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“The "feel" is great...” 4 of 5 stars
Review of Ovolo Noho - 286 Queen's Road Central

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Ovolo Noho - 286 Queen's Road Central
4.0 of 5 Hotel   |   No.286 Queen's Road, Central | Sheung Wan, Hong Kong, China (Sheung Wan)   |  
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Hotel amenities
Special Offer
www.ovolohotels.com deal!
Ranked #20 of 691 Hotels in Hong Kong
Certificate of Excellence 2014
Hong Kong, China
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 12 cities Reviews in 12 cities
20 helpful votes 20 helpful votes
“The "feel" is great...”
4 of 5 stars Reviewed March 16, 2011

For the price I paid, it was ok. The rooms are big (I took a 1 Bedroom, apparently all the studios were booked when I asked). The front-desk staff were nice.

Don't expect free breakfast because this isn't a hotel, but expect a very clean room each day. This is an important thing after walking around that area!

I like that they give a "welcome tray", after flying the fruit provided is quite nice. What they need more of is fruit, not chocolate.

Jackie (I think that's her name) was quite nice, she had a few hints on where to go around the hotel. The only problem is taxis, they really need something to let taxis know that they are there. Suggest a taxi card or give the guests a proper map!

  • Stayed December 2010, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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591 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (120)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
7 helpful votes 7 helpful votes
1 of 5 stars Reviewed March 8, 2011

Having moved to Hong Kong, we stayed at Ovolo for nearly 3 months while looking for a permanent apartment. The accomodation is fine but an incident that occured on our final day completely changed the way we feel about Ovolo and its so-called management.
During our move to our new place, we left several small bags in our Ovolo apartment, and planned to collect them the following day, which was our final day. Unfortunately I was very ill the next day, and my husband was busy looking after me as well as dealing with tradesmen in our new apartment, so we did not get back to Ovolo until a day later. We were informed by Ovolo management that our remaining bags had been thrown out! Apparently the maid had thought the small, sturdy bags were 'rubbish. This we found very hard to believe, given the contents of the bags, which included four new shirts, blouses, pyjamas, jeans, small pieces of jewellery, trinkets, various documents, boots, photos, coin purse full of money etc.
While we acknowledge that we should have tried to collect the bags earlier, what reputable hotel would throw out a long-term residents' items after just one day? It is our belief that most good hotels have a storage area for lost and forgotten items, and attempt to contact their guests to come and collect them.
Apparently Ovolo does not follow this procedure. While management apologised for their mistake, they offered no recompense, nor indicated that the maid responsible had been closely questioned about the incident.
We are deeply disappointed by the lack of care, honesty and professionalism shown by staff at Ovolo, and we would never recommend anyone to stay there.

  • Stayed November 2010
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
OvoloHK, Guest Relations Manager at Ovolo Noho - 286 Queen's Road Central, responded to this review, March 15, 2011
We take all comments seriously and in consideration in our efforts to ensure all guests obtain an excellent stay with ovolo. We wish to convey our deepest and most profound apologies for such an unfortunate incident. This was an isolated case that does not reflect on the high quality standards in ovolo's hospitality practice.

In order to ensure all guest stay satisfaction, with our continuous improvement we have extended our training program to increase more focus on guest satisfaction to ensure all staff understand our ovolo standard of excellence. We continue monitor and upgrade quality guest stay to ensure they experience the very best of HK.
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Additional Information about Ovolo Noho - 286 Queen's Road Central

Address: No.286 Queen's Road, Central | Sheung Wan, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Sheung Wan
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Wheelchair access
Hotel Style:
#18 Romantic Hotel in Hong Kong
#19 Family Hotel in Hong Kong
#19 Luxury Hotel in Hong Kong
#26 Business Hotel in Hong Kong
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Ovolo Noho - 286 Queen's Road Central 4*
Number of rooms: 60
Official Description (provided by the hotel):
Ovolo Noho provides style and comfort for bleisure travellers with the city’s finest international restaurants, shopping malls and transport links all close by. Features include free Wi-Fi, free minibar and Apple TV in bright cosy rooms with a Japanese design twists. The facilities at Ovolo Noho are a 24-hour travel gym and a spacious designer lounge with free breakfast and happy hour drinks that serves as great meeting and relaxation area. ... more   less 
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Also Known As:
Ovolo Hotels And Serviced Apartments 286 Queens Road Hk Hotel Hong Kong
Ovolo Noho - 286 Queen's Road Central Hong Kong

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