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“Spectacular!” 5 of 5 stars
Review of The Ritz-Carlton, Hong Kong

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The Ritz-Carlton, Hong Kong
5.0 of 5 Hotel   |   International Commerce Center, No.1 Austin Road West, Kowloon, Hong Kong, China (West Kowloon)   |  
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Ranked #4 of 691 Hotels in Hong Kong
4.5 of 5 stars 1,029 Reviews
Sydney, Australia
2 reviews
“Spectacular!”
5 of 5 stars Reviewed December 13, 2012

Just checked out from 5 magical days at the Ritz Carlton, celebrating our anniversary.
Cannot fault the service, decor, rooms, location, amenities and Views!!!
Spend a little extra for the Club access rooms.. You will not be disappointed.
Spa was world class. Pool was other-worldly.
Had one unfortunate incident, regarding rather noisy neighbours, which the hotel more than compensated us for.
Special mention to Aven, a first rate manager, and Fei and Kit at the Club, you guys exemplify friendly personalized service. You deserve praise and a promotion!
Do yourselves a favor and stay at the Ritz, it will no doubt enhance your HK experience.

Room Tip: Corner suite was exceptional!
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,029 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (294)
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  • Chinese (Simplified) first
  • English first
  • French first
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English first
London, United Kingdom
Senior Contributor
31 reviews 31 reviews
27 hotel reviews
Reviews in 22 cities Reviews in 22 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 13, 2012

The reception was quite grand. The room was excellent. We were glad that we chose to stay in this luxury hotel. The TV however didn't work . The TV in the bathroom didn't work either. I suppose there was not perfection in everything. They however gave us free breakie and extended our check out time. I like the way they handled customer relationships. Would definitely stay here again.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
5 of 5 stars Reviewed December 12, 2012 via mobile

I have to say this is one of the best hotel I have ever stayed. It is all about the view.
My room was on the 108th floor, harbor island view was exquisite especially at night.
I can't ask more. Swimming pool on 118th floor was also very nice. We almost had it all for ourselves.
At night we went to Ozone bar located on 118floor. Again the view is breathtaking.
Breakfast at Tosca was nice. You can enjoy the harbor view while you are having breakfast. However could not make reservation at the Chinese restaurant. Will try again next time.
You don't need taxi to get around. Matro is right at downstairs and high end shops. One stop will take you to 中环. Very convenient.
Defiantly will come back again.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Montreal, Canada
Top Contributor
63 reviews 63 reviews
51 hotel reviews
Reviews in 44 cities Reviews in 44 cities
48 helpful votes 48 helpful votes
5 of 5 stars Reviewed December 12, 2012

My husband and I spent a weekend at the Ritz in early December. The view from our room on the 112th floor was simply breathtaking. It is by far the nicest view we had seen all over the world.
This was our first stay at a Ritz, so we cannot really compare it with any other hotels of this chain, but I can tell you that the service was perfect. From the moment I checked in, the staff made me feel welcome. I read some previous reviews referring to unwelcoming staff; well, they probably either have all been fired or were off the weekend we were there. Everybody was smiling, helpful and super polite.
Our room was nice and comfortable. I particularly enjoyed the window seat to admire the view. And the Nespresso coffee machine. And the TV in the bathroom.
Breakfast at the Tosca is also quite nice, especially if you can get a table in front of the window. That was probably the highlight of our weekend. The buffet selection is interesting if you eat a lot at breakfast.
The pool and jacuzzi was the perfect way to relax after a long day visiting Hong Kong. We went around 21h and we almost had the entire place to ourselves. Quite cool.
The only thing that could make the Ritz more attractive would be if it was located in a more vibrant area like where the Peninsula is located. I like to be able to walk to the center. Right now, there are a lot of roadworks around the hotel and it is impossible to walk anywhere, and the hotel is far from everything. But other than that, 5 stars.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Top Contributor
81 reviews 81 reviews
44 hotel reviews
Reviews in 34 cities Reviews in 34 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed December 9, 2012

