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“Simply They Care About you” 5 of 5 stars
Review of Hotel ICON

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Hotel ICON
4.5 of 5 Hotel   |   No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China (Tsim Sha Tsui)   |  
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Ranked #4 of 691 Hotels in Hong Kong
Mecca, Saudi Arabia
Senior Contributor
27 reviews 27 reviews
18 hotel reviews
Reviews in 10 cities Reviews in 10 cities
18 helpful votes 18 helpful votes
“Simply They Care About you”
5 of 5 stars Reviewed February 22, 2013

Its my official hotel in Hong Kong, i have spent wonderful 5 nights, very calm, very modern.

staff were amazing, food was great. beside that the location is just in the central area, walking distance to the harbor


i love it.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radhatter, General Manager at Hotel ICON, responded to this review, February 24, 2013
Dear Mazaaaj,
Thank you so m,uch for taking the time to share a review, we particulary liked your use of the words " Simply They Care About You".

On behalf of the whole team, a huge than you for your truly wonderful compliments.
We really enjoy looking after our guests.

Should you ever return to Hong Kong, I would be very happy to personally be happy to personally make the booking arrangements for your stay at Hotel ICON.
richard.hatter@hotel-icon.com

With all good wishes,

Richard Hatter
General Manager
Hotel ICON
Hong Kong
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,009 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (990)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
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English first
York, United Kingdom
Senior Contributor
21 reviews 21 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed February 22, 2013

One of the best hotel we have stayed in rooms lovely and clean sheets and towels pure white and soft sure towels were changed daily , only there 4 nights but sheets changed as well . When you walk in lobby the loveliest smell greets you and continues on throughout hotel . Staff very attentive from door staff thru to reception they are all friendly . Used the limo service from air port well worth it takes all stress out of long journey . They greet you from taxi and all your check in is done in your room excellent service . One little grip air conditioning too cold espically in dining area turn it up and make it more comfortable , food goes cold very quickly as plates not hot and cold air . All in all excellent stay and would recommend

Room Tip: We had city view your entertained with volume of traffic but river views are best
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radhatter, General Manager at Hotel ICON, responded to this review, February 24, 2013
Dear 233284648RH

Thank you very much indeed for sharing your experience. It really means a great deal to us when our guests leave happy and inspired. Your note about the A/C has been taken up.
I wish you a wonderful Easter and look forward to seeing you again soon at Hotel ICON.
Should you ever return to Hong Kong, I would be very happy to personally be happy to personally make the booking arrangements for your stay at Hotel ICON.
richard.hatter@hotel-icon.com

With all good wishes,

Richard Hatter
General Manager
Hotel ICON
Hong Kong
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Halifax, Canada
Contributor
13 reviews 13 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 21, 2013

After working our way south through mainland China, we were keen to cap off our trip with a special place, and we were not disappointed. Hotel ICON was near perfect. First impressions: walking into the lobby we were struck by the contemporary design and the very pleasant smell! Staff were suited smartly and were very service oriented. We requested a non-smoking, high floor and promptly found ourselves on floor 21. We had chosen a Harbour View and were so pleased to have spent the little extra money - especially at night, the lights were amazing. Our room itself was also superb. The bed was comfortable, the bathroom was spacious, the towels and slippers plush, and there was lots of room to move around. We decided to try the dim sum served in the Above and Beyond restaurant for lunch and were again delighted. Not only was it delicious, but I detected subtle flavours not normally found in Chinese cuisine - it was thoughtful, delicate and a perfect Hong Kong meal. We also took advantage of some spa services which were lovely. To cap our stay off, we used the free shuttle to get to and from the Star Ferry as well as the free shuttle that takes guests to the Airport Express at Kowloon Station. So, so convenient.

My only VERY minor suggestion would be for the hotel to invest in a slightly nicer shampoo/soap/toiletry line.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radhatter, General Manager at Hotel ICON, responded to this review, February 24, 2013
Dear St George 146

On behalf of the whole team, a huge than you for your truly wonderful compliments.
We really enjoy looking after our guests.
The chef Joseph Tse and his brigade are delighted you appreciated his cuisine it's excellent that you tried our famous Chinese restaurant Above and Beyond and enjoyed it's subleties.

Thanks to review's like yours we are now NUMBER # 3 in Hong Kong !

