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“Great service...” 5 of 5 stars
Review of Hyatt Regency Hong Kong Sha Tin

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Hyatt Regency Hong Kong Sha Tin
4.5 of 5 Hotel   |   No.18 Chak Cheung Street, Sha Tin, New Territories, Hong Kong, China   |  
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Ranked #45 of 690 Hotels in Hong Kong
Grand Rapids, Michigan
Senior Contributor
41 reviews 41 reviews
10 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“Great service...”
5 of 5 stars Reviewed November 18, 2012

Stayed at Shall Tin Hyatt when my plane was delayed. About an hour by bus from airport. Near Disney theme park. A bit far bit had no choice. Service was exceptional. The room was real nice as well. The buffet provided was awesome. Prime rib, steak, seafood and desserts just to name a few. At least a hundred items provided. Had to pay for wifi which was a downer. The hotel bar was very classy. Got me differeent snack when found out i didn't like nuts. Great hotel for an airline problem that brought me here.

  • Stayed November 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdithCheng, General Manager at Hyatt Regency Hong Kong Sha Tin, responded to this review, November 22, 2012
Dear Mitraveler65,

Thank you very much for your great review. We are pleased to hear that you like our room, service and buffet in Café. I have passed all your positive comments to the team. Looking forward to welcome you back soon and hope it will not because of plane delay.

Best regards,

Robert Hamer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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685 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (158)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Orebro, Sweden
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 16, 2012

I stayed for a week at this hotel and enjoyed it very much. The location is very good, with beautiful views of the Tolo harbor and the mountains. It is located about half an hour by metro from downtown Kowloon, and the hotel offers free shuttle bus service to and from town several times a day. Next to the hotel there is a metro (train) station and a bus stop. The pool area is very good, and there is a jacuzzi and a sauna in the changing room. I didn't try the fitness room but it looked good to me. The room I stayed in was wonderful, large and comfortable. There are two excellent restaurants, the ShaTin 18 serving fantastic Chinese cuisine, and the cafe serving the most amazing buffets as well as à la carte and afternoon tea.

The only down side is that WiFi is not complimentary, and if you are not staying at the hotel but just visiting the restaurant for example there is no WiFi at all. That is very peculiar as the location next to the Chinese University should make it a perfect place for teachers and researchers to go for brunch etc.

Room Tip: The sea view rooms are terrific and try to get one as high up as possible.
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  • Stayed May 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Herrsching, Deutschland
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 15, 2012

A new and modern hotel situated a taxi ride away from the hustle and bustle of Kowloon and Hong Kong Island but an excellent all round place to stay. Spacious and comfortable rooms with also a large bathroom, large flat screen TV and well designed amenities. The breakfast is just everything you could wish for a choice of, European, English breakfast, Asian food or healthy fruit choices. Very good value for money...less expensive than being down town and more peaceful surroundings. Outside pool and outside BBQ when the weather permits. Fitness center and choice of restaurants. Good choice if you are on a business trip, located near he Science Park, or wish to explore Hong Kong. One small point...WiFi costs extra...out of date!

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Campinas, SP
Top Contributor
67 reviews 67 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 14, 2012

Not so practical for downtown Hong Kong, but there is a metro station across the road, and you can stay in a Hyatt for a very reasonable price. The hotel offers limo transportation from the airport, but taking a cab is convenient and much less expensive. The room is trendy, large with excellent amenities and design. The gym is very well equipped and offers a view over the bay, great if you like jogging and are badly jetlagged.
Breakfast was fantastic, with a very nice taste of cantonese and western food.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdithCheng, General Manager at Hyatt Regency Hong Kong Sha Tin, responded to this review, November 15, 2012
Dear lrt61,

We are thrilled by your comments and delighted to hear that you enjoyed our rooms, restaurants, and facilities. Next time be sure to try our signature Sha Tin Apple Pie at Patisserie, which is my personal favorite. We hope to see you again soon!

Best regards,

Robert Hamer
General Manager
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Geneva, Switzerland
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 8, 2012

Very high quality hotel, excellent service. Location is right next to the Chinese University of Hong Kong, but a good half an hour, when roads are quiet, from Hong Kong proper. Only minor gripe with the hotel was the lack of a quiet bar (the bar had loud muzak). The hotel's own transportation was limited, but taxis are cheap enough (and always plentiful) so it was no problem. The (bay view) room was of excellent quality, the view fantastic. Food in the evening was good, though I did not have a big meal. Breakfast was good, but not the best in terms of choice of Chinese items.

Room Tip: The bay view is stunning. Can't comment on the mountain view.
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  • Stayed November 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EdithCheng, General Manager at Hyatt Regency Hong Kong Sha Tin, responded to this review, November 15, 2012
Dear Crozati01,

Thanks for taking time to write about your stay. We are delighted that you had a relaxing time at our hotel. Thanks for bringing to our attention your comment about our bar and breakfast. Hope you will visit us again!

Best regards,

Robert Hamer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Port Macquarie, Australia
Top Contributor
59 reviews 59 reviews
32 hotel reviews
Reviews in 27 cities Reviews in 27 cities
68 helpful votes 68 helpful votes
4 of 5 stars Reviewed November 7, 2012

We've stayed at the Hyatt Regency Hong Kong Sha Tin around six times now over the past three years and find it constantly good especially with the attractive rates often available mid-week. The hotel is located very close to the MTR train station at the University stop which is around 20 minutes to the centre of Hong Kong. After a hectic day out touring around it's a nice change to get back to the relative quiet of the area. Excellent facilities including a great pool.

Room Tip: Ask for an upgrade and I find they often oblige.
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  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
West Byfleet, United Kingdom
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed November 5, 2012

The room designs of this hotel are extraordinary. Tiny wardrobe and drawer space, yet huge room sizes: fine for overnight male guests but not for long stay guests or women: the kitchen area has a microwave and lots of cupboards but no sink. The food is very mediocre in the restaurant and often cold in the evening with long waiting times, if you do not want buffet. There are no other restaurants in the vicinity of the hotel. Lifts are dark and gloomy and it is very difficult to see your floor number. The swimming pool and gym are good, but this hotel is a long way from the bright lights of Tsim Sha Sui. The trains are extremely crowded whichever direction you are going unless you use the First Class.

Room Tip: Rooms overlooking Tolo Harbour have better amenities than those on the train track side.
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  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Hong Kong Sha Tin

Address: No.18 Chak Cheung Street, Sha Tin, New Territories, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#18 Spa Hotel in Hong Kong
#36 Family Hotel in Hong Kong
#37 Business Hotel in Hong Kong
#38 Romantic Hotel in Hong Kong
#39 Luxury Hotel in Hong Kong
#46 Best Value Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hyatt Regency Hong Kong Sha Tin 4.5*
Number of rooms: 559
Official Description (provided by the hotel):
As the latest urban oasis in Hong Kong, Hyatt Regency Hong Kong, Sha Tin features 559 guestrooms and suites, including 132 well-furnished suites specially designed for long stay accommodation. Exciting dining options include Sha tin 18 Chinese restaurant, all-day-dining Cafe, Pool Bar, Tin Tin Bar and Patisserie. Recreational facilities include the luxurious Melo Spa, outdoor heated swimming pool and whirlpool, fitness centre with sauna and steam, tennis court, bike rental and Camp Hyatt for children. ... more   less 
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Also Known As:
Hyatt Regency Hong Kong Sha Tin Hotel Hong Kong
Hong Kong Hyatt Regency

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