The service in this hotel is incredible, best I have had in anywhere in the world. From the minute I was picked up in the hotel limousine I was made to feel like a valued guest, no request was a problem from this team. View from the 115th floor was stunning. Rooms are beautiful and very clean. I would definitely stay here again.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong, China
1 review
5 of 5 stars Reviewed December 5, 2012

Had a happy friday at Ritz-Carlton which should be the newest luxurious hotel in HK for celebrating birthday for my husband. Nice phone service when I made reservation beforehead. Big surprise to us for upgrading room from a harbourview suite to presendential suite when I checked in. Director of rooms operation Jackie and front dest manager Aven were so nice and helpful for booking table at restaurant and upgrading us the spa treatment in a couple room. Most of the staff are cheerful, helpful and polite. We both had a happy and romantic weekend there.

Room Tip: It's good to let the hotel know if you have any occasion or celebration at this hotel.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danville, California
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 4, 2012

We stayed at the the RC Hong Kong two days after the hotel first opened in April 2011 and it easily became my favorite hotel The service is the best that I've experienced and there are so many WOW factors.

1. ICC buildling is beautiful. There is a subway station, grocery store, upscale shopping, and nice restaurants at the bottom.

2. From the moment we entered through the doors, the reception was masterfully orchestrated. The staff quickly guided us to the elevators and directed us to the club lounge on the 116th floor for check in. We never had to wait in line and everyone knew who we were and where we had to be.

3. The club lounge was the best hotel lounge I've ever encountered. Since the hotel was not in full operation or occupancy at the time of our stay, we were told there were less than 10 guests staying in a club room and using the club lounge. Regardless, the lounge had enough food to cater for a large wedding banquet. There was a chef waiting to cook whatever you requested, delicious Chinese and continental food waiting to be devoured whenever we stopped by unlike other hotel lounges that offer cheese/crackers, cookies, snack mix and hors d'oeuvres at certain hours. If you miss the time, you pretty much lose out on one of the perks of staying in a club room. The wines and champagne (Billecart-Salmon) were UNBELIEVABLE. My husband and I stopped by for a glass of champagne each time we left the hotel and on our way back to our room.

4. Herve was the club lounge manager during our stay and he was amazing. He helped us during check in and check out. Each time we stopped by the lounge (which was quite often thanks to the champagne), he took time to greet us and to ask how we had enjoyed our day. I have never encountered such a hospitable manager. We even purchased a Ritz-Carlton stuffed lion from the gift shop and named him Herve.

5. We had a club junior suite on the 115 floor with breathtaking views of Hong Kong. We were the first guests to stay in the room and it was pure luxury.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Hong Kong

Address: International Commerce Center, No.1 Austin Road West, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > West Kowloon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Business Hotel in Hong Kong
#3 Spa Hotel in Hong Kong
#4 Luxury Hotel in Hong Kong
#4 Family Hotel in Hong Kong
#6 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Hong Kong 5*
Number of rooms: 312
Official Description (provided by the hotel):
Occupying floors 102 to 118 of the International Commerce Centre in Kowloon, The Ritz-Carlton, Hong Kong is the highest hotel in the world. The hotel's 312 guestrooms all offer spectacular city and harbour views. With six dining venues including the state-of-the-art Michelin-starred Italian restaurant, Tosca; two-star Michelin Chinese restaurant, Tin Lung Heen; The Lounge and Bar, which features an international all-day dining menu; and Cafe 103, which serves signature chocolate afternoon tea. The rooftop bar, Ozone, is truly a stunning venue at 490 meters above sea level. For those wishing to relax and indulge, The Ritz-Carlton Spa by ESPA located on the 116th floor features nine deluxe treatment rooms and two couple's suites, redefining the urban spa experience in the city and across Asia. The hotel features a fully equipped fitness center and an indoor pool on the 118th floor with a 28m x 7m LED screen on the ceiling, as well as one of the largest ballrooms in the city at 870sqm. Complemented by an additional four meeting rooms, the ballroom has become the major social venue for Hong Kong and has set the benchmark for events in the region. ... more   less 
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Also Known As:
The Ritz Carlton Hong Kong Hotel Hong Kong

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