I stay at this hotel twice per year while on business (about 20 days per year on average), and have always received superb service while staying here. Most of our business is conducted either within walking distance or on the MTR (Tsim Sha Tsui station is directly beneath the hotel/K11 centre), so the convenience can't be beat.
The staff at this hotel are always professional and have always striven to meet any requests I may have (like emptying the mini-bar) quickly, efficiently and pleasantly. I'm somewhat puzzled by some comments here about the staff being somewhat reserved. That's not reflective of the Hyatt...that's just how people in HK are in general. If you want that fuzzy, warm happy-go-lucky atmosphere, go to the Phillipines or Thailand.
It's true that getting into the hotel either from the MTR or street-level can be a tad confusing at first, but that is a function of how the building was constructed. Personally, I like having a mall beneath the hotel (especially since there's a grocery store there), and you can't beat the access to the MTR.
The rooms are excellent: well-appointed, always spotless and the beds are fantastic (one of the reasons I try to only stay at Hyatt's worldwide whenever I can). Getting a harbour view room on the higher floors (18-22) yield a fantastic view. Personally, I think the HK skyline is the best in the world. The Regency Club is very nice, with friendly staff and great service, plus a fantastic view of Victoria Harbour.
I haven't been to Hugo's or the Chinese Restaurant. The Cafe/Buffet has plentiful offerings, but the price isn't cheap. I'm not a huge breakfast eater, but the cost of the buffet almost compels you to overeat in order to get your money's worth. When I stay at the hotel during my summer buying trip, I usually go to Jason's Marketplace in the K11 to buy cereal etc, so I can save my company some $$.
All in all, I always enjoy staying at this Hyatt. I've stayed there 7 times thus far, and look forward to coming back in August.
Ask for a harbour-view room, if available.
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thank you for taking the time to share your recent experience. We appreciate your feedback on access to the hotel, this is restricted due to the building design and configuration. It is a pleasure to learn of your satisfaction with our location, overall hotel service and facilities. We were delighted to receive such recognition. Thank you for your continued support and we look forward to welcoming you back in August. Best regards, Xavier Pech - General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.