There are great and beautiful hotels all over Hong Kong. For me, it's the staff that truly creates a stand-out and how that staff responds to special circumstances. For me it was, once again, leaving an item in my room and not realizing it until I arrived at the airport. I confess, it's happened more than once. This time the realization happened as I was waiting for my flight in the Hong Kong airport with no chance of going back to the hotel. I called and spoke with the person who picked up the phone. She listened, said she would check on it and call me back. Much to my surprise because I've gotten to this stage before with no response from a hotel, Yan (I believe) called me back within 10 minutes, said they had the item and would send me an email to confirm the shipping address.
It was not until I arrived back in the USA the next day that I was able to see her email and respond to confirm the address. The next morning, I have an email from Rosita, Style Coordinator (Housekeeping in W language) telling me that the item was shipped Fedex and providing the tracking number. Not only did they do what they said they would do but followed- up! This is the hallmark of world class people working for a world class company.
I experienced this level of enthusiasm, service and commitment from every employee that I encountered during my short, one night visit. Oh yes, the hotel facilities are ultra modern, clean, comfortable and very conveniently located. Prior to arrival I received an email recognizing my SPG gold status and informing me that they had upgraded my room. This in itself is almost unheard of in the Starwood system.
I highly recommend the W not just because of its physical attributes but because of the people who will go out of their way to make your visit special. Big thank-you again to Yan and Rosita for above and beyond service after the fact. Oh yeah, the breakfast buffet is one of the absolute best ever.
- Official Description (provided by the hotel):
- W Hong Kong is innovatively designed with 393 deluxe rooms and suites, cutting edge business facilities and function space, superior recreation facilities, award winning bliss spa and high-profile “W happenings”, all of which make it the traveler’s top choice. With the opening of Sing Yin Cantonese Dining, the reputation of W Hong Kong is further cemented with the surely avant-garde offering to the Chinese art of gastronomy in Hong Kong. Together with the launch of WOOBAR, the place to see and be seen, get ready for a nonstop entertainment spree in the vibrant and energetic setting of WOOBAR. ... more less
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- Also Known As:
- w Hong Kong Hotel Hong Kong
- w Hotels Hong Kong
- w Hotel Hong Kong