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“Beautiful hotel” 5 of 5 stars
Review of Hyatt Regency Hong Kong, Tsim Sha Tsui

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Hyatt Regency Hong Kong, Tsim Sha Tsui
4.5 of 5 Hotel   |   No.18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong, China (Tsim Sha Tsui)   |  
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Ranked #29 of 694 Hotels in Hong Kong
Certificate of Excellence
Newport Beach, California
Level Contributor
139 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
“Beautiful hotel”
5 of 5 stars Reviewed March 21, 2013

One of the coolest hotels I have ever stayed at. It was a really fun trip and I enjoyed the hotel a lot. It was also in a really good locations. Views are great, love the pool, and loved the shopping in the hotel and surrounding areas. We had a great experience here.

  • Stayed July 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XavierPech, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this review, March 25, 2013
Thank you for taking the time to share your recent experience. It is a pleasure to learn of your satisfaction with the hotel location and overall facilities. We were delighted to receive such recognition. We look forward to welcoming you back soon. Best regards, Xavier Pech - General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,279 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (240)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Australia
Level Contributor
128 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed March 20, 2013

I stayed for 8 nights in this hotel, 4 of those with a friend. We stayed on the 22nd floor and paid extra for a harbour view room which did not disappoint. The view was spectacular, and worth the extra.
The location is fantastic, after a long day of walking around, it sat above the Tsim Sha Tsui MTR station, so was a quick trip back. It also sits on top of the K11 mall, which had a Jasons grocery store within. That was handy as they sold prepared food, wine and normal grocery items. The sushi was nice!
We paid for the Regency Club access, and the club itself had fantastic views. Well worth it. The service was attentive and generous. The night time cocktail hour wasn't as good as some of the offerings as other hotels in the area, but was still adequate.
We had a problem with the bed for the first two nights, but the staff were quick to remedy it and report back to make sure there was no further issues.
Rooms are spacious and well appointed.
Another reviewer mentioned the lobby was less than impressive, which I agree with, however, I don't make a habit of sleeping/eating/drinking in the lobby, so I didn't really care what it looked like!

Room Tip: Harbour view is worth the extra - it's a great view.
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  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
155 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
4 of 5 stars Reviewed March 15, 2013

This hotel is located right on the subway line in Tsim Sha Tsui and is very convenient to get around using public transportation. It is certainly not in the same class as the Grand Hyatt in Hong Kong, but the price is much cheaper. This hotel is offers good service with fantastic views of the harbour.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Toowoomba, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed March 14, 2013

great room good service very clean and well looked after staff are very nice enjoyable time while staying close to shop great view had a wonderful time will stay again rooms are always so clean . Very safe hotel to stay in as the card were easy to use the restaurant were very good love food and service

Room Tip: nice comfortable room
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  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XavierPech, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this review, March 19, 2013
Thank you for taking the time to share your recent experience. It is a great pleasure to receive your kind compliments to our location, food and services especially the cleanliness of guestroom. We are happy to receive such recognition. We look forward to welcoming you back soon. Best regards, Xavier Pech - General Manager.
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Singapore, Singapore
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 stars Reviewed March 13, 2013

This is a great base for exploring Hong Kong. We stayed for a long weekend with our 4 year old son in a king room facing the harbor. The room was much larger than I was expecting and the bathroom was quite large with really nice amenities. We had a roll away bed but there was still plenty of room. The staff was very helpful, breakfast was very nice. Bonus is the location...convenient mall right next door (with Marketplace and drugstores) and nearly on top of the MTR station. We only needed a taxi to and from the airport and otherwise was able to walk to take MTR all over Hong Kong. I would absolutely stay again if we make it back to Hong Kong.

Stayed February 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XavierPech, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this review, March 14, 2013
Thank you for taking the time to share your recent experience. It is a pleasure to read your positive comments concerning the location, overall hotel service, food and facilities. We were delighted to receive such recognition. We look forward to welcoming you back soon. Best regards, Xavier Pech - General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangkok, Thailand
Level Contributor
162 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
4 of 5 stars Reviewed March 11, 2013

I stay at this Hotel a lot. The location is excellent, its on top of the very nice and compact K11 Art Mall, which is itself right above the MTR concourse, its close to the Star Ferry, its very close to but not on Nathan Road - so when you leave the property you are not immediately hounded by the ghastly and so annoying touts as one is on Nathan Road itself - the rooms are OK, reasonable size and comfortable. F&B is good. The Hotel is not cheap, no Hotels in Hong Kong are, but the pricing is competitive with other Hotels in the area. The free shuttle bus to and from the HK Airport Express is an added bonus. Pleasant and efficient staff. The Hotel attracts a mix of business and tourists.

Room Tip: 'Harbor view' rooms are more expensive but not really worth it unless you are on a high floo...
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  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 stars Reviewed March 8, 2013 via mobile

I spent a week at the Hyatt Regency TST on a business trip. The hotel is conveniently situated adjacent to the Tsim Sha Tsui MTR station making transportation around Hong Kong a snap. The hotel also sits above a mall (and not JUST a mall, but an "art mall") with lots of eating options.

The hotel itself is tasteful and understated, with lots of dark wood and art pieces. My room had a very comfortable bed. An in-room safe is provided along with a flat-screen TV. The thermostat changed the room temperature quickly according to my command. The bathroom featured a shower with both a hand-held shower head and a fixed rainshower head. It also had a tub with its own handheld shower. The room was faultlessly clean.

What really stood out for me was the extraordinary level of service here. The staff obviously takes service seriously and you can't go in or out without several greetings and offers of assistance. The housekeeping staff was prompt and efficient (showing up late in the afternoon after I left my Do Not Disturb light on all day by accident). The garage attendant summoned my cab and loaded my bags without being asked. I never had to wait to have a question answered by the desk staff. Everyone wants to make your stay as pleasant and convenient as possible.

Quibbles: $30 per person seemed a little steep for the breakfast buffet. The wi-fi is free, but you have to log on again every two hours.

I really have nothing negative to say about this hotel. They do everything right.

Stayed February 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
XavierPech, General Manager at Hyatt Regency Hong Kong, Tsim Sha Tsui, responded to this review, March 11, 2013
Thank you for taking the time to share your recent experience. It is a pleasure to learn of your satisfaction with the location, overall hotel service and facilities. We were delighted to receive such recognition. We look forward to welcoming you back soon. Best regards, Xavier Pech - General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hyatt Regency Hong Kong, Tsim Sha Tsui

Address: No.18 Hanoi Road, Tsim Sha Tsui, Kowloon, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Tsim Sha Tsui
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#20 Family Hotel in Hong Kong
#21 Business Hotel in Hong Kong
#22 Romantic Hotel in Hong Kong
#26 Luxury Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hyatt Regency Hong Kong, Tsim Sha Tsui 4.5*
Number of rooms: 381
Official Description (provided by the hotel):
Situated in the heart of Tsim Sha Tsui business and tourist district with direct access to the MTR subway stations, Hyatt Regency Hong Kong, Tsim Sha Tsui offers 381 guestrooms and suites, state-of-the-art meeting and banquet facilities including a pillarless ballroom accommodating up to 400 persons and 5 meeting rooms with various sizes, authentic cuisines with 3 restaurants and a bar, as well as a well equipped fitness centre. ... more   less 
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Also Known As:
Hyatt Regency Hong Kong Tsim Sha Tsui Hotel Hong Kong

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