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“Stunning views and out of this world hospitality” 4 of 5 stars
Review of The Ritz-Carlton, Hong Kong

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The Ritz-Carlton, Hong Kong
5.0 of 5 Hotel   |   International Commerce Center, No.1 Austin Road West, Kowloon, Hong Kong, China (West Kowloon)   |  
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Ranked #3 of 691 Hotels in Hong Kong
4.5 of 5 stars 1,029 Reviews
Singapore, Singapore
Top Contributor
119 reviews 119 reviews
13 hotel reviews
Reviews in 35 cities Reviews in 35 cities
42 helpful votes 42 helpful votes
“Stunning views and out of this world hospitality”
4 of 5 stars Reviewed August 29, 2014

Stayed here recently and must say that the hotels has some of the most spectacular views of HK skyline. The service is beyond exceptional with guest ambassadors who are there to take care of your every need. I lost my iPhone which they found and promptly notified me of. Everyone is very friendly and remembers your name. My only complaint is that they do not have a separate taxi line for hotel guests . Given the hotel is in a mall this can be a pain...

Stayed August 2014, traveled as a couple
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1,029 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
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English first
Quezon City, Philippines
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed August 27, 2014 via mobile

We went to celebrate the 6th birthday of my youngest son. Upon entering the room he got very excited with the view. My wife and eldest son were also greatly impressed with the view consisting of a modern urban landscape amidst atmospherically hazy mountains and surrounding waters. The birthday boy got a cake with a candle on his birthday and we sincerely appreciate this very thoughtful gesture.

Ritz pays very close attention to details in terms of finish, layout and choice of furniture and decorations. You feel that everything is in the right place with the varying tones of colors of the room excuding an air of calming elegance.

The pool on the 118th floor and the jacuzzis are clean and the staff are very friendly and are always ready to assist. We spent a lot of time here and in the mall. We tried to go to Disney but went back to the hotel due to the overwhelming crowd and heat and ended up having the most fun just staying within Ritz, elements and the pool.

The buffet breakfast at the lounge presents a wide array of choices and the staff are very courteous and efficient. We also ate at the Chinese restaurant on the 103rd floor and the kids enjoyed the pork barbecue which our server said was their best seller. The servers gave us a treat of cookies and gelatin on the house and the kids enjoyed it.

We will surely spend more vacations at the Ritz Hong Kong in the coming years.

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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hk
1 review
5 of 5 stars Reviewed August 26, 2014

food was yummy, also fresh - lobster, grilled very well & chewy. I love it!
Also the server provide very friendly service, make me feel I were like dining at my home, I am sure I will come back and this is the first choice of my special occasion!

  • Stayed August 2014, traveled with friends
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed August 25, 2014 via mobile

Really nice hotel!! Has everything! The view is perfect as is the location. The staff are the best, they are so kind! You really feel like home , they will help you in everything . Best option you can have in Hong Kong

  • Stayed August 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
37 helpful votes 37 helpful votes
5 of 5 stars Reviewed August 22, 2014

This incredible hotel sits on the top 16 floors of the ICC Building in Hong Kong's Kowloon district, facing the harbour. There are several views You can choose from (where the Victoria Harbour view is arguably the best) but the hotel sits so high up, that any view is guaranteed to be excellent.

The ICC is as far as I know one of the World's tallest buildings, and unless I'm wrong this is the highest hotel anywhere. We booked a club room (worth the extra money) and were kindly provided an upgrade to a beautiful corner room on arrival, right on the 117th floor (the highest floor with guest rooms). Above us only the club lounge area and then sky. You really feel like You're on top of the world.

The room was very well fitted and equipped, spacious; wonderful bathroom, excellent room service, ALL the staff we met were kind and very pleasant and helpful, starting with Janita Hung from guest relations who checked us in (right in the guestroom itself, a very convenient detail), also the lounge manager and personnel, the chamber maids and bell buttons; all very friendly and courteous.

