The employees at Hyatt Regency are eager to help, efficient, and most spoke fairly good English. So credit goes to great training and keeping them motivated I guess.
If you get to the hotel by taxi, limo, mini-bus, it goes into the bright welcome area in the basement. If you walk to the hotel on foot, for some reason like your cabbie didn't know exactly where to let you alight or you stayed the day before at a nearby hotel, you may not have the easiest time looking for the entrance. Maybe it's just me. I thought The Masterpiece nearby was the Hyatt entrance. The street is busy-looking, with signs everywhere.
But that minor irk would soon be erased when one encounters Hyatt's warm personable service. The lobby is above the street level--take the lift up. I did wish they had a welcome drink for a tired guest that came in on foot. Anyway, Casey at the front desk was efficient and helpful and I think the check-in was done in about 10mins.
The room was spacious, clean and nice; well, it's Hyatt. If it wasn't clean, odor free and all that when you walk in, that would be news. My floor was very quiet. Everything I needed was there in the room. More than sufficient towels for two guests. Two robes, four pillows (two soft and fluffy, two firmer). Spacious shower, big enough for two as well. :-) Two shower heads: one on a flexible hose, one overhead rainshower.
Unlike some other hotels, this Hyatt keeps cups and glasses, coffee and tea bags all out of sight, neatly in the cabinets under the TV. The small safe was easy to use, but big enough only for small cameras and computers. The bed-side clock was a Seiko with a readable face like cockpit instruments. If you open a sliding door, you can watch TV from the bathroom and toilet, or reach over from the bed area for something on the bathroom countertop without having to walk there. Ample hangers for coats, pants, ladies blouses or dresses. You can even open a small door from inside the bathroom area to reach for something in the wardrobe. I thought that was neat.
Whenever I get down to the basement to catch a shuttle or a cab, the guys there were attentive and very fast to help. While I was waiting for a shuttle bus, someone arrived in a taxi. One of the employees walked toward the taxi, presumably to greet the guest. He then sprinted back to the waiting area, dashed behind a desk, retrieved something and sprinted back out toward the person that just arrived. I thought Wow, impressive. A Mercedes parked nearby unlocked remotely, and the "guest" grabbed a jacket from inside, then walked toward what appeared to be a private lift. He must have been the hotel GM. I doubt anyone would sprint that fast for a normal guest like me but the service is still good and fast.
Back to shuttles. They have free Airport Express shuttles to take you to Kowloon Station if you are going to the airport or you can check your bags in for a flight later that day. If you are going to ICC tower, there have two free shuttle trips there--8am and 830. Sadly, no return shuttles from ICC to Hyatt.
If you need the MTR, it's just minutes walk away.
Now, the areas I didn't like.
--As I unpacked, I realized something I wished they had--an iron and ironing board for clothes that sometimes get badly wrinkled during journeys.
--I like having a coffee soon after getting up. Made a cup one morning, but Boncafe packet wasn't replaced by housekeeping. Next morning, I opened the cabinet, yikes, only the decaff was left. Sigh, had to wait until later.
--Having to pay for internet access. Irony there.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.