Should you ever return to Hong Kong, I would be very happy to personally be happy to personally make the booking arrangements for your stay at Hotel ICON.
richard.hatter@hotel-icon.com

With all good wishes,

Richard Hatter
General Manager
Hotel ICON
Hong Kong
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london
Senior Contributor
42 reviews 42 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed February 21, 2013 via mobile

only here for 3 nights, I don't think it will be long enough. from the moment you walk through the Door you feel welcome. the staff are all helpful and happy. the rooms are fantastic, we are on the 18th (1810) floor over looking the harbour, the nighttime lights are magical. i'm not sure if we get afternoon tea included... from reading the other reviews I hope we do! Three location is perfect, just a short walk to the very buzzy centre. Don't headfirst, book this hotel, it's modern, funky and smells wonderful

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radhatter, General Manager at Hotel ICON, responded to this review, February 21, 2013
Dear casinoroyale,

Thanks so much for this review.
We could not ask for a nicer compliment and are so glad that you felt your time at ICON was such a great experience.

I would be very happy to personally make the arrangements for your next stay at ICON thereby ensuring that we understand your requirements are in order for you.
So please do let me know when you next plan your trip.
I will happily do the same fro any referrals you wish to make.
Please email me on
gm@hotel-icon.com

With all good wishes.

Richard
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phoenix, Arizona
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed February 21, 2013 via mobile

This was my 2nd stay at Hotel Icon. It was just amazing as the first time in Sept. 2012. The attention to detail, the friendly staff, the rooms. Simply amazing! We had a club room (5 nights) & it was worth every penny. I enjoyed our breakfast at the market & the evening cocktails & appetizers at the Above & Beyond lounge on the 28th floor with gorgeous views of the harbor.

The only thing I feel that managment needs to consider is changing the appetizers in the above & beyond lounge on a routine basis, as they were basically the same as my visit in August 2012 & when staying long-term the change would be nice!

Otherwise, job well done & I will be looking forward to my next visit in June 2013!

Stayed February 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radhatter, General Manager at Hotel ICON, responded to this review, February 21, 2013
Dear Patrick Boyhan
I appreciate your positive feedback and also thanks for the tip regarding the A+B lounge canapes for which I am very grateful - I will liaise the chef to introduce some rotation.
I would be very happy to personally make the arrangements for your next stay at ICON thereby ensuring that we understand your requirements are in order for you.
So please do let me know when you next plan your trip.
I will happily do the same fro any referrals you wish to make.
Please email me on gm@hotel-icon.com

With all good wishes,

Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 20, 2013

Excellent hotel, view from room wonderful and high quality service; a room with a harbour view was a massive plus point. Would definitely stay there again. For Chinese New Year also had premium view of the fireworks. Adding in a meal at the Above and Beyond restaurant on 28th floor is a good plan.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radhatter, General Manager at Hotel ICON, responded to this review, February 21, 2013
Dear Sasha W

It sounds like your trip and stay at ICON worked out well.
Thanks for trying Above and Beyond and for the positive vibes !

I would be very happy to personally make the arrangements for your next stay at ICON thereby ensuring that we understand your requirements are in order for you.
So please do let me know when you next plan your trip.
I will happily do the same fro any referrals you wish to make.
Please email me on gm@hotel-icon.com

With every best wish,

Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Basel, Switzerland
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 20 cities Reviews in 20 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 19, 2013

We stayed there December 2012 for a few days in a Club 38 harbor view room.
The hotel, service and the room was just fantastic and we enjoyed every minute there.
The only thing which could be better is the location, but the shuttle bus brings you to the city center easily.

If HongKong we would definitely stay there again.

Room Tip: Harbor view.
See more room tips
  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Radhatter, General Manager at Hotel ICON, responded to this review, February 21, 2013
Dear basel S

It is truly wonderful to read that you enjoyed your time with us and we hope to see you again very soon.

I would be very happy to personally make the arrangements for your next stay at ICON.

So please do let me know when you next plan your trip, I will happily assist with any referrals you wish to make by adding a few 'GM perks' so I'd be very grateful if you can advise me in advance.

Please email me on gm@hotel-icon.com

With all good wishes,

Richard
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel ICON

Address: No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Romantic Hotel in Hong Kong
#3 Spa Hotel in Hong Kong
#3 Family Hotel in Hong Kong
#4 Luxury Hotel in Hong Kong
#9 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel ICON 4.5*
Number of rooms: 262
Official Description (provided by the hotel):
A hotel unlike any other. Welcome to a different world. Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities – but in a refreshingly modern, stylish and international environment. ... more   less 
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Also Known As:
Hotel ICON Hong Kong

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