Their are countless reviews about how amazing this hotel is. I'm willing to go further and explain why my husband and I think Hotel Icon is our No. 1 favourite hotel, worldwide. Big statement, I know, but it's true.
1. EXCEPTIONAL VALUE FOR MONEY
Hong Kong is an expensive place to stay. Sure, there are some mid range places and cheapies out there, but you get what you pay for, and if you want some luxury and a good location in this highly populated city, you generally pay through the nose for it. We've stayed at the other big name 5 star hotels in HK (and around the globe) but I prefer Hotel Icon over them any day. Why? You get 5 star luxury for a reasonable price. Hotel Icon is not ostentatious, so if you are looking for rooms dripping in gilt, velvet and faux antique furniture, best look elsewhere. This hotel has a contemporary understated elegance with impeccable attention to detail. It's new, it's fresh and it does things differently. We like it a lot.
2. EXCEPTIONAL STAFF
This is a training hotel, but don't let that scare you away. In truth, it's a bonus. The staff are here because they want to be here, and are studying hard for formal qualifications and a successful career in hospitality. I'm sure they strive everyday to be the best they can possibly be. Their happiness is your happiness. They genuinely want to make sure you have a great stay. Sure, there may be the occasional blip on the radar, but these exist in every hotel. Overall, Icon's staff and management are star performers who go out of their way to provide service with a smile. A Gold Star goes to staff in the Above and Beyond Club, who truly live up to their namesake.
3. EXCEPTIONAL FITOUT, FACILITIES AND VIEWS
We booked a harbour view room on a high floor with Club privileges. It cost a bit more, but as it included breakfast in the morning plus cocktails and canapés in the evening at Above and Beyond, this more than compensated for the higher rate. We loved the room design, the comfortable bed, the free mini bar (yes, free), the gorgeous bathroom and all the little touches that set this hotel apart from others. The swimming pool was huge and barely used, and the gym was also of world-class standard. I'd like to make special mention here of the spectacular views of HK island across the harbour, from our room, the pool deck and the Club lounge. Wow, wow and WOW! We used to live on HK island and I always though the views from there looking over Kowloon were great. But it is actually more spectacular from this angle. Pay a little more and get the room with a view. It is worth every cent.
I'd also like to give top marks for the stunning foyer (yes, it really does smell as good as it looks), Green restaurant and the general cleanliness of the hotel's public spaces. Bravo.
4. EXCEPTIONAL HONG KONG LOCATION
There a quite a few Tripadvisor reviews that mark down the location of this hotel, because it is not right in the centre of the shopping/dining precinct. I beg to differ. Hotel Icon is located very close to the action of TST and surrounds, and we actually found this slight distance to be of benefit. HK streets are often highly congested with traffic and a multitude of pedestrians. So busy at times that it can be quite overwhelming. We loved that you could step outside of Hotel Icon and still feel relaxed, as the surrounding area is not overly contested. I would almost describe it as 'peaceful'! We enjoyed the short walk to all the local hot spots, or you can easily catch the hotel shuttle if you don't feel like exploring on foot. MTR stations are close by and are a fast and efficient way of travelling further afield in Kowloon or over to HK Island. Or, HK taxis are as cheap as chips and will get you where you want to go quickly and efficiently.
So, there you go, we LOVE Hotel Icon. I've recommended it to friends and family and we don't hesitate to recommend it to you too. Forget the other overpriced HK 5 star hotel giants a miss and try Hotel Icon next time you are in Hong Kong.
We are planning a trip there later this year, and we hope to bring friends along for the experience. I can't wait to come back to Hotel Icon!
Go for a harbour view room with a high floor and Above and Beyond Club privileges.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.