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“OK Transit Hotel” 3 of 5 stars
Review of The Cityview Hong Kong

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The Cityview Hong Kong
3.5 of 5 Hotel   |   No.23 Waterloo Road, Kowloon, Hong Kong, China (Yau Ma Tei)   |  
Hotel amenities
Ranked #111 of 691 Hotels in Hong Kong
Hawera
Top Contributor
67 reviews 67 reviews
6 hotel reviews
Reviews in 19 cities Reviews in 19 cities
23 helpful votes 23 helpful votes
“OK Transit Hotel”
3 of 5 stars Reviewed August 7, 2014

Just arrived after a long haul flight at 11pm, our pre booked double superior room was 'unavailable'...was given a twin room, not acceptable and apparently the hotel was booked out. Then a double room suddenly became available...the tiniest most weirdly shaped corner room imaginable. There was no room for two suitcases...were jumping over them for our two day stay. Service was lack lustre, the wait for taxis terrible. The location was good, next to the more gritty end of the tourist track, within walking distance of all of the interesting street markets. There were plenty of authentic eateries all within a small walking distance. We were glad to leave the hotel and dreaded coming back on the return journey. We emailed in advance to re confirm our room booking and asked about a room upgrade to a larger room. This was obliged with a $50nz upgrade fee.....was soooo worth it. Was a little more comfortable on the way home with the slightly bigger space. Would personally not stay here again.

Room Tip: Basic rooms are too small for two travellers' with a suitcase each - upgrade to a bigger room an...
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  • Stayed July 2014, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this review, August 10, 2014
Thank you for your reviews and the less desirable experience you described causes us deep concern. Please accept our sincere apologies for any inconvenience and disappointment that have caused you and rest assured that appropriate training will be conducted to our staff.
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1,232 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (166)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
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  • Any
English first
Glasgow, United Kingdom
Senior Reviewer
8 reviews 8 reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed August 6, 2014

We primarily chose Cityview as we were travelling to Hong Kong on a budget, and this hotel seemed to offer good value for money. It is situated in Kowloon, with easy access to the MTR (Metro/Subway) - the nearest one, which we used frequently was Yau Ma Tei, which gives easy access directly across to Hong Kong; or if you prefer, you can take the MTR to Tsim Sha Tsui and then you have the option of getting the Star Ferry (which is very cheap) across the Harbour. The hotel is in a lively part of Kowloon and has a handy 7 Eleven convenience store across the road, just on the corner. Mong Kok is just along the road, with a great busy shopping street and plenty of cafes and places to eat/drink. Good shopping mall just along the road as well. All in all, plenty of local amenities and places to go to keep you occupied all day and night! The room itself was quiety, clean, with facilities to make hot drinks, air-con and a good shower. My only criticism would be the bed, which though very clean and fresh, I found to be quite hard. Nevertheless, I always enjoyed coming back to my room after a hot, humid day of exploring all Hong Kong has to offer! Overall, we enjoyed our stay at the Cityview; we would certainly stay again, if we are lucky enough to one day return to Hong Kong, and we would recommend this hotel, with confidence, to anyone.

Room Tip: Try to get one of the newly refurbished, modern rooms.
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  • Stayed September 2013, traveled as a couple
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this review, August 10, 2014
Your reviews mean a lots to us, thank you.
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Singapore, Singapore
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 6, 2014

Stayed at The Cityview Hong Kong from Jul 16 to Jul 19. Hotel is very near MTR which made it so convenient for us to get around. Front desk staffs very also helpful, and I was also very impressed with one of the staffs(sad to say I had forgotten his name) who had made it a point to ensure that I had a pleasant stay with The Cityview Hong Kong. Oh, I also had my room upgraded from a Deluxe room to an Executive room :)

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Location
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this review, August 10, 2014
Thank you for your kind reviews and looking forward to welcoming you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
S'pore
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 6, 2014

Was back for 2nd visit to this hotel in Jul'14. Put us into a room on Level 16, tiny room and bad plumbing. Feedback to the Assistant Manager, she was kind to offer a room change the next day, and to our surprise she also upgraded us to a bigger room at no extra charge. Nice!
The level of customer service seem to have dropped somewhat, compared to my trip last Aug'13.
Hope they brush up on this aspect.
A very environmental friendly hotel. I like!
Good location for branching out to night markets, street eats.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this review, August 15, 2014
Pleased to have you with us again, however, the less desirable experience you described casues us deep concern. Kindly rest assured that appropriate training will be conducted to ensure all employees are totally customer-focus.
Thank you again and hope we will have a chance to welcoming you again very soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed August 5, 2014

MTR is just opposite the hotel. Easy accessible to airport by airport shuttle bus and easily reach shopping malls. Many famous eateries and shophouses around the hotel. My all-time favourite hotel. Famous hang heong Lao po bing opposite hotel.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this review, August 5, 2014
Thank you for your kind reviews and look forward to be at your service again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 2, 2014

The location is good and easily accessible from airport express and transfer to shuttle bus which drops you in front of the hotel. However, my room's carpet wasn't very clean as I could see some unused paper with hair tucked to the chair. There were stains on the carpet too. Room wifi was good.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this review, August 3, 2014
Your valuable comments concerning the dirty carpet has been carefully noted by our Executive Housekeeper.
Please accept our sincere apologies and your comments will be addressed immediately.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
54 reviews 54 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed August 1, 2014

This is a wonderful hotel in a great location. Rooms are a reasonable size and very bright and clean. All staff speak English and very helpful. They sent much time giving me directions on taking the Metro and how to get to various attractions. I highly recommend this hotel to all!

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this review, August 5, 2014
Great to learn that you have an enjoyable stay with us and look forward to welcoming you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Cityview Hong Kong

Address: No.23 Waterloo Road, Kowloon, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Yau Ma Tei
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#72 Family Hotel in Hong Kong
#94 Romantic Hotel in Hong Kong
#97 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Cityview Hong Kong 3.5*
Number of rooms: 422
Official Description (provided by the hotel):
Book direct enjoy free breakfast. Ideally situated in downtown Kowloon adjacent to the bustling Nathan Road, The Cityview is right at the heart of the territory's transport hub to all destinations. It's a 45-minute drive from the Hong Kong International Airport and just a minute walk away from the Yau Ma Tei MTR station with a host of popular chain stores and great dining outlets nearby for you to enjoy. Also, just 10 minutes away on foot are some of the most famous tourist and commercial attractions like the Ladies' Market, Jade Market, Temple Street Night Market and many others, making The Cityview the ideal destination for both business and leisure travellers. The Cityview does many things to help protect the environment. We conserve energy and water, reduce waste, and operate in a sustainable manner. Recently, the environmental performance of The Cityview has been recognised by EarthCheck; the travel and tourism industry's leading environmental management, benchmarking and certification company. Based on the benchmarking assessment report from EarthCheck, in addition to having a Sustainability Policy in place, the indicators on Energy Consumption, Greenhouse Gas Emissions, Portable Water Consumption and Waste Sent to Landfill of the property are at or above the best practice level, which is an achievement to be highly commended. ... more   less 
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Also Known As:
The Cityview Hong Kong Hotel Hong Kong
Cityview Hotel Hong Kong
Cityview Hong Kong

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