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“Very Poor Service” 2 of 5 stars
Review of Harbour Plaza 8 Degrees

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Harbour Plaza 8 Degrees
4.0 of 5 Hotel   |   No.199 Kowloon City Road, Tokwawan, Kowloon | Kowloon,, Hong Kong, China (Kowloon City)   |  
Hotel amenities
Ranked #171 of 651 hotels in Hong Kong
Erode, India
Contributor
20 reviews 20 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
37 helpful votes 37 helpful votes
“Very Poor Service”
2 of 5 stars Reviewed June 3, 2013

We have been booked in this hotel by our Travelling Agent. Myself and my wife stayed for two days in this hotel. It is located in an interior place.The rooms were small.For internet and wifi access this hotel charges 160 hongkong dollars. We have seen huge number of chinese tourists coming and going and there is not enough space in reception lobby. The tourist guides ask the customers staying in the hotel to come to the lobby and wait at a particular time for pick up in their vehicles. But the space in the lobby is not enough for the guests. There is a small coffee shop in the lobby and there are some seats available there.But the coffee shop girl allow you to sit there only when you buy some thing there. Infact we have asked to get up and stand in the lobby. Customer service and prompt reply to the guests is almost absent.

Room Tip: Rooms in the upper floors are better
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  • Stayed May 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    2.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (66)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
new delhi
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 30, 2013

went in the last week of may for a family holiday. stayed for five nights. was given a free room upgrade (same category of room although on a higher floor). Lobby was small with seating available only in the coffee shop. check in was quick but the reception people were asking for 2500 HK$ security which is negotiable if u dont want to use the fax and the room bar. rooms were clean and neat although a bit small (as in rest of hong kong). It looks like a popular destination for small tourist groups as there was always rush in the lobby. Variety was there in the breakfast buffet although the quality was average. could have been better. shuttle service was there on a regular basis to the subway station but the drivers are very rude.
room service took around 45 min-1 hr. surprisingly no crockery and cutlery was available (plates, glasses , spoons even if u ask for it). it will be send only if you order something from the kitchen. would i stay there again-probably not

Room Tip: club rooms are better and the ones on the higher floor
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  • Stayed May 2013, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Montreal, Canada
Senior Contributor
29 reviews 29 reviews
13 hotel reviews
Reviews in 21 cities Reviews in 21 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed May 26, 2013 via mobile

Stayed for 3 nights while in Hong Kong and rating was just OK. Far from the beaten track but hotel offers a regular shuttle service to the subway station. Shuttle service was always on time and reliable. Hotel was just OK with small rooms. Morning buffet included with the room was good with a lot of choices. If you're looking only for a place to crash while in Hong Kong and plan on roaming the city, this might be OK. Nothing to se though within walking distance of hotel.

Stayed May 2013, traveled as a couple
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HK
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed May 13, 2013

Serviced apartment option

NOTE Minimum stay condition - 1 month

Surrounding environment car repair shops galore.

Many tour groups crowd the small lobby. Difficult to walk a path to the lifts.

Lobby has absolutely n o seating unless a purchase is a made at the coffee shop.
Four outdoor benches are available in the shuttle bus/car park bay therefore do not expect to sit in air-conditioned comfort despite this place supposedly being a hotel.

No grounds available unless you count the above mentioned covered car park. During one evening we attempted to escape our suite and sit at the Pool Side tables on the second floor but were told in a very hostile tone there was a minimum charge. Noticing a pattern....... to plant your rear in the public areas you have to continuously pay!!! IMHO ridiculous.

We enquired at the front desk and were advised yes indeed the Pool Side is a user pay area (despite only 4 tables being utilised at time of visit). Staff suggested alternative sit out area - the ' free' swimming pool. To sit in the pool arena guests must be dressed in swim gear only! So be forewarned, your options apart from your suite are non-existent during such a long duration stay. Staff indifferent to comfort of guests. Attitude of a head mistress enforcing rules only.

Toilet paper, coffee/tea sachets not automatically renewed supply. Face to face requests with some cleaning staff fail. Eventually have to telephone Housekeeping.

Morning newspaper provided is a roadside freebie vs paid publication unless protest is made.

Shuttle bus infrequent. Not located near MTR station.

Prepaid discounted breakfast vouchers not worth their face value. Poor produce, limited choice and poor menu variation. Not even an automated coffee and tea maker available. Urn coffee in this day and age?
Witnessed guests using hands to grab food and dry condiments yet staff did not intervene to cease such unhygienic practices.

