I stayed at The Upper House in September 2011. The hotel is a small boutique hotel that shares the same building with the JW Marriot on Pacific Place. The hotel occupies the top 10 or so floors of that building, and has incredible views of Victoria Harbour and Kowloon Island.
The rooms are utterly fantastic, with floor to ceiling vistas of victoria harbour in both the room AND the bathroom! the location is on the most elegant place in Hong Kong, and both wifi and minibar are free.
But none of these things are what makes the hotel special. What does make this place likw no other is service that puts any other hotel's to shame. Nothing compared to this, not the Four Seasons, not the Mandarin Oriental, not the Park Hyatt. Their staff will take personal interest in what you do, what you want, and what you like, they will make suggestions to places you can enjoy, and then they will make it happen. Example: I asked on of their staff about the light show and told them that I wanted to take some photos from Kowloon Island. They recommended that I leave the hotel before 7:30 and take the ferry. I was at the lobby at 7:35 and people were queuing for taxis as it w Friday night. Without having to say a word, the hotel staff recognizes my problem, and they signal to one of the hotel drivers, and direct me his way to take me to the ferry station with the hotel car! At the ferry station the driver is concerned that I might be late if I have to go buy a ticket, so he loans me his transportation card, all without having to ask! That is just one example of their uniquely supreme level of service. As far as I am concerned The Upper House the only place to stay in Hong Kong.
Choose the harbor view rooms, they're worth the extra money
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
November 11, 2012
Many thanks for having taken the time to write such a detailed review.
Report response as inappropriate
We appreciate also that you call us “one of the world’s best”.
We are very happy to hear that you like our service philosophy and the way we do business. We like to deliver a “home feel” environment. We are very fortunate to have team members who take pride to host our guests with a passionate service approach.
Thank you for recommending “our house” to your friends and the tripadvisor community.
Please do let me know if I may assist with anything in the future. I would be delighted to personally look after your upcoming reservation at The Upper House or any other Swire Hotel.
The Upper Hous
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.