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“It's the best.” 5 of 5 stars
Review of The Ritz-Carlton, Hong Kong

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The Ritz-Carlton, Hong Kong
5.0 of 5 Hotel   |   International Commerce Center, No.1 Austin Road West, Kowloon, Hong Kong, China (West Kowloon)   |  
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Ranked #5 of 691 Hotels in Hong Kong
1 review
“It's the best.”
5 of 5 stars Reviewed December 12, 2012 via mobile

I have to say this is one of the best hotel I have ever stayed. It is all about the view.
My room was on the 108th floor, harbor island view was exquisite especially at night.
I can't ask more. Swimming pool on 118th floor was also very nice. We almost had it all for ourselves.
At night we went to Ozone bar located on 118floor. Again the view is breathtaking.
Breakfast at Tosca was nice. You can enjoy the harbor view while you are having breakfast. However could not make reservation at the Chinese restaurant. Will try again next time.
You don't need taxi to get around. Matro is right at downstairs and high end shops. One stop will take you to 中环. Very convenient.
Defiantly will come back again.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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937 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (265)
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  • Chinese (Simplified) first
  • English first
  • French first
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English first
Montreal, Canada
Top Contributor
63 reviews 63 reviews
51 hotel reviews
Reviews in 44 cities Reviews in 44 cities
46 helpful votes 46 helpful votes
5 of 5 stars Reviewed December 12, 2012

My husband and I spent a weekend at the Ritz in early December. The view from our room on the 112th floor was simply breathtaking. It is by far the nicest view we had seen all over the world.
This was our first stay at a Ritz, so we cannot really compare it with any other hotels of this chain, but I can tell you that the service was perfect. From the moment I checked in, the staff made me feel welcome. I read some previous reviews referring to unwelcoming staff; well, they probably either have all been fired or were off the weekend we were there. Everybody was smiling, helpful and super polite.
Our room was nice and comfortable. I particularly enjoyed the window seat to admire the view. And the Nespresso coffee machine. And the TV in the bathroom.
Breakfast at the Tosca is also quite nice, especially if you can get a table in front of the window. That was probably the highlight of our weekend. The buffet selection is interesting if you eat a lot at breakfast.
The pool and jacuzzi was the perfect way to relax after a long day visiting Hong Kong. We went around 21h and we almost had the entire place to ourselves. Quite cool.
The only thing that could make the Ritz more attractive would be if it was located in a more vibrant area like where the Peninsula is located. I like to be able to walk to the center. Right now, there are a lot of roadworks around the hotel and it is impossible to walk anywhere, and the hotel is far from everything. But other than that, 5 stars.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney, Australia
Top Contributor
81 reviews 81 reviews
44 hotel reviews
Reviews in 34 cities Reviews in 34 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed December 9, 2012

The service in this hotel is incredible, best I have had in anywhere in the world. From the minute I was picked up in the hotel limousine I was made to feel like a valued guest, no request was a problem from this team. View from the 115th floor was stunning. Rooms are beautiful and very clean. I would definitely stay here again.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Hong Kong, China
1 review
5 of 5 stars Reviewed December 5, 2012

Had a happy friday at Ritz-Carlton which should be the newest luxurious hotel in HK for celebrating birthday for my husband. Nice phone service when I made reservation beforehead. Big surprise to us for upgrading room from a harbourview suite to presendential suite when I checked in. Director of rooms operation Jackie and front dest manager Aven were so nice and helpful for booking table at restaurant and upgrading us the spa treatment in a couple room. Most of the staff are cheerful, helpful and polite. We both had a happy and romantic weekend there.

Room Tip: It's good to let the hotel know if you have any occasion or celebration at this hotel.
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Danville, California
Senior Contributor
24 reviews 24 reviews
24 hotel reviews
Reviews in 21 cities Reviews in 21 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed December 4, 2012

We stayed at the the RC Hong Kong two days after the hotel first opened in April 2011 and it easily became my favorite hotel The service is the best that I've experienced and there are so many WOW factors.

