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“3.5 stars” 3 of 5 stars
Review of Dorsett Mongkok Hong Kong

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Dorsett Mongkok Hong Kong
4.0 of 5 Hotel   |   No.88 Tai Kok Tsui Road, Kowloon, Hong Kong, China (Formerly Cosmo Hotel MongKok) (Tai Kok Tsui)   |  
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1 Disney / Ocean Park Tkt
Ranked #60 of 691 Hotels in Hong Kong
Certificate of Excellence 2014
San Francisco, California
Top Contributor
56 reviews 56 reviews
53 hotel reviews
Reviews in 36 cities Reviews in 36 cities
73 helpful votes 73 helpful votes
“3.5 stars”
3 of 5 stars Reviewed July 24, 2011

The Cosmo Hotel in Mongkok was very clean and modern. Each room offered a clean and modern design. The breakfast at their restaurant was ok. The fitness room had some machines. However, the benefits advertised on their website was not given to us during our stay.
There were many positives such as the friendly service from the housekeeping staff with their daily good mornings as I walked through the hall. The rooms were clean and comfortable but I was unhappy with the front desk mostly. When I checked their website in June, the website advertised things about having an executive lounge included with rooms above the Executive and free internet for one computer. The room I booked was the Studio Air. Their Studio Air page, at the time, was the exact same thing as the Suite Air! However... knowing that the Studio Air was obvious between the Executive, which does not exist anymore, and Suite Air... I was sure that those were included. After checking in... I was not given anything. Even the still advertised free use of a notebook and iPad was not given to us when we asked. Even though the Executive Lounge was not included... we were able to see how horrible it was with the door left ajar. There wasn't anything inside at all and no working staff was to be found.
Other than those things... the Cosmo Hotel is still a decent hotel. My stay was enjoyable but I don't believe that the things mentioned will be a problem anymore. Their free shuttle was good too. Apparently the IT department decided to change their website with the right information after our stay.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, July 26, 2011
Thanks for your positive comments on our cleanliness and modern design. Our website has recently undergone a complete facelift giving viewers a refreshing and dynamic look filled with most up-to-date hotel information and best hotel deals to offer. Exclusive to official website bookers, all bookings will enjoy free Internet access in-room and other room deals such as early bird saver and discounts for consecutive stay.
The Executive Lounge has unfortunately stopped service during your stay and we apologize for the inconvenience that has caused. For free rental of notebook and iPad, they are available for Room CosMorganic and above but advanced reservation is required and subject to availability. For guest convenience, free WiFi is available in hotel restaurant on 2/F for costless Internet surfing. For the case of door ajar, it is an extremely rare case and we will pay more attention to this matter.
Hotel provides free shuttle service to nearby shopping and business landmarks including Mongkok (Langham Place Mall/Mong Kok subway station), Tsim Sha Tsui (Canton Road, Harbour City, China Hong Kong Ferry Pier) and West Kowloon (Elements, International Commerce Centre, Airport Express Line Kowloon Station). We hope you enjoy browsing our new website and we hope to be of service to you soon!
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1,996 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (476)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Bengaluru (Bangalore), India
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed July 23, 2011

I stayed in this hotel checking the reviews but it was a complete dissapointment rooms exteremely tiny bath room tinyto add to my problems i had ordered for a drink as it was my anniversary which turned into a disaster.
My mistake the drink fell on the carpet,next day i was informed that i had to meet the manager in lobby he informed that i should pay the entire money gor the carpet HKD 2000 which was rediculos else he will call the cops and he had money as security deposit.
Then afer 2 hrs of arguing he said i have to pay 50% and the rest will be paid by them its only cheating tourist as we do not have a choice i do not want any travellers to face similar problems as i did pls avoid there are plent better at similiar price in Mongkok

Room Tip: extremely tiny
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  • Stayed May 2011, traveled with family
    • 2 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, July 27, 2011
Thank you for your review. Our 285 rooms are sectored into 6 categories featuring room size up to 42 sq.m. For Room Family Quad, Studio Air and Suite Air they are equipped with more spacious bathroom and Suite Air also comes with a bathtub apart from a shower stand. We hope our different room categories will meet the needs for different travel purpose.
Regarding the carpet stains, we regret to say that in this special case, we would have to ask for cleaning fee as the stain is not easily removed on carpet and we have to employ special cleaners to do the cleaning. We understand that it was an accident by your child and as a matter of fact, we have already waived 60% of the cost as courtesy, and you agreed to pay HKD800 at last. As for calling the cops, I trust that it’s only misunderstanding/miscommunication between your good self and our staff. We hope to be of service to you again!
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Singapore, Singapore
Senior Contributor
31 reviews 31 reviews
13 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed July 21, 2011

We had a great stay in Cosmo for 5 nights, we stayed at the 19th floor.
At first, we are given twin room, but the staff was willing to help us change to a double room the next day when there is empty room.
Twin room is a bit cramp with very little walking place. The rooms are clean with good view overseeing the mountains.
Staffs are helpful and always with a smile.
There is shuttle bus service going to langham place at mongkok, china hk city/ ferry terminal at tsim sha tsiu (going to macau route), kowloon station which leads to the airport.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 20, 2011

The stay at Cosmo mongkok was comfortable. Friendly staff and great location!
Since the hotel is the city center rooms are small but clean (not much of a view though...many tall building close to it). Though the MTR station is not close, the hotel has a shuttle bus which runs through out the day on an hourly basis.
Tip: Make sure you are early for the shuttle during peak hours since there tends to be quite a crowd waiting for it. We opted for the taxis...since they are affordable in HK.
Taxis are available right outside the hotel.

