There is something seriously wrong about this place when all the waitresses at the Green restaurants have frowns. We tried getting a table for tea time at Green, which is a beautifully decorated restaurant located on the lobby floor. The restaurant was full at the time and the hostess flat out had a bad attitude and rejected us and said there were no seats available and said the wait could be up to an hour. It's the way that she said it that was very snobbish, not even offering us to sit at the bar which was available or let us know that several of the tables were almost done. After only waiting 5 minutes several tables were available. From there the food and service got worse. We had ordered a tea set and burger and the service was so slow. We saw our food sit on the counter for the longest time while the waitresses were busy cleaning and folding napkins. No service whatsoever. By the time our food arrived, it was already cold. The burger was not bad, but the sandwiches for the tea set were not fresh. The atmosphere is nice, but the service doesn't match the quality of the hotel.
Also we wanted to see the Spa facilities, but the hotel staff said we couldn't see it if we didn't have an appointment. That's ironic, how do we make an appointment if we can't even have access to go up to the spa to make an appointment? The elevator requires a security card for that floor and the security guard said we have to call the Spa instead. Lovely place, but not the best service...
- Official Description (provided by the hotel):
- A hotel unlike any other. Welcome to a different world. Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities – but in a refreshingly modern, stylish and international environment. ... more less
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- Also Known As:
- Hotel ICON Hong Kong