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“Not worth the price” 4 of 5 stars
Review of Hyatt Regency Hong Kong, Tsim Sha Tsui

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Hyatt Regency Hong Kong, Tsim Sha Tsui
4.5 of 5 Hotel   |   No.18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong, China (Tsim Sha Tsui)   |  
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Ranked #31 of 691 Hotels in Hong Kong
Certificate of Excellence 2014
Singapore, Singapore
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 16 cities Reviews in 16 cities
26 helpful votes 26 helpful votes
“Not worth the price”
4 of 5 stars Reviewed June 24, 2013 via mobile

After a long search for a reasonably new hotel with nice rooms, we settled for the Hyatt Regency at Tsim Sha Tsui.
I had expected a grand lobby but was quite disappointed when I entered.
Next was the room. After paying close to S$400 a night I was really expecting a bigger room. But I was certainly wrong. I have stayed in other Hong Kong hotels that charge less but came with bigger rooms.
I think the bathroom was the saving grace.
Location wise one cannot complain as it is just next to one of the exits. From here one can also walk to the East Tsim Sha Tsui station.
So I guess my search will continue for a hotel with nice rooms and good location.

  • Stayed June 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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1,180 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (224)
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Newton Abbot, United Kingdom
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed June 21, 2013

The rooms were big, by Hong kong standard, comfortable and clean. Although the front desk staff were very busy, they always had a smile when approached and were very efficient. No one is made to wait for long. The K11 mall right beside it was a big plus factor. You don't need to go far to shop...

  • Stayed May 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XavierPech, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this review, June 24, 2013
Thank you for taking the time to share your recent experience. It is a pleasure to learn of your satisfaction with the location, overall hotel service and facilities. We were delighted to receive such recognition. We look forward to welcoming you back soon. Best regards, Xavier Pech - General Manager.
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Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 14 cities Reviews in 14 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed June 19, 2013

First of all, I would like to say a big thank you to a guy named Andrew at the Front Desk who was really nice, helpful and upgraded our room upon check-in. We really enjoyed our stay in this hotel from the impeccable cleaning service, services in general, the really strong rain shower / shower head, perfect AC temperature, really nice and big-sized king bed, big and comfortable bathroom. Also, the location is a big big plus. You just go down to K11 Mall for restaurants, supermarket and for MTR you just go to B3 and you are at Tsim Sha Tsui Station and I found that this station is perfect for our trip because all the connecting stations are the places that we wanted to go and we didn't need to change trains.
It is nearly perfect if it is not because of the wifi connection. It is really hard and slow to connect, which I would not expect from a country like HongKong. One reviewer said he was on business trip and the wifi is so crucial, I can imagine it is quite painful. When I was there, I didn't really need the wifi that much as I was on a holiday, however, sometimes I need to do a quick browsing and the wifi kept on disconnecting or just really slow to load.
I would definitely stay in this hotel again if I am on a holiday. Just a suggestion for the hotel to improve their wifi services in the hotel room and it will be perfect!

Room Tip: Higher floor rooms are quite nice and spacious.
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  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Top Contributor
102 reviews 102 reviews
31 hotel reviews
Reviews in 39 cities Reviews in 39 cities
70 helpful votes 70 helpful votes
5 of 5 stars Reviewed June 16, 2013

Excellent location, right beside the mall with mtr station. Great room and love the walk in shower, view of the city as I was on the 17th floor. Minor inconvenience with the two lifts though. Lift from ground floor to reception and then another lift to the rooms. Excellent stay

Stayed May 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XavierPech, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this review, June 18, 2013
Thank you for taking the time to share your recent experience. We appreciate your feedback on the elevator access, this is restricted due to hotel design. It is a pleasure to learn of your satisfaction with the location and overall hotel facilities. We were delighted to receive such recognition. We look forward to welcoming you back soon. Best regards, Xavier Pech - General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
23 reviews 23 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed June 15, 2013

Nice Hotel, professional staff, great food - the concierge desk was quite stiff - I had a carton of some fine food stuff, they had packed it for me, but did not help me carry this to the front desk located a few floors below (via elevator), seemed strange...Other than this, no complaints.

Room Tip: Try and get a high floor for a better view
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  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Top Contributor
55 reviews 55 reviews
23 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed June 15, 2013

Stayed on the grand club level. This hotel has none of the grand-ness of most hotels. Service was pretty good but a few more smiles would go a long way. Convenient location and in the heart of the action.

  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed June 11, 2013

The first impression...when checking in they told me the room with king size bed I booked (and confirmed) is not available. So I had to upgrade to harbor front view with extra charge to not start my vacation with disappointment (other hotel provide free upgrades in this case).
They also charged my credit card later (after arriving home) for internet usage (which was provided for free usually). Apparently I was using the wrong button when connecting. Ok...why not just drop the charge and have another happy customer?

To also mention some good things here, the rooms size was nice for Hong Kong standard so was the view. Location is convenient even I would prefer to stay on HK island next time.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Hong Kong, Tsim Sha Tsui

Address: No.18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Family Hotel in Hong Kong
#23 Business Hotel in Hong Kong
#28 Romantic Hotel in Hong Kong
#28 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Hyatt Regency Hong Kong, Tsim Sha Tsui 4.5*
Number of rooms: 381
Official Description (provided by the hotel):
Situated in the heart of Tsim Sha Tsui business and tourist district with direct access to the MTR subway stations, Hyatt Regency Hong Kong, Tsim Sha Tsui offers 381 guestrooms and suites, state-of-the-art meeting and banquet facilities including a pillarless ballroom accommodating up to 400 persons and 5 meeting rooms with various sizes, authentic cuisines with 3 restaurants and a bar, as well as a well equipped fitness centre. ... more   less 
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Also Known As:
Hyatt Regency Hong Kong Tsim Sha Tsui Hotel Hong Kong

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