Room Tip: small but clean
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  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, July 21, 2011
Thank you for your good comments on our comfort, friendly staff and great location! Cosmo Hotel Mongkok features 6 room types ranging from 18 to 42 square meters, with some of them enjoying the mountain view and also partial seaview. Hotel provides free shuttle service to Mongkok subway station within a 5-min ride, while the service also covers other landmarks e.g. Langham Place Mall (Mongkok), Elements, International Commerce Center, Airport Express Line Kowloon station (West Kowloon) and Canton Road, Harbor City, China Hong Kong City (Tsim Sha Tsui). During busy hours in the morning, shuttle will service more frequently in order to accommodate the demand. Taxi and other public transportation is also very easy around the hotel area while our Concierge team is more than delighted to flag down a taxi for guest. We hope to be of service to you again soon!
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Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed July 15, 2011

Everyone at Cosmo Mongkok was very helpful in assisting us enjoy our stay in Hong Kong. They booked all our daily trips and we were collected from the hotel and driven back to the hotel after each day trip. We were close to the 'Ladies Market' and enjoyed walking there with the help of a map. The courtesy bus drops off and picks up at several spots around Kowloon and goes every hour all day and evening. On the day we checked out the bus dropped us at the Kowloon station where we caughtr the express train to the airport. We had left a parcel behind and the staff packed it carefully and posted it to Australia. The rooms are cleaned daily and quiet. We had a very happy stay. Bernie O'Connor and Teresa Jones

  • Stayed June 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, July 27, 2011
Thank you Mr O’Connor and Ms Jones for your positive review! We hope you had a safe and comfortable journey back to the sunny down under! We are very happy to hear that you enjoyed your trip with us very much and are pleased with our hotel service e.g. shuttle bus, sightseeing tour arrangement, etc. It’s good to know you loved our rooms too. We truly hope to be of service to you again soon! G’day!
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1 review
4 of 5 stars Reviewed July 12, 2011

The service is great... Staffs are friendly and helpful.. Keep up the good work.. Free shuttle bus to the nearby Langham place, TST & Kowloon station @ every hr.. Room Rate is acceptable and room size is big enough for 2 pax.. Bad points are the toilet is semi-transparent and the toilet door cannot be fully closed.. Will be better if can provide with free wifi in room or @ lobby.. Overall a happy stay..

  • Stayed July 2011
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, July 13, 2011
Thank you very much for you positive comments and we will surely keep up our good work! Our hotel provides free shuttle service to and from several shopping, sightseeing and business landmarks around town including Langham Place Mall in Mongkok, Elements/International Commerce Center/Sky 100 in West Kowloon and China Hong Kong City/Harbour City/Canton Road in Tsim Sha Tsui. Shuttle bus will service more frequently in the morning before 8:00 am in order to accommodate higher demands of passengers.

The semi-transparent glass of the washroom is a character of design and the sliding door hopes to give more flexibility for guests to move around the washroom. Though Internet is chargeable in guest rooms, free WiFi is available throughout hotel public area and restaurant for guest’s convenience.

We hope to be of service to you again and we’ll see you in Mongkok soon!
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1 review
4 of 5 stars Reviewed June 29, 2011

Staff are very friendly and it is location near Olympic mtr. Room are quite small but is very clean. The number of seat near the front desk should increase. Two sofa seat is really not enough during the peak hours, like checking in/out.

  • Stayed June 2011
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CosmoHotelMongkok, General Manager at Dorsett Mongkok Hong Kong, responded to this review, July 8, 2011
Thank you for leaving us your words. Cosmo Hotel Mongkok is only a 4-min walk to nearby Olympic subway station. Our room sizes up to 42 square meters offering spaciousness for a clean and comfortable stay. We have taken your suggestion of adding extra seats near the front desk, next time when you stay with us, you will find more seats awaiting you.
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Additional Information about Dorsett Mongkok Hong Kong

Address: No.88 Tai Kok Tsui Road, Kowloon, Hong Kong, China (Formerly Cosmo Hotel MongKok)
Location: China > Hong Kong Region > Hong Kong > Tai Kok Tsui
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#6 Best Value Hotel in Hong Kong
#42 Family Hotel in Hong Kong
#51 Romantic Hotel in Hong Kong
#51 Luxury Hotel in Hong Kong
#89 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $
Hotel Class:4 star — Dorsett Mongkok Hong Kong 4*
Number of rooms: 285
Official Description (provided by the hotel):
Book this hotel online to enjoy free in-room 100Mbps WiFi and a 24-Hour Full Stay (for hotel official site booking only)! This Mongkok boutique hotel is 100% smoke-free, where Ladies Market and Temple Street night market are just within 10-15 minutes away for a local shopping experience. Free daily shuttle to Mongkok, Tsim Sha Tsui and West Kowloon is also available. The fitness studio is open 24 hours. Dorsett Mongkok is an EarthCheck bronze benchmarked hotel. ... more   less 
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Dorsett Mongkok Hong Kong

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