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The Upper House: Traveler Reviews

5.0 of 5
Pacific Place, 88 Queensway, Hong Kong, China (Admiralty)
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The Upper House
Ranked #1 of 507 hotels in Hong Kong
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481 reviews from our community

Traveler rating
    433
    36
    7
    2
    3
See reviews for
Families
44
 
Couples
169
 
Solo
47
 
Business
152
 
Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Date Rating
manila
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
18 helpful votes 18 helpful votes
“warning!”
5 of 5 stars Reviewed November 18, 2012

If you stay in this hotel, you wouldn't want to leave your room!!! we have seen the room and the hotel's common areas about a year ago and we were very impressed already. this weekend, we finally had the opportunity to stay there for 2 nights and the hotel lived up to our expectations and it was a dream come true. we can't wait for our next getaway there!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask niks168 about The Upper House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this review
November 21, 2012
Thank you very much for your tripadivsor review. Much appreciated is also the personal time you took to provide additional feedback via phone to me recently.

We are very much forward to have you back soon again to “our house”.

Do let me know when you are planning your next trip to Hong Kong. I shall be happy to personally assist with any bookings you may require.

Regards,

Marcel Thoma
Hotel Manager
The Upper House
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
30 reviews 30 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
“An oasis in a gallery”
5 of 5 stars Reviewed November 15, 2012

Fantastic hotel in HK love the open bar the huge rooms the art and the food it was all top notch and relatively great value.
Had a mini party of 9 people in the room and it didnt feel full with outrageous views of the harbour.

  • Stayed December 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by jonmak_12 for Hong Kong
Ask jonmak_12 about The Upper House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this review
November 21, 2012
Thank you very much for your tripadivsor review.

We are very pleased to hear that you had a pleasant stay with us and that you perceive the hotel to be of good value.

Please do let me know if I may assist with anything in the future. I would be delighted to personally look after your upcoming reservation at The Upper House or any other Swire Hotel.

Regards,

Marcel Thoma
Hotel Manager
The Upper House
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Beach, California, United States
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Can I give it 6 stars?”
5 of 5 stars Reviewed November 11, 2012

This is seriously my favorite hotel I have ever stayed in. The location is great. The views are better. The bathrooms blow me away. They give large (100mL) bottles of REN products with an airplane-friendly take-home bag. The maxi bar really is never ending. I love the paperless aspect of check-in & check-out. Yes, it is more expensive than a lot of other hotels in Hong Kong, but I still think it is a superb value compared to what you get at similarly priced hotels in the area. I will definitely book here my next trip to Hong Kong.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask KimLOC about The Upper House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dean_Winter, General Manager at The Upper House, responded to this review
November 13, 2012
A very big "Thank You" for your kind review.

The team join me in our delight at receiving such generous applause and we very much look forward to your return.

We are proud of our Tripadvisor ranking and it's because of the kindness from guests such as yourself, that we have been able to sustain this throught 2012.

Thank you again and do let me know when I can assist in planning your return to Hong Kong.

Very sincerely,

Dean Winter
dean@upperhouse.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Francisco
Contributor
17 reviews 17 reviews
15 hotel reviews
Reviews in 14 cities Reviews in 14 cities
6 helpful votes 6 helpful votes
“The complete package!”
5 of 5 stars Reviewed November 9, 2012

This is a gorgeous hotel. The rooms are simply spectacular in design, amenities and view. The staff pay attention to all the details - the in room coffee and snacks, cleanliness, etc. The location is an excellent within easy reach of central hong kong, the park, the ferry, etc. It is a welcome respite form a busy day. I travel extensively and rank this hotel as one of the best i have stayed in.

  • Stayed September 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask P C about The Upper House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this review
November 11, 2012
Thank you very much for your tripadivsor review.

We are much honored to hear that you perceive us to be one of the best hotels you stayed in during your travels.

Please do let me know if I may assist with anything in the future. I would be delighted to personally look after your upcoming reservation at The Upper House or any other Swire Hotel.

Regards,

Marcel Thoma
Hotel Manager
The Upper House
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
“One of the world's top hotels”
5 of 5 stars Reviewed November 8, 2012

I stayed at The Upper House in September 2011. The hotel is a small boutique hotel that shares the same building with the JW Marriot on Pacific Place. The hotel occupies the top 10 or so floors of that building, and has incredible views of Victoria Harbour and Kowloon Island.

The rooms are utterly fantastic, with floor to ceiling vistas of victoria harbour in both the room AND the bathroom! the location is on the most elegant place in Hong Kong, and both wifi and minibar are free.

But none of these things are what makes the hotel special. What does make this place likw no other is service that puts any other hotel's to shame. Nothing compared to this, not the Four Seasons, not the Mandarin Oriental, not the Park Hyatt. Their staff will take personal interest in what you do, what you want, and what you like, they will make suggestions to places you can enjoy, and then they will make it happen. Example: I asked on of their staff about the light show and told them that I wanted to take some photos from Kowloon Island. They recommended that I leave the hotel before 7:30 and take the ferry. I was at the lobby at 7:35 and people were queuing for taxis as it w Friday night. Without having to say a word, the hotel staff recognizes my problem, and they signal to one of the hotel drivers, and direct me his way to take me to the ferry station with the hotel car! At the ferry station the driver is concerned that I might be late if I have to go buy a ticket, so he loans me his transportation card, all without having to ask! That is just one example of their uniquely supreme level of service. As far as I am concerned The Upper House the only place to stay in Hong Kong.

Room Tip: Choose the harbor view rooms, they're worth the extra money
See more room tips
  • Stayed December 2011, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask Khaled A about The Upper House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Marcel T, Manager at The Upper House, responded to this review
November 11, 2012
Many thanks for having taken the time to write such a detailed review.
We appreciate also that you call us “one of the world’s best”.

We are very happy to hear that you like our service philosophy and the way we do business. We like to deliver a “home feel” environment. We are very fortunate to have team members who take pride to host our guests with a passionate service approach.

Thank you for recommending “our house” to your friends and the tripadvisor community.

Please do let me know if I may assist with anything in the future. I would be delighted to personally look after your upcoming reservation at The Upper House or any other Swire Hotel.

Regards,

Marcel Thoma
Hotel Manager
The Upper Hous
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Upper House

Also Known As:
The Upper House Hotel Hong Kong
The Upper House Hotel
The Upper House Hong Kong
Address: Pacific Place, 88 Queensway, Hong Kong, China
Region: China > Hong Kong > Admiralty
Amenities:
Business Center Fitness Center Free High-Speed Internet Restaurant Room Service Suites Wheelchair access
Hotel Style:
#1 Business Hotels in Hong Kong
#1 Luxury Hotels in Hong Kong
#7 Family Hotels in Hong Kong
Price Range: $$$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
The Upper House is a highly individualized small luxury hotel designed by Hong Kong architect Andre Fu. The hotel’s 117 rooms (including 21 suites and 2 penthouses) start at 730sq ft – the largest in Hong Kong. They feature wonderfully spacious bathrooms and dressing areas, and offer either scenic harbour or island views. Calming and contemporary, the rooms are designed to provide a sense of relaxation, warmth and understated luxury. ... more   less 
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The Upper House
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