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“The best people!” 5 of 5 stars
Review of W Hong Kong

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W Hong Kong
5.0 of 5 Hotel   |   No.1 Austin Road West, Kowloon Station, Hong Kong, China (West Kowloon)   |  
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Ranked #8 of 695 Hotels in Hong Kong
Boulder, CO
Level Contributor
64 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“The best people!”
5 of 5 stars Reviewed June 21, 2013

There are great and beautiful hotels all over Hong Kong. For me, it's the staff that truly creates a stand-out and how that staff responds to special circumstances. For me it was, once again, leaving an item in my room and not realizing it until I arrived at the airport. I confess, it's happened more than once. This time the realization happened as I was waiting for my flight in the Hong Kong airport with no chance of going back to the hotel. I called and spoke with the person who picked up the phone. She listened, said she would check on it and call me back. Much to my surprise because I've gotten to this stage before with no response from a hotel, Yan (I believe) called me back within 10 minutes, said they had the item and would send me an email to confirm the shipping address.

It was not until I arrived back in the USA the next day that I was able to see her email and respond to confirm the address. The next morning, I have an email from Rosita, Style Coordinator (Housekeeping in W language) telling me that the item was shipped Fedex and providing the tracking number. Not only did they do what they said they would do but followed- up! This is the hallmark of world class people working for a world class company.

I experienced this level of enthusiasm, service and commitment from every employee that I encountered during my short, one night visit. Oh yes, the hotel facilities are ultra modern, clean, comfortable and very conveniently located. Prior to arrival I received an email recognizing my SPG gold status and informing me that they had upgraded my room. This in itself is almost unheard of in the Starwood system.

I highly recommend the W not just because of its physical attributes but because of the people who will go out of their way to make your visit special. Big thank-you again to Yan and Rosita for above and beyond service after the fact. Oh yeah, the breakfast buffet is one of the absolute best ever.

  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHildebrand, General Manager at W Hong Kong, responded to this review, July 2, 2013
Hello Mutt99 and thank you for such a wonderful review. It is a huge pleasure to know that we created this experience for you and a great encouragement to our team to know that their efforts are recognized and appreciated. We would like to thank you again for staying at W Hong Kong and we hope to see you again soon! Best wishes, Peter Hildebrand, General Manager.
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2,302 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (452)
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English first
Moscow, Russia
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed June 20, 2013

Just finished a night stay with W hotel Hong Kong and I have to say I was impressed. I have stayed in many city hotels and this is definitely on the top of my list. Staffs are friendly, helpful and always around. Hotel is modernly designed and the room has everything you need to ensure a good stay. Especially love the roof-top pool with great view on the habour. Next time when I am back in Hong Kong, this is the hotel to stay with!

Room Tip: All rooms are big enough.
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  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHildebrand, General Manager at W Hong Kong, responded to this review, June 24, 2013
Hello Brianluxury, Terrific to know you had such a wonderful stay at W Hong Kong. We definitely look forward to seeing you again. Best wishes, Peter Hildebrand, General Manager
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Shenzhen, China
Level Contributor
5 reviews
5 of 5 stars Reviewed June 19, 2013

I stayed in W Hong Kong at least 15 times, maybe 20. It is always my first choice in Hong Kong. Honestly speaking, if someone will ask me how hotel should look like, I'll take him (or her) to W. I can say a lot of good things about this hotel - good location; nice, clean rooms; everything you need is available and conveniently placed; excellent service; all amenities you may need, all - in perfect condition; amazing view from the swimming pool early in the morning, etc. etc. In fact I am trying to add something negative to this review to make it look less like advertisement, but I can't find anything. Dear W, please keep doing what you're doing and I will always be sure which hotel to choose when I go to Hong Kong. Thank you very much.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHildebrand, General Manager at W Hong Kong, responded to this review, June 24, 2013
Hello Mvital, thank you so much for your review and support. It’s always been our goal to provide all guests a WOW experience, and we’re so glad that we succeeded it delivering you one! We will continue to strive to deliver this kind of experience to our guests. Best wishes, Peter Hildebrand, General Manager
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Taipei, Taiwan
1 review
5 of 5 stars Reviewed June 18, 2013

Stayed in the hotel from 14th to 16th of June. Was pleased with the overall experience. The staff were pleasant, helpful and very responsive to our needs.

