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“Bad rooms. Worse Staff.” 2 of 5 stars
Review of Butterfly on Prat

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Butterfly on Prat
3.5 of 5 Hotel   |   No.21 Prat Avenue, Tsim Sha Tsui, Hong Kong, China (Tsim Sha Tsui)   |  
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Ranked #59 of 691 Hotels in Hong Kong
Certificate of Excellence 2014
Singapore
Top Contributor
51 reviews 51 reviews
38 hotel reviews
Reviews in 33 cities Reviews in 33 cities
71 helpful votes 71 helpful votes
“Bad rooms. Worse Staff.”
2 of 5 stars Reviewed November 12, 2009

If there is one hotel I will never go back to it is Butterfly on Prat. I had initially (on reading reviews on this site) booked the hotel for three nights; later on a friend's recommendation and also from hotel reviews I booked " The Mira" on TST; and thank heavens for that. We still booked this hotel for one night between our trip to Macau and our stay at Disney.
The hotel staff tells you its a less than 5 mins walk from the MTR but be ready for at least a 10 min walk through a not so good lane. The hotel rooms are SMALL we just had 2 cabin bags and there was hardly enough space to fit those in. The room was freezing cold, though there is a temperature control it didnt seem to work, the room was equally freezing at 30deg as it was at 18 deg celcius. On requesting the staff for another room the only solution they could come up with was to turn off the aircon.. on telling them it would be suffocating they sent us blankets... Can some one explain to them people dont sleep in the room always ( or maybe thats the kind of clientele this hotel gets). Finally they gave us heaters to heat the room which made matters worse.

Lets talk about the rooms... the bath room has a transparent door... but that does not serve any purpose apart from your roommate getting a clear view of you answering nature calls. It is not in the line of sight of the television which is the primary purpose for having transparent bathroom walls. The bathroom was dirty had hair and grout everywhere. The towels were dirty. The curtains were torn and had stains. The room looked into the building in front so you had to keep the curtains shut at all times.

There are some good points on this hotel though... it is in a bylane of TST so lots of eating and shopping options around. It has a small microwave in the room which definately helps people who have dietary restrictions. I did not have the inclination to try any of its other facilities and checked out at 9AM.

BoP is like an very expensive student's boarding. I would suggest if you are spening over HK$900 per night ( thats what I paid); pay HK$100 more and get a better hotel... TST has pleanty of choices.

  • Stayed November 2009, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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1,461 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
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English first
Singapore, Singapore
Senior Contributor
26 reviews 26 reviews
25 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
2 of 5 stars Reviewed November 9, 2009

I arrived an hour earlier and although checking in was relatively easy for me, it was not so for another guest who seemed to have arrived much earlier but was still struggling to get his room. The staff at the lobby was sometimes friendly, sometimes not. I overheard some negative comments made about the other guests by the staff in Cantonese at the lobby; this was totally not professional.

Room was small, the smallest room I’ve ever stayed in Hong Kong, but still fairly alright if you are staying only for one or two nights alone or with a partner. Previous reviews are correct; the transparent and un-lockable toilet door can be quiet a problem. I find the toilet sink a little too shallow, water keeps spilling out of the sink, making a mess on the counter which I really didn’t quite like.

During my stay many of the common hotel room amenities were missing, I have to called housekeeping for my bedroom slippers, toothbrush, etc; this was not a good experience when you came back into the room late in the night to find missing amenities. The walls were paper thin; I can constantly hear the opening and closing of doors as well as the TV shows my neighbors were watching, not a pleasant experience when you’re trying to get some sleep. The bed was not really bad, but neither was it fantastic.

Location wise, the hotel is a walk-able distance from the MTR, with many eateries around the corner. There are many other good hotels around the area, so unless you have a special discount perhaps you may want to consider another hotel.

  • Stayed October 2009, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
singapore
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 4, 2009

Mavellous location to all of the shopping in the area and easy access to MTR to travel around and also within minutes to the Star Ferry to get over Hong Kong Island like Macau. Great price for great location. jus rite outside of hotel are the few teahouse(including a 24hr teahouse with nice foods.- just right beside hotel) . Room is clean and nice, big enough to lay your luggage on the floor for packing. Towels change everyday with nicely clean up in the room and have Microwave in the room for last min hunger with instant warming up of food from 7 eleven store.Guess they have done something to the clear windows from bathroom after some neg reviews previously which currently allow some privacy if you are travelling with friends. The hotel lobby is equiped with computers for your use that are at no cost, very friendly staffs. Everyone are so friendly, even the cleaner who clean the room. they greeted us with smiles which makes your day.

  • Stayed November 2009, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
5 of 5 stars Reviewed November 4, 2009

I stayed in a 15th floor room at Butterfly on Prat for 4 nights late October 2009. This boutique style hotel is located on Prat Avenue which is a fairly busy street in Kowloon with numerous shops, restaurants and pubs nearby. The room was a good size for one or two people and was very well appointed and clean. The room had a plasma TV with satellite channels, bar fridge and safe. The bed and pillows were ultra comfortable which is important to me when I travel. The bathroom was fresh, large and beautifully decorated. The view out the window wasn’t great but not an issue for me. The hotel itself was quiet during the night however there was a bit of noise from the street (even up on the 15th floor) during the night however as a light sleeper I used earplugs which worked well. The Star Ferry is only a 10 minute walk from the hotel and the fantastic shops of Nathan Road only a 2 or 3 minute walk. The staff at the hotel were very friendly and helpful. If you like Japanese food there is a nice restaurant outside the front of the hotel serving good quality Japanese food. I would definitely stay at Butterfly on Prat again and would recommend it to couples of all ages and solo people travelling for pleasure or business.

