The Cosmo Hotel in Mongkok was very clean and modern. Each room offered a clean and modern design. The breakfast at their restaurant was ok. The fitness room had some machines. However, the benefits advertised on their website was not given to us during our stay.
There were many positives such as the friendly service from the housekeeping staff with their daily good mornings as I walked through the hall. The rooms were clean and comfortable but I was unhappy with the front desk mostly. When I checked their website in June, the website advertised things about having an executive lounge included with rooms above the Executive and free internet for one computer. The room I booked was the Studio Air. Their Studio Air page, at the time, was the exact same thing as the Suite Air! However... knowing that the Studio Air was obvious between the Executive, which does not exist anymore, and Suite Air... I was sure that those were included. After checking in... I was not given anything. Even the still advertised free use of a notebook and iPad was not given to us when we asked. Even though the Executive Lounge was not included... we were able to see how horrible it was with the door left ajar. There wasn't anything inside at all and no working staff was to be found.
Other than those things... the Cosmo Hotel is still a decent hotel. My stay was enjoyable but I don't believe that the things mentioned will be a problem anymore. Their free shuttle was good too. Apparently the IT department decided to change their website with the right information after our stay.
- Official Description (provided by the hotel):
- Book this hotel online to enjoy free in-room 100Mbps WiFi and a 24-Hour Full Stay (for hotel official site booking only)! This Mongkok boutique hotel is 100% smoke-free, where Ladies Market and Temple Street night market are just within 10-15 minutes away for a local shopping experience. Free daily shuttle to Mongkok, Tsim Sha Tsui and West Kowloon is also available. The fitness studio is open 24 hours. Dorsett Mongkok is an EarthCheck bronze benchmarked hotel. ... more less
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- Also Known As:
- Dorsett Mongkok Hong Kong