The Club Lounge is a wonderful place to be in, we had breakfast and late afternoon canapés there on a daily basis. We also booked the limo pick-up service from the Airport; a nice touch after arriving from a long trip. To go back to the airport, one can simply walk downstairs, through the shopping mall underneath the building, check-in for the flight right on the train station at the ICC (including baggage drop), and then take a quick, direct and comfortable train ride directly to Hong Kong airport.

If You stop in Hong Kong, it's really worth it to splurge a little and spend a couple of nights in this wonderful place.

Room Tip: Worthwhile getting a Club room. Victoria Harbour view is best, but all views are very good, really...
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  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 21, 2014

notwithstanding the amazing architecture simply put this is the best hotel in the world run by the best staff I've ever experienced. the hotel starts at level 105 and heads to the clouds thereafter.

we were on level 109 a corner suite overlooking Victoria Harbour but I suspect wherever you are in this stunning property you are afforded similar aspects. it's not the rooms which make this hotel such a remarkable place to stay but the facilities. the roof top infinity pool on level 118 with outdoor hot tub I've never been this close to God.

the 'club' floor 115 where you can feast of five buffets during the day and consume as much as your constitution will allow all included in the room price.

the management has could not have done more to make our long stay (30 days) a more pleasurable experience. the team on the 'club' floor were just supreme in every way they looked after us we will never forget them for an experience of a lifetime

as a new resident of HK I get to look across the harbour and wish I was back home at the Ritz Carlton Kowloon thanks to Hotel Manager Juan Samso and all the Ritz Carlton family you gave us more than money could ever buy.

Aiden bryson

Room Tip: just get a room 105-116 levels in the sky is a great view whatever room they give you
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  • Stayed September 2013, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Aylesbury, United Kingdom
Top Contributor
505 reviews 505 reviews
52 hotel reviews
Reviews in 127 cities Reviews in 127 cities
352 helpful votes 352 helpful votes
5 of 5 stars Reviewed August 19, 2014

Visited last May for five nights. Excellent location - excellent staff, so professional and welcoming. The room was excellent - large with an exceptionally comfortable bed - wonderful bathroom. The view was magnificent - absolutely stunning views of the harbour. At night it was truly mesmerising. Breakfast was the best I have ever had in any hotel all cooked exactly as I like it - 10/10. We didn't eat lunch here as we were out during the day. We ate Dinner only once and I can say that the exquisite presentation, the quality and quantity of the food was perfect. Ritz Carlton Hong Kong is without doubt the best hotel I have stayed in for impeccable service. Outstanding and ver highly recommended.

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Hong Kong

Address: International Commerce Center, No.1 Austin Road West, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > West Kowloon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Hong Kong
#2 Spa Hotel in Hong Kong
#3 Luxury Hotel in Hong Kong
#4 Family Hotel in Hong Kong
#6 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Hong Kong 5*
Number of rooms: 312
Official Description (provided by the hotel):
Occupying floors 102 to 118 of the International Commerce Centre in Kowloon, The Ritz-Carlton, Hong Kong is the highest hotel in the world. The hotel's 312 guestrooms all offer spectacular city and harbour views. With six dining venues including the state-of-the-art Michelin-starred Italian restaurant, Tosca; two-star Michelin Chinese restaurant, Tin Lung Heen; The Lounge and Bar, which features an international all-day dining menu; and Cafe 103, which serves signature chocolate afternoon tea. The rooftop bar, Ozone, is truly a stunning venue at 490 meters above sea level. For those wishing to relax and indulge, The Ritz-Carlton Spa by ESPA located on the 116th floor features nine deluxe treatment rooms and two couple's suites, redefining the urban spa experience in the city and across Asia. The hotel features a fully equipped fitness center and an indoor pool on the 118th floor with a 28m x 7m LED screen on the ceiling, as well as one of the largest ballrooms in the city at 870sqm. Complemented by an additional four meeting rooms, the ballroom has become the major social venue for Hong Kong and has set the benchmark for events in the region. ... more   less 
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Also Known As:
The Ritz Carlton Hong Kong Hotel Hong Kong

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