  • Stayed October 2009, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Glendale, California
Top Contributor
239 reviews 239 reviews
111 hotel reviews
Reviews in 95 cities Reviews in 95 cities
254 helpful votes 254 helpful votes
3 of 5 stars Reviewed October 30, 2009

This is a nice budget boutique hotel in a hip kowloon location with lots of restaurants and clubs close by. Rooms are clean but very simple and not great amenities...NO electrical outlet in the bathroom so no hair drier! The shower and bathroom sink provide no privacy since they have windows directly into the bedroom area. OK for a single traveler but no privacy for multiple guests. The bed and pillows were definitely not the quality level I am used to in other HK hotels, such as Marco Polo and Royal Garden and Langham (all naturally more expensive). If the price is similar I would select the Panorama Hotel around the corner. I was on the 13th floor and heard alot of street noise, but not too loud, and no noise could be heard from the next rooms.

  • Stayed October 2009, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
san diego
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 30, 2009

Rooms are very well appointed, comfortable and amazingly quiet. Shower is particularly nice with plenty of hot water and large shower heads. Flat screen TV with DVD player.
Staff is very courteous and helpful. Our room came with breakfast which is handled by the Japanese restaurant in the same building. The breakfast was complete including eggs cooked to order a choice of breakfast meat and potatoes. If the breakfast isn't to your liking, there's a coffee shop right across the street with a variety of breakfast combination plates. A Deli France is also across the street. The hotel is well located within a short walking distance of many major tourist destinations. I'd stay there again and recommend it highly.

Stayed October 2009, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sowerby Bridge, United Kingdom
Top Contributor
81 reviews 81 reviews
56 hotel reviews
Reviews in 47 cities Reviews in 47 cities
116 helpful votes 116 helpful votes
3 of 5 stars Reviewed October 29, 2009

We stayed for 4 nights here and have to say first that the rooms are gorgeous. large, spacious, free fruit in the mornings etc. Very nice.

We had a number of problems including cigarette smoke coming in from the air con. They asked us if we wanted to move room which we agreed to, but the room they moved us to was half the size of the first room. We kicked up a fuss in the end because they wouldn't accept why we weren't happy paying the same rate for a half size room. After 30mins of angry conversations, suddently a room similar to our first room came available. We were furious - felt like we'd been tried to be ripped off, how much would it have taken them to move us to that room in the first place? when we'd paid for a larger room?

That issue aside the hotel after that were very helpful with our questions and queries, and even brought earplugs to our room for the noise and didn't charge us.

free wifi in the room is also good and computers downstiars if you dnt have a laptop.

The location was very very busy and very noisy at night. earplugs helped but i'd recommend staying elsewhere location-wise if you odn't like the husstle and busstle, travel into it when you want to go, don't stay in it.

all in all, very nice room, mix of staff service but I think they generally did their best to help with the issues that arose.

  • Stayed October 2009, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Butterfly on Prat

Address: No.21 Prat Avenue, Tsim Sha Tsui, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Tsim Sha Tsui
Amenities:
Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
#46 Romantic Hotel in Hong Kong
#55 Family Hotel in Hong Kong
#59 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Butterfly on Prat 3.5*
Number of rooms: 158
Official Description (provided by the hotel):
Situated in the heart of pulsating Tsim Sha Tsui, Butterfly on Prat is the ideal launch pad to indulge in the best shopping, museums and panorama Hong Kong has to offer. Step outside of the hip and chic comforts of the hotel and loose yourself in the mega shopping maze of Harbour City. Go catch up with arts, culture and past of the ex-colony, wine and dine Michelin-grade gourmets and drink in the uninterrupted views of some of the world's finest skylines. Whatever you do in this part of town, you simply wish you'd have more eyes, ears, taste buds and time. And once your heady day is over, return to the stylish relief of our 158 rooms, where branded amenities and device-friendly docking stations mix with free Wi-Fi and strong pops of colours to craft enhanced inspirations for both work and play. Guests will even get the treat of a free smartphone, offering unlimited local calls and 3G data, Wi-Fi tethering, a city guide as well as all sorts of interesting info and features. Families with children are well taken care of too, with thoughtful amenities and ample space to fit comfortably a family of four. Whenever help is needed, our 24-hour front desk is on stand-by. Need travel advice? Try our 'Local Ambassadors'! How well connected are we? - 4-minute walk to the Tsim Sha Tsui MTR subway station. - 10-minute taxi ride to the Airport Express Kowloon Station for direct train connection to Hong Kong International Airport. ... more   less 
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Also Known As:
Butterfly On Prat Hotel Hong Kong
Butterfly On Prat Hong Kong

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