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“Perfect Hotel” 5 of 5 stars
Review of Crowne Plaza Hotel Hong Kong Causeway Bay

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Crowne Plaza Hotel Hong Kong Causeway Bay
4.5 of 5 Hotel   |   8 Leighton Road, Causeway Bay, Hong Kong, China (Causeway Bay)   |  
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Ranked #38 of 691 Hotels in Hong Kong
Beijing, China
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Perfect Hotel”
5 of 5 stars Reviewed December 22, 2013

It was my 7. visit in HK und my 4. at the Crowne Plaza Causeway Bay.
This Hotel is Perfect.
I visit so much country's and hotels but this one is the best one! Really.
The perfect service with perfect location.
Over Sylvester 2013/2014 I book also me trip in this hotel.
The hotel is expensive .ok. But the service are so perfect.
The concierge and front desk team are so friendly and help full.
Special thanks to the loyalty Manager Fioni Leung and Chief Concierge Tony Cheung.
They help me so much.

See u again at the 29.12.2013 :-)

Reiner

Room Tip: October and November is the best weather for travel their
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  • Stayed October 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowneplazahk, Manager at Crowne Plaza Hotel Hong Kong Causeway Bay, responded to this review, December 23, 2013
Dear Reiner H,

We are delighted to see you few times in this year. Thank you for being our loyalty guest and writing us valuable comments after every visit. Receiving compliment from guests is one of our working motivations.

Count down party of New Year Eve will be held at Club@28 from 10pm to 2am. You may present your room key to enjoy 25% discount of the party! Look forward to see you soon before the end of 2013. Thank you!

Best Regards,
Crowne Plaza Hong Kong Causeway Bay
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680 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (134)
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English first
Durham
Top Contributor
90 reviews 90 reviews
22 hotel reviews
Reviews in 52 cities Reviews in 52 cities
45 helpful votes 45 helpful votes
5 of 5 stars Reviewed December 20, 2013

Really good week's stay here back in July. Great room (overlooking HV Racecourse) with a shower room rather like a goldfish bowl in terms of vision! All very plushly fitted out.

Nice friendly staff and a great location. What more could you need?!

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowneplazahk, Manager at Crowne Plaza Hotel Hong Kong Causeway Bay, responded to this review, December 22, 2013
Dear haywa_s,

Thank you for your kind support and valuable comments. We are pleased to hear that you have a great stay with us this time. We always strive to provide comfortable and friendly accommodations to guests. We hope to welcome you back again in the near future. Thank you!

Best Regards,
Crowne Plaza Hong Kong Causeway Bay
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Wilton Manors, Florida
Senior Contributor
49 reviews 49 reviews
20 hotel reviews
Reviews in 25 cities Reviews in 25 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed December 10, 2013

My partner and I stayed at the Crown Plaza for three nights before embarking on a cruise to Singapore. Other than the rather odd lobby that others have mentioned, this is a beautiful property in a terrific location. The rooms are beautifully furnished (although a second chair would be nice) and the beds are wonderful. It is possible to have the shower in the bathroom open to the living area through two walls of glass to enjoy the views and the rain style shower head produced perhaps the best shower I have experienced in any hotel.
We found the location to be ideal for its proximity to the tourist attractions on the island as everything is just a short cab or metro ride away.
The only reason I have not rated this property five stars is the rather blatant display of homophobia by the front desk staffer when we checked in at 1am after traveling for 35 hours from our home in South Florida. He first questioned if we made a mistake by booking just one room to two men and then expressed his deep displeasure that we had requested just one bed. We are a married same sex couple who have been together 23 years who travel frequently and neither of us can even recall that last time we were treated so disrespectfully by the staff at a hotel.

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowneplazahk, Manager at Crowne Plaza Hotel Hong Kong Causeway Bay, responded to this review, December 16, 2013
Dear Florida-Traveler-888,

Thank you very much for your review. We are glad to hear that you love our room and the location, the aspects of our hotel that are preferred by many of our guests.

Besides, please accept our sincere apology for the unpleasant experience our service has caused you. We would like to assure you that we have communicated your feedback with the concerned department and corrective actions have been taken.

Thank you for staying with us and your valuable comments. We hope you’d give us a chance in the future to show you how we improve. We look forward to welcoming you back to our hotel again.

Best Regards,
Crowne Plaza Hong Kong Causeway Bay
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Sydney, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed December 7, 2013

I have stayed in the Crowne Plaza in Causeway Bay every time I am in Hong Kong ( that is about 30 days in total) and they have not dropped the ball once.
Johnny at the door is great and what ever you need he will guide you to it.
Shopping is only & 3min walk away at time square.
The bar is great on the top floor with great views , and do not miss there breakfast it is fantastic.
Ok you might have to pay a little more but you are getting what you pay for.
9.5 out of 10 for me.