Pros - few nice cleaning and lobby staff
- Simmons bed extremely comfortable

  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
121 reviews 121 reviews
29 hotel reviews
Reviews in 29 cities Reviews in 29 cities
61 helpful votes 61 helpful votes
4 of 5 stars Reviewed May 8, 2013

The room of this hotel was quite spacious for Hong Kong standard. Its cleanliness is also exceptional. However, the only drawback from this hotel is the extra charge for the breakfast and internet. Make no mistake, this area is surrounded by many good eateries nearby as everywhere in Hong Kong where you won't starve due its status as world's highest number of restaurants per capita.

  • Stayed April 2013, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Vancouver, Canada
Top Contributor
56 reviews 56 reviews
27 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed May 7, 2013

I alway stay 12 to15 day in Hong kong and I always pack light so before my trip I walk the neighborhood of a new location with Google map to spot restaurant, laundry shop, attraction and public transit location, This Hotel do not disapoint as this is my second stay with this group (last time was the Harbour Plaza Metropolis in Hung Hom), My room was at the Harbour club on the 21 floor with view of the Victoria harbour, I really enjoy every second of my stay to this hotel the staf work so hard over there to make you happy, the pool is fantastic with a beautif ul terrace what els do you need, on the main floor they have a convinient coffe shop with lots of food and coffee this is very useful, they have as well a full restaurant on the main floor as well from Breakfast to Dinner, Hotel price buffet style or a la Carte
but you have lot of restaurant arround your hotel at very reasonable price as this Koloon city location is not a tourist destination the price of shop around the Hotel are very reasonable

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed May 2, 2013 via mobile

I've stayed at this hotel several times when other hotel rates are sky high during high season and / or when special events are taking place in the city. It's a modern, clean hotel but it's in a extremely remote location of the city. The hotel runs a shuttle but it's a minimum of 20 - 25 mins just to get to Nathan Rd. A taxi ride is only about $8 each way but quite often it's difficult to get one for the return trip.
This whole thing is fine for a few days but if you're staying any longer, I suggest stay somewhere a little more central.
None the less, the rooms are clean and very comfortable and they have a nice pool. The hotel has a basic gym with some cardio equipment, a rack of dumbbells and benches. The restaurant and pool bar are very good as well.
All in all, the remote location aside, this hotel is a pretty good value!

A final word... The lobby is a big optical illusion! EVERYTHING on the walls are offset at a 3.99° angle giving the impression that the floor is not level. It's designed to mimic the angle of the Leaning Tower of Pisa. Although you quickly acclimate to this unique design, after a 15 hour flight it's a bit unsettling.

  • Stayed April 2013
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Harbour Plaza 8 Degrees

Address: No.199 Kowloon City Road, Tokwawan, Kowloon | Kowloon,, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Kowloon City
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#41 Best Value Hotel in Hong Kong
#97 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Harbour Plaza 8 Degrees 4*
Official Description (provided by the hotel):
Award winning chic Harbour Plaza 8 Degrees has much to celebrate including its’ five awards achieved in a short period of time. The hotel is located in an uprising area in Kowloon near the former Kai Tak Airport region and Mongkok, just minutes from Hong Kong’s diverse sightseeing, shopping and entertainment hotspots. Minutes to the MTR Station and bustling Tsimshatsui by frequent complimentary hotel shuttle bus that’s not just a ride but also a city tour through one of Hong Kong’s oldest districts. This upscale 4-star hotel features 702 charming guestrooms and suites with fully equipped kitchenette, a fantastic outdoor Swimming Pool, Children’s Pool and Whirlpool, a spa and a well-equipped Fitness Centre. All rooms boast a 32’’ flat-screen TV, mini-bar and tea & coffee-making facilities. The hotel gets its name 8 degrees referring to the 8 degree descent pilots had to make to descend onto the runway here - the architects have taken it further by actually giving the lobby the optical illusion of being inclined at that angle too! Hospitable service and excellent facilities, this hotel appeals to all business, leisure, long staying and family travellers looking for comfortable and attractive accommodation in the pearl of the orient. ... more   less 
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Also Known As:
Harbour Plaza 8 Degrees Hotel Hong Kong
Harbour Plaza 8 Degrees Hong Kong

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