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“The best” 5 of 5 stars
Review of Hotel ICON

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Hotel ICON
4.5 of 5 Hotel   |   No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China (Tsim Sha Tsui)   |  
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Ranked #4 of 691 Hotels in Hong Kong
5.0 of 5 stars 2,682 Reviews
Edinburgh, United Kingdom
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“The best”
5 of 5 stars Reviewed November 10, 2013

Great hotel and staff in great location. Was near the metro and easy walk to the ferry. The club service is magnificent, cocktails, champagne and canapés overlooking Hong Kong from 6 to 8 pm. Staff are brilliant. What more can you need.

Room Tip: Club 38 rooms are fab
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, November 19, 2013
Dear Sue W,
Thanks for your post and positive feedback about your recent stay with us. I am pleased that you found our location great and our team excellent. We hope to welcome you back to stay with us again in the near future.
Let me know personally if I can assist with your travel arrangements next time.
Kind regards,
Richard Hatter
general.manager@hotel-icon.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,682 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (886)
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Jindabyne, Australia
Contributor
12 reviews 12 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed November 6, 2013

After reading a few reviews we decided on Hotel Icon for our first stay in Hong Kong, we will certainly not be looking anywhere else on our next trip.
From the minute we were collected by our limo until the minute we left the limo at the airport every aspect of Icon was beyond excellent. To be greeted at the limo door by our own personal check in assistant and taken to our spectacular modern, sumptuously appointed 21st floor room with stunning view of Hong Kong harbour for in room check in was a delight.
The food was second to none, whether it was the mind blowing buffet at The Market with a variety of the finest Asian cuisines displayed spectacularly, the first class silver service and delectable and modern cuisine of Above and Beyond or the mouth watering pastries and cakes and superb coffee at Green, all of the eateries left nothing to be desired.
The staff are friendly, informative and incredibly attentive. The shuttle bus service around Kowloon is handy frequent and punctual. Anything you would expect is present at hotel Icon.
Icon is a world class five star hotel, it's modern and charming and I would not consider staying anywhere else in Hong Kong.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, November 8, 2013
Dear Mick R,
Thank you for choosing Hotel ICON. It was lovely to read that you thought so highly of our team. Your praise of the food in Green, The Market and Above & Beyond mean a lot to us, our chefs in particular, they work tremendously hard to ensure your food is the highest quality. Our entire team, in fact, is passionate about enhancing your experience in any way that we can. So we would all like to thank you for your kind words.
Lastly we would like to thank you for taking the time to write a review and share your experience.
Please contact me directly and I will make sure you are getting the best available rate for the best available room next time.
We very much look forward to welcoming you back.
With warm regards,
Richard Hatter
general.manager@hotel-icon.com
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Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 6, 2013 via mobile

As always, it is a pleasure to stay at this hotel. With the good weather, to enjoy the gourgeus swimmingpool is priceless!!
For me, the best choice in HK. Comparing to for example The Langham Place, much better ICON, even if your main target is shopping.

Stayed October 2013, traveled on business
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, November 8, 2013
Dear Xavier o,
Thank you so much for your wonderful feedback following your most recent stay with us. All of the team here at Hotel ICON take great pride in delivering the service that we are famous for, It is just so encouraging to hear such positive comments.
Please do keep in touch and let me know when you need any help with a room in Hong Kong.
We hope to be able to look after you again in the not too distant future.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, United Kingdom
Top Contributor
140 reviews 140 reviews
63 hotel reviews
Reviews in 75 cities Reviews in 75 cities
105 helpful votes 105 helpful votes
5 of 5 stars Reviewed November 5, 2013

Our first trip to Hong Kong and we were so glad that we had chosen the Icon. The most friendly, efficient and professional service from everyone. Not too big like some of the characterless 5 star chain hotels but all the facilities of a top city centre hotel. Our bedroom was perfect: spacious, quiet and very comfortable with the most amazing harbour view - it was a struggle to leave it to go out at night! We had 3 evening meals at Green, the restaurant in the lobby and the food and service were excellent each time. The set menu was particularly good value, approx £35 for 4 courses and coffee. One evening we booked a table at the Market restaurant. The food certainly looked fabulous but the general atmosphere was not what we were expecting. It was starkly lit and very noisy, with quite a number of children moving around the food unsupervised. We felt £50 per person was quite steep for something with such a holiday camp feel to it. If you want cheaper options cross the road opposite the hotel and cut through to the square where you will find several bar/restaurants. We ate at the Nara Thai a couple of times which was good value and very tasty.The hotel is well located - easy to get to the ferry via a pleasant 15 minute walk along the waterfront or the hotel shuttle bus every 20 mins. If you want to go further afield the MTR train station is just behind the hotel. Travelling is really cheap and we recommend buying an Octopus card which covers all public transport and is so convenient. We were really glad we had stayed in Kowloon, felt it was the best of both worlds where as HK island was a bit overwhelming, too crowded, noisy and polluted. Can't recommend this hotel highly enough.

