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“Wonderful start to SE Asia” 5 of 5 stars
Review of Hotel ICON

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Hotel ICON
4.5 of 5 Hotel   |   No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China (Tsim Sha Tsui)   |  
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Ranked #2 of 691 Hotels in Hong Kong
Vancouver, Canada
Senior Contributor
34 reviews 34 reviews
14 hotel reviews
Reviews in 18 cities Reviews in 18 cities
22 helpful votes 22 helpful votes
“Wonderful start to SE Asia”
5 of 5 stars Reviewed November 16, 2012 via mobile

Stayed here for three nights as start point for extended trip. Not inexpensive, but great location, superb design, exceptionally friendly and helpful staff. Breakfast buffet is multi-cultural treat, and a great base to start the day. Easy access to/from airport via free airport shuttle busses and MTR. Good fitness centre and pool - albeit somewhat limited in cycling/running equipment. Would avoid rooms with adjoining doors - sound carries under door and HK/guests active on 24+ hour basis.

Stayed October 2012, traveled as a couple
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2,672 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (882)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
London, United Kingdom
Top Contributor
63 reviews 63 reviews
39 hotel reviews
Reviews in 26 cities Reviews in 26 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed November 16, 2012

Stayed here for the 3rd time, and second this year and again service was wonderful. I gave feedback before with regards to a need for chilled water in the gym, this has now been implemented. I'm not 100% sure that this is from my feedback, but if it was then a great example of a business that listens to its customers needs. Special thanks to Nick Lam in the 'Above and Beyond' lounge, you never disappoint and the service is exemplary. Also in 'Green' Poon Ching Wan, Van thank you for all your attentive service. I always look forward to staying here. I will enjoy to return soon.

Room Tip: Always Harbour View, why would you not?
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Warsaw, Poland
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 15, 2012

This hotel deserves all good revievs people Write about it . Great decor , amazing bathrooms , good views , amazing service. The Market restaurant for breakfast is absolutely top of the top , best breakfast i ever eat in hotel .

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Abu Dhabi
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
189 helpful votes 189 helpful votes
5 of 5 stars Reviewed November 15, 2012

The staff at Hotel ICON was always willing to be helpful and friendly. The gym was exceptional - they even gave us water bottles. We loved having a cocktail on the deck overlooking HK. The view was stunning and the drinks were quite good. The concierge recommended wonderful restaurants, many of which were within walking distance. The rooms were spacious and well-maintained. The shower was especially interesting. The breakfast (which was included with our room) had a diverse selection of Chinese and Western food, all of which was very fresh and well-prepared. I would definitely stay at Hotel ICON when I return to HK. Excellent value and delightful stay.

Room Tip: Get a high floor for the view
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  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Antwerp, Belgium
Top Contributor
97 reviews 97 reviews
34 hotel reviews
Reviews in 41 cities Reviews in 41 cities
101 helpful votes 101 helpful votes
5 of 5 stars Reviewed November 15, 2012

Cause we tripped for three weeks around South East Asia and planned our trip by ourselves, we wanted to end in style where we started our trip a few weeks before. we booked 3 nights at the ICON hotel. We booked a 38 sq room facing the Victoria Harbour.

We arrived late in the evening so we hadn't had to queu for check in. We immediatly felt that the staff is very professional and would do everything to satisfy you. Very cool was also that you could sign with an optical pen on a touch screen for your deposit etc.

When we arrived at our room, we were a bit dissapointed. The room, the bathroom, the bed, the coffee machine, the minibar, ... briefly evertyting was perfect BUT we booked the hotel for the view too and that was a bit dissapointing cause we were facing Hong Kong Island but not the ICC, not the Bank of China building, not the ICC, ... We booked online and we thought that the 38 sq m rooms also had the same view as the rather standard room facing the 'harbour' but that they were on a higher level in the building. We went to the desk downstairs to ask for another room, which wasn't possible anymore for that night.

The day after we were changed, read, downgraded to a 'standard harbour king room' on a high level and we had the view we wanted. In first case they told us that they couldn't refund the difference between a 38 sq room and a standard room but whenI told them that the website doesn't supply pictures from the view of the 38 sq room, they aggreed with we and refunded the difference on our creditcard. It was only about 30 euro's or so but it was great that they fixed it!

We stayed in a lot of hotels in the world and have to say, the level of service is excellent here! We went to a wine taste and bought some bottles of wine there. Never thought we could drink them around the pool, watching the Hong Kong skyline. We get glasses from the waiter and he opened our bottle in front of our eyes. And we didn't ask anything ... they keep an eye on everything what happens there! GREAT!

The swimmingpool and the sauna are really nice to relax after a busy day in the city of Hong Kong!

We'll be back for sure !

Didn't try the breakfast
(don't know this review is helpfull for you but if it is, don't hesitate to vote :-) )

Room Tip: Higher levels are great to stay at ! If you do it for the view as they announce on the website, do n...
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hamilton
Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 14, 2012

I could tell you about the great views, wonderful location and all the usual stuff but I want to share a story that makes this hotel really stand out and stand above the others. We checked out and caught a taxi outside the hotel and went the airport. Like an idiot I left the oil painting I bought in an antique shope on Hollywood Road in the boot of the taxi. I called the hotel and and emailed them when I got back with the sad story. Most hotels would wipe their hands of it and say bad luck and that would be it. The Icon somehow tracked down the taxi driver and recovered the picture and sent it back by registered mail. Brilliant......And the hotel was superlative in all other ways as well. They deserve their top ranking.

Room Tip: Ask for a room with a view over the harbor - you won't be disappointed. And make sure you go the...
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toronto, Canada
Senior Contributor
24 reviews 24 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed November 13, 2012

We just spent 6 nights at Hotel ICON. Amazing property, great service and amenities. It was of the nicest hotels we have ever stayed at. We had a suite with wrap around windows, a gorgeous bathroom, huge seating area. There was a complimentary mini-bar, lots of water bottles placed throughout the room each day, lovely amentities.
We were on the floor that included lounge access which had fantastic breakfasts and lovely cocktails each evening.
The hotel staff were very friendly and helpful.
The location was very central in Kowloon. It was about a 15 minute walk to the Star Ferry or you could take the complimentary hotel shuttle which ran frequently.
The concierge was very helpful with all of our reservations and directions.
We were there on a leisure trip but this property would be perfect for business or leisure.
Enjoyed the wonderful gym and amazing outdoor pool.

Room Tip: We stayed in room 2009. I think all 09 numbered room may be the larger ones. This one was amazing. R...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel ICON

Address: No.17 Science Museum Road, Tsim Sha Tsui East, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Spa Hotel in Hong Kong
#2 Luxury Hotel in Hong Kong
#2 Romantic Hotel in Hong Kong
#3 Family Hotel in Hong Kong
#8 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hotel ICON 4.5*
Number of rooms: 262
Official Description (provided by the hotel):
A hotel unlike any other. Welcome to a different world. Hotel ICON is a unique hotel designed by celebrated architects Terence Conran, Rocco Yim and William Lim. Breathtaking open public spaces, a striking vertical garden by Patrick Blanc, a grand sweeping staircase, innovative guest rooms and three vibrant dining spaces radiate contemporary style. We offer our guests traditional Asian hospitality, with all its courteous and attentive qualities – but in a refreshingly modern, stylish and international environment. ... more   less 
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Also Known As:
Hotel ICON Hong Kong

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