This should have been a review for the Ovolo hotel, in Aberdeen.
However, due to problems with the A/C and no other rooms being available, we were asked to move to one of their serviced apartments.
We were promised that we would still receive all the amenities we would have got had we stayed at the hotel.
The assistant manager, was very humble, apologetic & gracious during this whole period.
Our taxi to the apartment was paid for, which was greatly appreciated.
Upon checking in, we were impressed by the size, design and comfort of the room.
The only negative was the TV could really have been updated.
The Assistant manager from the Aberdeen branch stayed in contact to make sure we were satisfied and to handle any requests we had.
We were granted late checkout, continental breakfast & were even gifted a free bottle of wine!
Truly the staff of Ovolo went above and beyond to keep us happy, which is high commendable.
Even though we were initially disappointed that we didn't get to experience the true Ovolo hotel, with their unique all day coffee & free happy hour.
We were never disappointed at all with the quality of the room given or the standard of staff performance.
We truly look forward to using Ovolo each time we come back to Hong Kong.
- Official Description (provided by the hotel):
- At Ovolo Mid-Levels each apartment takes up an entire floor and, with harbor views and pet friendly rules, our guests have the ability to relax and recharge in bright comfortable living spaces. Includes: - Apple TV - Free WiFi - Free Self Laundry - Free Local Calls - Flexible Check Out - Smoke Free ... more less
- Also Known As:
- Ovolo Mid-Levels - 111 High Street Hong Kong