1. ICC buildling is beautiful. There is a subway station, grocery store, upscale shopping, and nice restaurants at the bottom.

2. From the moment we entered through the doors, the reception was masterfully orchestrated. The staff quickly guided us to the elevators and directed us to the club lounge on the 116th floor for check in. We never had to wait in line and everyone knew who we were and where we had to be.

3. The club lounge was the best hotel lounge I've ever encountered. Since the hotel was not in full operation or occupancy at the time of our stay, we were told there were less than 10 guests staying in a club room and using the club lounge. Regardless, the lounge had enough food to cater for a large wedding banquet. There was a chef waiting to cook whatever you requested, delicious Chinese and continental food waiting to be devoured whenever we stopped by unlike other hotel lounges that offer cheese/crackers, cookies, snack mix and hors d'oeuvres at certain hours. If you miss the time, you pretty much lose out on one of the perks of staying in a club room. The wines and champagne (Billecart-Salmon) were UNBELIEVABLE. My husband and I stopped by for a glass of champagne each time we left the hotel and on our way back to our room.

4. Herve was the club lounge manager during our stay and he was amazing. He helped us during check in and check out. Each time we stopped by the lounge (which was quite often thanks to the champagne), he took time to greet us and to ask how we had enjoyed our day. I have never encountered such a hospitable manager. We even purchased a Ritz-Carlton stuffed lion from the gift shop and named him Herve.

5. We had a club junior suite on the 115 floor with breathtaking views of Hong Kong. We were the first guests to stay in the room and it was pure luxury.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
96 reviews 96 reviews
26 hotel reviews
Reviews in 40 cities Reviews in 40 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed November 29, 2012

A faultless hotel with spacious rooms at near stratospheric levels where every aspect of the room has been well thought out and carefully designed.

The only thing that spoils it is the haze around Hong Kong presumably caused by pollution so the amazing view often fails to meet its potential.

  • Stayed October 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore
1 review
5 of 5 stars Reviewed November 29, 2012

We were in HK for 5 nights. We stayed at another hotel for 4 nights but everytime we came into view with the highest hotel in the world, we knew we must stay there at least 1 night for the experience.
We were awed from the moment we stepped into the entrance. Beautiful ambience. Warm greetings everytime! Checking in was a breeze. We were personally shown to our room and our luggages were delivered not 10 mins after that. Our room was on 115th floor and comes with free usage of The Club Lounge. We practically spent our last day in HK at level 115, 116 and 118!
The view from up there was amazing. Overlooking the harbor and HK island. The room was so spacious. We love the bathtub, not too big but deep. We love the separate shower room and the toilet. There's also an iPod and iPod dock. And as a coffee lover, the best part in the room is the Nespresso machine! :)
The pool was the best! Comfy sofas and beach chairs. There's jacuzzi and a hot tub!
Two staffs stood out during our stay. Siti and Jackie Hoo from The Spa. Siti for giving us a personalized service, giving us recommendations and tips in and around the building. We bumped into her after our check out while she was walking to work and she walked with us to the airport in-town check in and guide us along the way. She waited with us until our train left the station. Jackie Hoo was attentive and spotted our anxiety. We were running out of time to rush into town to grab a few deli food to bring home (what's with two kids in tow and unfamiliar building names). She offered the use of the bellman to get the stuff for us. She arranged my request and voila! the deli food was delivered to our room not two hours later! We were so delighted and can't thank her enough.
Overall, we love our stay at The Ritz-Carlton. Even if it's just for one night. We will not hesitate to visit and stay at this hotel again the next time we visit HK.

Room Tip: All rooms have good views! Our room was on the 115th floor with The Club Lounge facilities. Because...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Hong Kong

Address: International Commerce Center, No.1 Austin Road West, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > West Kowloon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Hong Kong
#4 Business Hotel in Hong Kong
#5 Luxury Hotel in Hong Kong
#6 Romantic Hotel in Hong Kong
#6 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Hong Kong 5*
Number of rooms: 312
Reservation Options:
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Also Known As:
The Ritz Carlton Hong Kong Hotel Hong Kong

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