Room Tip: Privilege room is the go, included is free drinks & afternoon feed & breakfast.
See more room tips
  • Stayed December 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowneplazahk, Manager at Crowne Plaza Hotel Hong Kong Causeway Bay, responded to this review, December 10, 2013
Dear Spaz71,

Thank you very much for your compliment on different aspects of our hotel. We value your loyalty to our hotel. Welcome to register the IHG Rewards Club and earn the points for more benefits in case you are not IHG Rewards Club member yet.

Being our valued guest, your feedback is very important to us, as it helps us to further enhance our service. Once again, thank you for your continuous support. Look forward to seeing you again in the near future.

Best Regards,
Crowne Plaza Hong Kong Causeway Bay
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hythe, United Kingdom
Top Contributor
72 reviews 72 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed December 1, 2013

Really nice hotel. We were lucky to have rooms overlooking the Happy Valley Racecourse. However arriving rather late we decided to eat in the bar on the 28th floor. Fantastic views but my goodness very expensive and so was the first and last time we ate there. Staff were very pleasant and helpful. Rooms well furnished and exceptionally clean.....so my wife tells me....she knows about these things !! We did like most aspects of it but it is pricey....£850 for 4 nights. But Hong Kong has become very expensive and that may just be the going rate now.
Get rid of the stupid sofa in the reception and get some seats that can actually be sat in !!

Room Tip: Ask for rooms overlooking the race course
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  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowneplazahk, Manager at Crowne Plaza Hotel Hong Kong Causeway Bay, responded to this review, December 10, 2013
Dear Anthony B,

Thank you for your stay with us at Crowne Plaza Hong Kong Causeway Bay.

We are delighted to know that you appreciated the view and staff service of Club@28. The encouraging comment will help us constantly improve ourselves. Besides, thank you for bringing up the price issue. We review the price for both restaurant and hotel regularly and we ensure to provide the highest food quality and the most comfortable stay to the guests.

Once again, thank you for your valuable feedback. Hope to see you again very soon.

Best Regards,
Crowne Plaza Hong Kong Causeway Bay
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Bangkok
Senior Contributor
28 reviews 28 reviews
14 hotel reviews
Reviews in 21 cities Reviews in 21 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed November 25, 2013

Overall is still good, but not impressed as previous visits due to:
- dirty tables and surrounding areas at the KuDo (breakfast restaurant) reduces.
- waiting too long for the lift services
- staffs at taxi stand are not welcome, may be too afraid to speak English, resulting the delivery of service is poor.

However, the location of the hotel is fabulous.

Reason for Visit:Location and ambassador member

  • Stayed November 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowneplazahk, Manager at Crowne Plaza Hotel Hong Kong Causeway Bay, responded to this review, November 27, 2013
Dear Nantika,

Thank you for choosing Crowne Plaza Hong Kong Causeway and share your valuable feedback.

We are sorry for any inconvenience caused. Rest assured that we will definitely look into the issues you mentioned and pass the comments to concerned department head. Thank you for bringing up the issues so that we can further improve our service and quality of hotel.

Once again, thank you for your stay. Look forward to welcoming you again in the near future.
Best Regards,
Crowne Plaza Hong Kong Causeway Bay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Contributor
13 reviews 13 reviews
6 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed November 20, 2013

Exquisite room details as one would expect from a Crowne Plaza. Very comfortable bed/pillows. Still has smoking rooms upon request. Roof-top bar/lounge view is very humbling. Staff very professional (almost too much) and as a leisure traveler I felt almost out of place staying here. Food and drink prices high, but it is a business hotel. Taxis were at the ready and the doorman held the door each time we left the building.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowneplazahk, Manager at Crowne Plaza Hotel Hong Kong Causeway Bay, responded to this review, November 27, 2013
Dear Todd T,

Thank you for your time to share your feedback with us.

We are glad to hear your appreciation about both of the software and hardware of our hotel. We will continue to strive in delivering quality services, allowing our guests’ to indulge in the best they deserve. Thank you for your stay this time. We look forward to seeing you again in the near future.

Best Regards,
Crowne Plaza Hong Kong Causeway Bay
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hotel Hong Kong Causeway Bay

Address: 8 Leighton Road, Causeway Bay, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Causeway Bay
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#31 Business Hotel in Hong Kong
#35 Romantic Hotel in Hong Kong
#35 Luxury Hotel in Hong Kong
#53 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Crowne Plaza Hotel Hong Kong Causeway Bay 4.5*
Number of rooms: 263
Official Description (provided by the hotel):
Situated in Causeway Bay, Crowne Plaza Hong Kong Causeway Bay is just 3 minutes’ walk to the renowned Times Square. The international brand business hotel offers 263 spacious guestrooms and suites featuring the high-tech Citywide In-room Mobile, WiFi and wired Internet connectivity, iPod Docking Entertainment Center, 5.1 Surround Sound System and a 42 inch LCD TV. Our Club at 28, rooftop swimming pool and fitness center are perfect for unwind. Kudos, the all-day-dining restaurant, features an extensive selection of international cuisine to appeal to all appetites. ... more   less 
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Also Known As:
Crowne Plaza Hotel Hong Kong Causeway Bay

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