One particular incident which really separates W Hotel from the rest of the hotels i've stayed in was their Whenever, Wherever service.

Stephanie ( Whenever Wherever Staff) answered my last minute plea to purchase some cookies from Janet's Cookie place during 2pm on a Saturday. It was almost an impossible mission to accomplish. Stephanie called almost every outlet in Hongkong and arranged for a staff to queue over hours and finally gotten the cookies for us. (Cookies were meant for our friend's wedding thus we were really grateful). We were very sorry for putting them in such a tight spot as we didnt realise the degree of popularity Janet's cookies is in Hongkong.

Conclusion is that they were obliging, they never refused/turn down our request, they followed up promptly to ensure we know exactly what was going on and ensured that we've got what we want.

W Hotel Hongkong certainly provided me the best hotel experience ever. Kudos to them

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHildebrand, General Manager at W Hong Kong, responded to this review, June 24, 2013
Hello Akyang, thank you for your great review. We’re delighted to know how our team were helpful and attentive to your every need. Your compliments have been passed to Stephanie and the Whatever/Whenever team, which I am sure will encourage them even further. Best wishes, Peter Hildebrand, General Manager
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Toulouse, France
Level Contributor
82 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 stars Reviewed June 17, 2013

I love this brand and try them all over the place. this one so far remains my favorite, with a fabulous Wet area, and suites which are really Wow ! Without any doubt a hotel to try while over in hong kong. only downside the location which beside being right next to a mall, is far away from the rest of HK

  • Stayed July 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHildebrand, General Manager at W Hong Kong, responded to this review, June 24, 2013
Hello Wannabecanadian21, thank you so much for your wonderful comment. We’re honored to be your favorite among our sister hotels. I was sorry you found our location limiting, but hope our team introduced our regular shuttle service to TsimShaTsui during your stay. Thank you once again for your review and we hope to see you again soon! Best wishes, Peter Hildebrand, General manager
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Kowloon, null, Hong Kong
Level Contributor
33 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 stars Reviewed June 13, 2013

Greta Hotel with very nice design. Great view to,the harbor and skyline. Comfortable beds and a very good restaurants. many locals come here to have dinner at the buffet. The lobby is fun to stay with its high ceilings. If u like a style Hotel this site best choice in HK. The pool on the top level is spectacular. Not the deepest but great for a splash time at day or night.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHildebrand, General Manager at W Hong Kong, responded to this review, June 24, 2013
Hello MWorldwide, thank you for your review.. We’ll pass your compliments to the respective departments. Thanks again. Best wishes, Peter Hildebrand, General Manager
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New York City, New York
Level Contributor
22 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed June 11, 2013

My second stay at the W Hong Kong, this time the pool was up and running (previously under renovation) and it is amazing. Service is top notch, room service is super fast and food is delicious and healthy, exceptionally well prepared and presented. Again, glorious bed and the best breakfast ever. Keep us WOW-ing, W!!!

  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHildebrand, General Manager at W Hong Kong, responded to this review, June 24, 2013
Hello nadia m and thank you for your review on TripAdvisor. It is always a delight to know of any guest who discovers us and then choses to return for our services and facilities. We wish to see you again soon. Best wishes, Peter Hildebrand, General Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about W Hong Kong

Address: No.1 Austin Road West, Kowloon Station, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > West Kowloon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Hong Kong
#6 Business Hotel in Hong Kong
#8 Luxury Hotel in Hong Kong
#10 Family Hotel in Hong Kong
#14 Romantic Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — W Hong Kong 5*
Number of rooms: 393
Official Description (provided by the hotel):
W Hong Kong is innovatively designed with 393 deluxe rooms and suites, cutting edge business facilities and function space, superior recreation facilities, award winning bliss spa and high-profile “W happenings”, all of which make it the traveler’s top choice. With the opening of Sing Yin Cantonese Dining, the reputation of W Hong Kong is further cemented with the surely avant-garde offering to the Chinese art of gastronomy in Hong Kong. Together with the launch of WOOBAR, the place to see and be seen, get ready for a nonstop entertainment spree in the vibrant and energetic setting of WOOBAR. ... more   less 
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Also Known As:
w Hong Kong Hotel Hong Kong
w Hotels Hong Kong
w Hotel Hong Kong

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