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“Good location” 4 of 5 stars
Review of The Cityview Hong Kong

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The Cityview Hong Kong
3.5 of 5 Hotel   |   No.23 Waterloo Road, Kowloon, Hong Kong, China (Yau Ma Tei)   |  
Hotel amenities
Ranked #111 of 691 Hotels in Hong Kong
Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
“Good location”
4 of 5 stars Reviewed August 5, 2014

MTR is just opposite the hotel. Easy accessible to airport by airport shuttle bus and easily reach shopping malls. Many famous eateries and shophouses around the hotel. My all-time favourite hotel. Famous hang heong Lao po bing opposite hotel.

  • Stayed November 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this review, August 5, 2014
Thank you for your kind reviews and look forward to be at your service again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,230 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (165)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Singapore
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed August 2, 2014

The location is good and easily accessible from airport express and transfer to shuttle bus which drops you in front of the hotel. However, my room's carpet wasn't very clean as I could see some unused paper with hair tucked to the chair. There were stains on the carpet too. Room wifi was good.

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this review, August 3, 2014
Your valuable comments concerning the dirty carpet has been carefully noted by our Executive Housekeeper.
Please accept our sincere apologies and your comments will be addressed immediately.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Top Contributor
54 reviews 54 reviews
16 hotel reviews
Reviews in 14 cities Reviews in 14 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed August 1, 2014

This is a wonderful hotel in a great location. Rooms are a reasonable size and very bright and clean. All staff speak English and very helpful. They sent much time giving me directions on taking the Metro and how to get to various attractions. I highly recommend this hotel to all!

  • Stayed July 2014, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this review, August 5, 2014
Great to learn that you have an enjoyable stay with us and look forward to welcoming you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 31, 2014

Went there for my stay in HK and was given a complimentary upgrade from superior room (Standard room) to the executive room! The services at the front desk was fairly average, however the services provided by their supervisor, Louisa Hung, is great! Left my items at the disneyland hotel and she helped us to arrange for picked up at a more convenient MTR station. Thumbs up! The area is also very near to the Yau Ma Tei MTR (Exit D) which is around 5 minutes walk and there are cafes that are opened until late night if you want some supper. Overall great experience! If you are coming to this hotel, you will need to take bus A21 over. If your flight is after midnight, you will need to take N21 at the same place where you alight.

  • Stayed July 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this review, August 3, 2014
Thank you for your kind reviews and particularly value of our hotel great location. Your kind comments regarding Louisa Hung has been passed on to her.
Thank you once again and look forward to be at your service again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed July 31, 2014

Stayed at this hotel a friend last weekend. Rooms are very clean and the hotel is located 2 minutes away from Yau Ma Tei station, exit A2, which made it very convenient for us to get from the airport and to the city areas for shopping.

Staff are extremely friendly and speak English. It helps to download the free TripAdvisor app on Hong Kong if you need to use the map function which works without Internet connection. Most locals may not be fluent in English but they would help in any way they can.

The hotel is also within walking distance to the main central area called Nathan Road. There you can find tons of places for good food, late night suppers and if you are looking to buy back famous Hong Kong goodies, look for this stall called Kee Wah bakery…it’s just right across the road.
If you are looking to savour the famous Bo Lo Bun, look for this old café called Mido Café. It’s about 20 minutes walking distance from the hotel…use the TripAdivsor app…it will guide you there! The café was set up in the 1950’s, it’s architecture is really cool…complete with low ceilings and that old school charm. Try the French Toast and Iced Hong Kong milk tea.

Food in Hong Kong is really cheap and good. Head down to any Jason’s supermarket and look for their in house bakery called Urban Bakery and try their Bo Lo Croissant with French Butter – you won’t regret it!

If you are in need of toiletries or cosmetics look for this shop called Bonjour…they are known for really cheap items.

