richad Hatter
general.manager@hotel-icon.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,677 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (886)
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English first
Brighton, United Kingdom
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed February 12, 2014

Stayed here for 7 nights during my 1st trip to HK. Fantastic hotel with great views of the island from the 9th floor pool bar, food, service and staff are excellent. The rooms are spacious, clean, well equiped and the beds are so comfortable. My son was upgraded and which got him a Bose sound system, George Clooney cofee maker ( I was very jealous). Only down side is that it is a bit of a walk to the ferry boats which take you over to the island, but its very close to one of the tunnels if you plan on takng a taxi. (Taxis are very cheap) . Just a few metres from the hotel and there are some lovely bar and restaurants. Spasso italian is a must. If you're planning a trip then considered this hotel.

Room Tip: The higher up the better the views but these are club rooms. I was on the 18 floor but could see the...
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  • Stayed February 2014, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, February 13, 2014
Dear Anne H,
I am pleased to see that you enjoyed your stay and look forward to seeing you again soon. Please don't hesitate to get in touch with me to make a booking next time.
Happy to share with you a news clipping from British Airways High Life magazine from a journalist Lisa Thackray who stayed with us back in November:
http://highlife.ba.com/Hotels-And-Spas/Hong-Kong-Hotel-Icon.html
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Foster City, California
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 11, 2014

The Hotel ICON is like no other hotel we have ever visited. It is cool, classy and ultra modern. The decor is minimalist in shades of grey, beige and espresso. The bed and linens are unbelievably comfortable. Service, food, and public spaces are spectacular, especially the soaring lobby with vertical garden. Every high tech feature that can be provided is there.

The rooms with Harbour View are worth the extra cost - in our case because we were able to watch the spectacular Lunar New Year fireworks from the comfort of our room.

Although not in the heart of the shopping/entertainment district, the hotel has a reliable shuttle service that runs every 20 minutes to take you to and from Nathan and Canton Roads.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, February 13, 2014
Dear frangorman_13,
Thank you so much for sharing your wonderful impression of your stay at ICON.
The team and I thank you so much for your compliments and we send our best wishes.
Happy to share with you a news clipping from British Airways High Life magazine from a journalist Lisa Thackray who stayed with us back in November:
http://highlife.ba.com/Hotels-And-Spas/Hong-Kong-Hotel-Icon.html
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Niguel, California
Top Contributor
231 reviews 231 reviews
56 hotel reviews
Reviews in 78 cities Reviews in 78 cities
205 helpful votes 205 helpful votes
4 of 5 stars Reviewed February 11, 2014

This mod hotel grows on you. Upon a late check-in (thanks to 2 days of flight snafus) I thought "it's nice but nothing to get super excited about." But, the staff and especially The Market (one of their onsite restaurants) breakfasts, my favorite part of our 6 nights spent here, won me over big time. That said, wear your warmest sweater since they keep the room temps cold. I.E: see servers wearing puffy ski type vests daily! Their complimentary shuttle is also something you will be thankful for while getting around this big city & you can take advantage of their airport shuttle, for about 15.00 dollars, if your tired from all the walking. On the other hand, their subway system is clean, comfortable and completely safe (from what we've been told.) My thoughts on Hong Kong: a big, ever growing city that reminds me of Times Square combined with Tokyo, although a bit less pristine. They do love their colored lights, designers & shopping here. I thought we were a consumer driven society in America. Wow, I think Hong Kongers put even us to shame. My one complaint: the beds aren't super comfy (too firm and a bit worn) but then you won't be in them that much with so much to see and do.

Room Tip: Harbor View is the way to go although Club Level would be best for biz travelers working in the hote...
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  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, February 13, 2014
Dear married&inlove,
I am glad to read that all in all you had an excellent stay and your particular praise about the food and service are gratefully received.
I have also taken careful note of some of the details of your stay and reassure you that they will be addressed.
Happy to share with you a news clipping from British Airways High Life magazine from a journalist Lisa Thackray who stayed with us back in November:
http://highlife.ba.com/Hotels-And-Spas/Hong-Kong-Hotel-Icon.html
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rishon Lezion, Israel
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed February 11, 2014