Room Tip: Definitely a harbour view
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, November 8, 2013
Dear Crabby061,
Thanks for your exceptional review regarding the stay at Hotel ICON and I am glad to know that you liked ICON. Our staff has always been the greatest asset and it’s good to see that you have enjoyed our ICON Hospitality.
We very much look forward to welcoming you back.
Let me know personally if I can assist with your travel arrangements next time.
Kind regards,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 4, 2013 via mobile

Great hotel, breakfast, room, staff, pool, gym. Highly recommended to anyone wanting to enjoy a modern, cool and hip Hong Kong experience. The attention to detail in all aspects of the customer experience is second to none. Look forward to returning in the not too distant future!

Stayed November 2013, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, November 6, 2013
Dear StevenDubai,
Thank you for choosing Hotel ICON for your visit. Your kind words regarding our team, and everything during your stay let us know that this ethos has led us to meet your high expectations.
Thank you very much for taking the time to write such a lovely review and sharing your experience of us with the online travelling community. We appreciate it.
We hope we see you again at the hotel soon and do let me know if I can help with future stays.
Kind regards,
Richard Hatter
general.manager@hotel-icon.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 4, 2013

This is the best hotel we have ever stayed in, and we travel all over the world. The view from the 'harbour' rooms is simply spectacular. The rooms are fairly small but cunningly designed to give a spacious and opulent air. All the in-room amenities you would ever need including free servibar and Wi-Fi. Luxurious bathroom and shower with built-in TV. The hotel service is second to none. It is a training hotel so the young (mostly) staff are eager to please. We did not eat at the restaurants, so cannot comment on the food. We stayed three nights and used the Icon as a base to explore Kowloon and Hong Kong Island. Transport links are excellent.

Highly Recommended.

Room Tip: Pay extra for harbour view room.
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, November 6, 2013
Dear RJCarter,
We love doing what we do and are so incredibly happy that you enjoyed your time with us.
Please do keep in touch and let me know when you need any help with a room in Hong Kong.
We hope to be able to look after you again in the not too distant future.
With all good wishes,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed November 3, 2013

Have stayed with Hotel Icon twice now - on the way to Europe and on the way back from Europe. Each time for 1 night only, but the first experience was so great we rebooked for the way back before we checked out.
Fantastic hotel, staff and service. I was a little concerned about location as originally wanted to be on Hong Kong island, but with seriously regular shuttle services (i.e. very 12 minutes) everything was in very easy reach.
One of the best breakfasts ever, oh so comfortable beds and rain showers that are so relaxing!
The service is outstanding!
The Hotel Icon will be my go to in Hong Kong and can unreservedly recommend this hotel.

Room Tip: I had a room on the 15th floor and on the 27th floor - each as good as the other. Great views over...
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  • Stayed October 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Richard_Hatter, General Manager at Hotel ICON, responded to this review, November 6, 2013
Dear SMH1072,
Thanks for your review regarding the stay at Hotel ICON.
I am glad to know that you liked our location. Our staff has always been the greatest asset and it's good to see that you have enjoyed our Iconic Hospitality.
Please email me directly for your next visit and I will make sure you are getting the best available rate for the best available room.
We hope to welcome you back to stay with us again in the near future.
Kind regards,
Richard Hatter
general.manager@hotel-icon.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel ICON

Address: No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Hong Kong
#3 Spa Hotel in Hong Kong
#3 Family Hotel in Hong Kong
#4 Luxury Hotel in Hong Kong
#9 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel ICON 4.5*
Number of rooms: 262
Official Description (provided by the hotel):
A hotel unlike any other. Welcome to a different world. Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities – but in a refreshingly modern, stylish and international environment. ... more   less 
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Also Known As:
Hotel ICON Hong Kong

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