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“Once in a lifetime experience !” 5 of 5 stars
Review of The Ritz-Carlton, Hong Kong

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The Ritz-Carlton, Hong Kong
5.0 of 5 Hotel   |   International Commerce Center, No.1 Austin Road West, Kowloon, Hong Kong, China (West Kowloon)   |  
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Ranked #5 of 691 Hotels in Hong Kong
bruxelles
Senior Reviewer
10 reviews 10 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Once in a lifetime experience !”
5 of 5 stars Reviewed November 14, 2012

This is a GREAT "once-in-a-lifetime" experience !


1. EXCEPTIONAL LOCATION: THE TALLEST HOTEL IN THE WORLD.
This hotel is absolutely amazing and incredible. You take lifts during 1 min 30 seconds to reach the hotel at the level 103, 420m high. There you arrive in a marvelous ambiance, warm and modern. And when you reach your room, it becomes incredible, the view is FANTASTIC !!! In addition, you are just above the Metro, with perfect connections to Kowloon and hong kong. Last but not least: the SWIMMING POOL at 480m high, 1,5 x the eiffel tower !!! beautiful and technological pool with incredible views. You may even swim outside !

2. NEVER SEEN SUCH PERFECT CUSTOMER SERVICE
We were there for our honeymoon and we were treated as kings. We were upgraded in a large suite with stunning view on Hong Kong, the best ever view of hong kong, better than the peak. Then the staff came every hour in our room to bring something new for our honey moon: a cake; then champaign; then they made a surprise: a warm bath was ready for us, with petals of red flowers, and a plate of strawberries with sugar on the corner of the bath. Because we were ar the pool and came back later in our room, they came back one hour later to rewarm the bath !!!
The "in room dining" was marvelous and delicious, much cheaper than the restaurants and very good quality, with the marvelous view of our room.
The breakfast with such a view is also incredible.
The Ozone bar, highest in the world, you think you are in 22th century. The 3 restaurants, amazing modern & beautiful.

Once in a lifetime experience !

Room Tip: Try to have a room with view on Hong Kong Island, the view is totally crazy
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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932 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (262)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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English first
New Delhi, India
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed November 13, 2012

TIEM PASS AND I stay here 4 night , take care myself amd my lovely wife and friends, we only need the say that the softwear of ths hotel its amazing, all the staff from stsrt in the morning to finish at the best italian restsurant in the asia, deliciuos spaghetti with octopus i can eat this one forever, flavour and love right here. Excellence it's in this italian restaurant at 102 floor.
Good looking and warm chef, that's what a place need
Than yos to all staff
MFL

Room Tip: ask for floor 113 the middle on the hotel
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  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 12, 2012

A great modern hotel with all the facilities one would want for a vacation or a business trip. The service is exceptional and extremely responsive. The Club Lounge make ones stay feel like a home experience. Business challenges of logistics are sorted out by the team led by Antony in minutes with no fuss. This is a must destination Hotel in Hong Kong with wonderful views!

Room Tip: A harbour is worth the extra cost.
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
1 review
5 of 5 stars Reviewed November 11, 2012

A totally amazing experience! From the first moment when we were greeted by name by the impeccable staff right through the entire duration of our stay it was a truly exceptional experience. The immaculate hotel epitomizes elegance through subtle attention to detail that delights, coupled with wonderful and knowledgeable staff who genuinely want to look after you, making a wonderful destination a truly memorable experience that you crave for your next trip.

Having stayed at some of the world's best hotels I had some concerns choosing the Ritz Carlton for the first time although right from the initial booking with the hotel, the warm welcome throughout our stay, unwavering attention to impeccable service and attention to detail within the room, club and dining areas was a sheer pleasure that has not been reached in any other hotel.

The room was exceptional and the views unbelievable.

The club manager Anthony Smekens took the exceptional service and quality to an entirely new level. Whenever Anthony was around, all you needed to do was relax whilst Anthony was the perfect host providing a much needed lift after a hard day in Hong Kong, remembering and bringing your favorite drinks or seamlessly anticipating afternoon tea and arranging before you even needed to ask.

All staff from the amazing young local chef Chen Yin Wah who took my order for English muffins and poached eggs and delighted me when he delivered a perfect Eggs Benedict complete with Hollandaise sauce, Judy in the club who provided amazing local tips complete with Cantonese translation and our club drivers who whisked us around Kowloon in luxury and elegance.

Thank you Ritz Carlton - your staff made our stay the most exceptional and truly amazing experience. I can't wait to return to Hong Kong to re-experience the truly unsurpassed luxury and service.

Don Cundy

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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wayzata
1 review
5 of 5 stars Reviewed November 10, 2012

We just stayed at the Ritz Carlton Hong Kong. In addition to the breathtaking views from the tallest hotel in the world, this new Ritz has beautifully appointed rooms, excellent food, and extraordinary service from all of the staff. Anthony Smekens and his team in the 116th floor's Club Room have set a new standard for hotels that offer club/concierge level rooms by providing over-the-top service, along with innovative food and drink options. MLW

Room Tip: The best side of the building is the one facing SE toward Victoria Harbour.
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  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sharjah, United Arab Emirates
1 review
5 of 5 stars Reviewed November 8, 2012

Everything about this hotel is breathtaking from the view, to the rooms, to the breakfast, and to the facilities. its a genuine 5 star hotel with top notch service. the warm staff added to the overall superb atmosphere. the staff is very attentive and respectable. the hotel pushes services to a new limit, they give you more that what u expect.

Room Tip: Nearly all rooms are perfect
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gavle, Sweden
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 8, 2012

If you not happen to be a king or queen but like to be treated as one, then go to stay at The Ritz Carlton Hong Kong. We were a group of seven including me and my wife. We all agreed this is by far the best hotel we ever stayed.

All staff, from concierge to club lounge, restaurant and cleaning staff always greeted us with a smile and a few nice words and made us feel like true VIP guests.

Luxury is always a matter of taste but we really loved the modern style luxury in Ritz Carlton compare to some "old style" luxury in other hotels.

If the weather is good with a clear sky and you get the breathtaking view, then I hardly believe any hotel in Hong Kong can beat the Ritz Carlton.

The only downside is that you don't want to leave the hotel and experience the city but if you do, it is very nice every time you get back.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Hong Kong

Address: International Commerce Center, No.1 Austin Road West, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > West Kowloon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Spa Hotel in Hong Kong
#4 Business Hotel in Hong Kong
#5 Luxury Hotel in Hong Kong
#6 Romantic Hotel in Hong Kong
#6 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Ritz-Carlton, Hong Kong 5*
Number of rooms: 312
Reservation Options:
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Also Known As:
The Ritz Carlton Hong Kong Hotel Hong Kong

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