Been twice to the icon hotel. The first time we were upgraded to the club room without the benefits, meaning dining at the market and not at the lounge. Due to last minutes change of planes we returned to Hong Kong and had to take the club room for real. Many people recommend paying for the club rooms, reading made no sense to us at the time, but boy, oh boy, it does make all the difference! Dinning in The market is o.k., even better then o.k., but dinning in the lounge – it is a whole different experience – The quality of the service and the food is, indeed, above and beyond expectations. Superb quality of patisserie, canapes, and drinks plus the view of the harbor and the cozy atmosphere. It is such a pressure relief knowing you are going to come back from a long day of walking and climbing, not having to worry about food – afternoon tea scones and whats not, such a blessing:) and then in the evening cocktails and canapes.
The concierge service is the best service we've encountered in our many many trips around the world. Great tips on how to avoid lines and traffic, great directions points on maps etc. you can tell they know their job and care about it, especially Cody, the assistance concierge, what a remarkable young man.
Some people complain about the location of the hotel, but, for us it was one off it's advantages – since it is far from Tsim Sha Tsui, they have a shuttle every 20 minutes, so you can get to the Star Line Ferry to Central with the shuttle and back to the hotel, which has been extremely convenient.
The room was so lovely, great design, except for the shower – splashes all over the place, but the bathtub, amazing.
Also if you ever eat at the Green – the onion soup is a must. This hotel is a culinary gem.
We used the hotels' car to and from the airport, which was a nice and comfy way to see Hong Kong.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, February 13, 2014
Dear Liron K,
Thank you so much for your wonderful feedback following your most recent stay with us. All of the team here at Hotel ICON take great pride in delivering the service that we are famous for, it is just so encouraging to hear such positive comments. Cody at concierge in particular was thrilled you remembered him.

We are looking forward to welcoming you back again soon for another memorable stay. Do keep in touch and let me know if you need any help with a room in Hong Kong.

Happy to share with you a news clipping from British Airways High Life magazine from a journalist Lisa Thackray who stayed with us back in November:
http://highlife.ba.com/Hotels-And-Spas/Hong-Kong-Hotel-Icon.html

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellville, Texas
Top Contributor
56 reviews 56 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 10, 2014

I had stayed on Hong Kong island once previously, though that was 17 years ago at the Mandarin Oriental. For this stay I opted for a nice property on the Kowloon side for better shopping convenience and the splendid harbor views. I chose Hotel Icon based on TripAdvisor reviews and was perfectly satisfied. Upon arrival I was even upgraded from their Club 38 Harbor room into their Club Suite 80, which is fabulous! Spacious, well-appointed and perfectly comfortable I enjoyed a full view of Hong Kong harbor plus took full advantage of the complimentary in-suite beverages, snacks and Wifi.
This property also serves as a hotel university so that every member of the staff is dedicated to providing good service, the campus for which appears to comprise the 7th floor. Don't miss out on the 9th floor spa services and I also recommend including their breakfast plan with your booking. For a reasonable fee I used their airport limousine services upon arrival and departure. Would I stay here again? Absolutely.

Room Tip: Mine was suite #2309, a corner unit with full length, wrap-around windows for perfect views of the h...
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  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, February 13, 2014
Dear pvschmieder,
We love doing what we do and are so incredibly happy that you enjoyed your time with us.
We hope to be able to look after you again in the not too distant future. Please feel free to email me directly for any future booking.
Happy to share with you a news clipping from British Airways High Life magazine from a journalist Lisa Thackray who stayed with us back in November:
http://highlife.ba.com/Hotels-And-Spas/Hong-Kong-Hotel-Icon.html
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland, New Zealand
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 9, 2014

We stayed here for 1 night prior to boarding Seabourn Legend. We had booked a Club Room and arrived at 8am in the morning, and were rapt to be able to get the room so early...and a big bonus of an upgrade to a Club 80 Suite. This is the best hotel room we have ever stayed in.
the staff are all young, energetic and truly committed to their guests. 5 Star hotels could learn a lot from the young team, and the service was consistent through every aspect of the Hotel.
We ate at the Chinese Restaurant on the top floor and it was first class, with our Peking Duck carved at the table for us.
The breakfast is spectacular, they even have a neighbourhood garden in the Courtyard.
The lobby restaurant has the amazing Green wall, and was well patronised by young professionals and locals alike. Shuttle Bus service was excellent...overall... the Hotel is a "learning hotel" other Chains should look at!

Room Tip: Paying for a Club room is well worth it. The check in is the most personalised we have encountered...
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  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, February 12, 2014
Dear 255106Kim,
Thank you for taking the time to write such a lovely review. We were so pleased to read that Green and Above & Beyond restaurants were such an asset during your time with us.
We really appreciate your kind words regarding our team. We are dedicated to delivering a discreet yet personal service which represents excellent value at all times, your comments serve as a real motivator and confirmation that we are reaching our aims.
We hope you will think of us again should you be returning to Hong Kong.

Happy to share with you a news clipping from British Airways High Life magazine from a journalist Lisa Thackray who stayed with us back in November:
http://highlife.ba.com/Hotels-And-Spas/Hong-Kong-Hotel-Icon.html

With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel ICON

Address: No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Hong Kong
#2 Spa Hotel in Hong Kong
#3 Luxury Hotel in Hong Kong
#3 Family Hotel in Hong Kong
#9 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel ICON 4.5*
Number of rooms: 262
Official Description (provided by the hotel):
A hotel unlike any other. Welcome to a different world. Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities – but in a refreshingly modern, stylish and international environment. ... more   less 
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Also Known As:
Hotel ICON Hong Kong

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