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The Upper House: Traveler Reviews

5.0 of 5
Pacific Place, 88 Queensway, Hong Kong, China (Admiralty)
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The Upper House
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97%
Ranked #1 of 507 hotels in Hong Kong
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483 reviews from our community

Traveler rating
    435
    36
    7
    2
    3
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Families
44
 
Couples
170
 
Solo
47
 
Business
153
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
Beijing, China
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
“Stylish hotel with great location”
5 of 5 stars Reviewed December 13, 2012

Stylish design, geat location for shopping, enjoyed breakfast with nice view of Victoria harbor. You can easily go anywhere by metro. Plus downstairs is Lane Crawford shopping mall. I enjoyed my second stay here and I will come back for sure.

  • Stayed January 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
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Ask KAILIN1010 about The Upper House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this review
December 13, 2012
Many thanks for having taken the time to write a tripadvisor review after your stay with us.

It is wonderful to know that you are a returning guest to “our house” already.

We are happy to know that you like the style and location of The Upper House.

Please do let me know next time you are travelling to Hong Kong. It will be my pleasure to personally look after your reservation in the future.

Safe travels and until soon!

Regards,

Marcel Thoma
Hotel Manager
The Upper House
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
30 reviews 30 reviews
7 hotel reviews
Reviews in 16 cities Reviews in 16 cities
9 helpful votes 9 helpful votes
“Can't wait to come back”
5 of 5 stars Reviewed December 12, 2012

My wife and I spend four nights here, while on business. WOW, love this hotel. The room was very spacious, very contemporary and the service was outstanding. Located near two other great hotels (Conrad and Shangri La) you will to be at a loss for great dining or drinks. The room came with complimentary breakfast at Hotel Gray and it was just perfect. Staff is on top of it and the food is great. If you are looking for a Cosmopolitan experience in Hong Kong, this it it. If you want to shop, you at about 50 feet away from Pacific Place, which has it all. Already looking forward to our next visit.

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Mario F about The Upper House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this review
December 13, 2012
Dear Mario


Many thanks for having taken the time to write a tripadvisor review after your stay with us.

We appreciate the fact that you liked the ambience of “our house”. Your highlighted the service you received and I am very happy to know that you are planning to return soon again.

Please do let me know next time you are travelling to Hong Kong. It will be my pleasure to personally look after your reservation in the future.

Safe travels and until soon!

Regards,

Marcel Thoma
Hotel Manager
The Upper House
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geneva, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“best hotel ever”
5 of 5 stars Reviewed December 12, 2012

I have stayed in Hotels all over Europe, the Usa, Australia, Canada and some in the fareast but I have never enjoyed a sta y as much. Form our first welcome at0800hrs, a coffee whilst the room was checked, the introduction by the guest advisor regarding the amenities in the room, the incredible level of the amenities, this has to be the finest hotel stay I have ever experienced, outdoing the grand hotels of Europe with a quiet efficiency, unobtrusive service as well as the friendliest approach indicating they have not been swayed by their own hype.

Room Tip: Views of the harbour
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask al g about The Upper House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this review
December 13, 2012
Many thanks that you took the time to write a tripadvisor review after your stay with us.

To call us “the best hotel ever” is much appreciated. Your comparison with the grandest hotels in the world is wonderfully described and we are happy to know that it was the unobtrusive service which you liked the most at “our house”

Please do let me know next time you are travelling to Hong Kong. It will be my pleasure to personally look after your reservation in the future.

Safe travels and until soon!

Regards,

Marcel Thoma
Hotel Manager
The Upper House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
glen rock
1 review
“Incredible HK hotel.”
5 of 5 stars Reviewed December 10, 2012 via mobile

Young NYC couple thought this hotel was perfection.
All rooms boast incredible views. Felt like a spa experience when showering or having a bath. Endless REN products provided.
The restaurant has wonderful food. Friday, sat & Sunday nights draws a fun vibe. Views are breathtaking.

  • Stayed December 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask JBH1977 about The Upper House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this review
December 13, 2012
We appreciate your recent tripadvisor review.

The highlights of your stay are wonderfully noted and we are glad to know that you had a good time at “our house”.

Please do let me know next time you are travelling to Hong Kong. It will be my pleasure to personally look after your reservation in the future.

Safe travels and until soon!

Regards,

Marcel Thoma
Hotel Manager
The Upper House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milan, Italy
1 review
“Incredible home away from home”
5 of 5 stars Reviewed December 5, 2012

I travel over 80% of my time and I stay and travel in an automated way, I have my system and favorites. There is NO hotel that I have stayed in ( and I can say without bragging, I know what I'm talking about) that comes close to the experience in every way at the upper house
From arriving and going straight to your room
To the hot cookies and hot milk at the end of the day in my room welcoming be back
Every member of staff is so well trained
The beds hugely comfortable the bathrooms are a dream
A tub you could swim in
The room service is vast and being able to order from an iPhone in your room is fantastic
The mini bar all free and coffe maker and tea in your room is so nice, not o mention the FRESH milk in the fridge
Cafe gray upstairs is delicious breakfast, lunch and dinner
I hate leaving there, and truly can't wait to come back

Room Tip: There is no bad room!!!
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Annmarie S about The Upper House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this review
December 9, 2012
Many thanks for having taken the time to write a tripadvisor review.

It is pleasing to hear that you had a great stay with us. Your comments regarding the “well trained” team members have been shared. Also your appreciation of our milk and cookies has been noted.

Please do let me know next time you are travelling to Hong Kong. It will be my pleasure to personally look after your room allocation in the future.

Safe travels and until soon!

Regards,

Marcel Thoma
Hotel Manager
The Upper House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
 
 
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Additional Information about The Upper House

Also Known As:
The Upper House Hotel Hong Kong
The Upper House Hotel
The Upper House Hong Kong
Address: Pacific Place, 88 Queensway, Hong Kong, China
Region: China > Hong Kong > Admiralty
Amenities:
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotels in Hong Kong
#1 Luxury Hotels in Hong Kong
#7 Family Hotels in Hong Kong
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Upper House is a highly individualized small luxury hotel designed by Hong Kong architect Andre Fu. The hotel’s 117 rooms (including 21 suites and 2 penthouses) start at 730sq ft – the largest in Hong Kong. They feature wonderfully spacious bathrooms and dressing areas, and offer either scenic harbour or island views. Calming and contemporary, the rooms are designed to provide a sense of relaxation, warmth and understated luxury. ... more   less 
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