  • Stayed July 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this review, August 3, 2014
Thank you for your kind reviews and great to learn that you have an enjoyable stay here in The Cityview.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed July 29, 2014

Cityview is very near to the MTR - Yau Ma Tei MTR which makes commuting by train very convenient. Just across the road of the side entrance of the hotel is a small local restaurant that sells nice HK style congee which is not to be missed. A local customer helped my husband and I with the ordering as we can't speak Cantonese. According to him, the congee is one of the best in HK.

Back to review on the hotel, lobby is very spacious and clean. The hotel staff were very friendly and helpful. Thankfully, we were given a free upgrade to a bigger room. The room was big considering HK hotel room standard.

However, the bed is very hard and the pillows are too soft. Throughout the 3 nights stay, my husband and I had neck ache and shoulders ache. If the bed and pillows were more comfortable, I am very sure I will come back again. Also, the water pressure was also quite low. We called the front desk to ask for help twice as there was no difference to the pressure after the first call. After the second call, the basin tap water pressure improved but not the shower head.

Overall, thumbs up for the hotel staff service, cleanliness and location but I will think twice coming back as the bed is too hard and pillow too soft for my comfort.

  • Stayed July 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this review, July 31, 2014
Your concerns regarding the hard bed and soft pillows has been carefully noted. Thank you for your time and we look forward to serving you very soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 29, 2014

City view is situated at a very convenient location. Just next to Yau Ma Tei MTR station and that is the only good thing I have to say about the hotel. The service is so so but the rooms are really dirty! I checked in to their superior room and was disgusted by the size and the cleanliness of the room. There was no space for luggage and the basin is pathetically small. When you wash your face, you will get water on the toilet bowl. The carpet is very dirty. By looking at it, one will noticed stains and carpet felt really dirty under one's feet. The room is totally not sound proof and you can hear every noise on the corridor and if other guests are loud enough, you can even hear them in their room. I upgraded to deluxe room on the second night and it was bigger but carpet still dirty and there were stains on walls and the doors were really dirty!
A horrible stay and will not go back there again!

Stayed July 2014
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheCityview, Front Office Manager at The Cityview Hong Kong, responded to this review, July 31, 2014
Thank you for taking the time out to write your reviews, informing us the unpleasant experience you have encountered during your stay with us at The Cityview. The less desirable experience you described in your reviews causes us deep concern. Please accept our sincere apologies for any inconvenience and disappointment that have caused you.
Your valuable comments concerning the dirty carpet and stains on walls and doors has been carefully noted by our Executive Housekeeper. Kindly rest assured that your comments will be immediately addressed.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Cityview Hong Kong

Address: No.23 Waterloo Road, Kowloon, Hong Kong, China
Location: China > Hong Kong Region > Hong Kong > Yau Ma Tei
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#71 Family Hotel in Hong Kong
#94 Romantic Hotel in Hong Kong
#97 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — The Cityview Hong Kong 3.5*
Number of rooms: 422
Official Description (provided by the hotel):
Book direct enjoy free breakfast. Ideally situated in downtown Kowloon adjacent to the bustling Nathan Road, The Cityview is right at the heart of the territory's transport hub to all destinations. It's a 45-minute drive from the Hong Kong International Airport and just a minute walk away from the Yau Ma Tei MTR station with a host of popular chain stores and great dining outlets nearby for you to enjoy. Also, just 10 minutes away on foot are some of the most famous tourist and commercial attractions like the Ladies' Market, Jade Market, Temple Street Night Market and many others, making The Cityview the ideal destination for both business and leisure travellers. The Cityview does many things to help protect the environment. We conserve energy and water, reduce waste, and operate in a sustainable manner. Recently, the environmental performance of The Cityview has been recognised by EarthCheck; the travel and tourism industry's leading environmental management, benchmarking and certification company. Based on the benchmarking assessment report from EarthCheck, in addition to having a Sustainability Policy in place, the indicators on Energy Consumption, Greenhouse Gas Emissions, Portable Water Consumption and Waste Sent to Landfill of the property are at or above the best practice level, which is an achievement to be highly commended. ... more   less 
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Also Known As:
The Cityview Hong Kong Hotel Hong Kong
Cityview Hotel Hong Kong
Cityview Hong Kong

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