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“FANTASTIC !!!” 5 of 5 stars
Review of W Hong Kong

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W Hong Kong
5.0 of 5 Hotel   |   No.1 Austin Road West, Kowloon Station, Hong Kong, China (West Kowloon)   |  
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Ranked #15 of 581 hotels in Hong Kong
Kendari, Indonesia
Senior Contributor
37 reviews 37 reviews
32 hotel reviews
Reviews in 12 cities Reviews in 12 cities
103 helpful votes 103 helpful votes
“FANTASTIC !!!”
5 of 5 stars Reviewed April 17, 2013

WO WO WO WO
stayed here during chinese new year 2013 ... amazing location , fantastic view , and connected with one of the best shopping mall in hong kong .

the lobby is very unique , very nice staff .. and the room was WOW !!! and the best thing of this hotel for me is THE POOL !!! AMAZING !!!!

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHildebrand, General Manager at W Hong Kong, responded to this review, April 29, 2013
Hello Ruffiole and thank you for your review on TripAdvisor. It is great to hear that your W Hong Kong stay was a WOW experience for you! Best wishes, Peter Hildebrand, General Manager.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (273)
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Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 17, 2013

We dropped by HK after our 2012 Christmas/New Year holiday for 3 nights at W Hotel. It was chosen for the familiarity and convenience by my other half. Although I was doubtful as to how special this stay would be - it's only a hotel after all ... I really was happily surprised at what a great experience we had.

Checking in and out was painless, the staff friendly although there was a bit of a wait both times. The room was comfortable: good bed, many pillows, block out curtains, no noise issues (big plus as I'm a fairly light sleeper), and had no issues with servicing.

It was convenient to try out Ritz Carltons' Cafe 103 (which turned into a disappointment), and especially convenient to check in to our flight home as W Hotel is within Elements. We also enjoyed a great meal at Sing Yin, the restaurant down stairs which they use for room service (didn't see the discount card we could have used until after).

What tipped the scale and impressed me was the amenities provided by the hotel. Although it was too cold to swim, we went upstairs to check out the pool and gym area - very nice. One of the staff saw me sneaking around and gave me a private tour of the change/shower rooms - what service!

The only possible issues I could have would be the distance of the room to elevator (it was a bit like a maze), and the need to take 2 elevators to leave/return to the hotel room.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHildebrand, General Manager at W Hong Kong, responded to this review, April 29, 2013
Hello Sxylai and thank you for your review on TripAdvisor. We are pleased to receive the feedback relating to your stay at W Hong Kong during Christmas and New Year period. Delighted to know you were pleasantly surprised with the hotel and we hope to have you back again soon. Best wishes, Peter Hildebrand, General Manager.
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Saipan, United States
Contributor
18 reviews 18 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed April 16, 2013

I am living in a serviced apartment which allows access to the "W" Hong Kong rooftop pool (76th floor). The pools (swimming and spa) are both infinity pools and the edges seem to drop off the edge of the building. The hot pool faces the ICC and the western end of Victoria Harbour and even at night it is a stunning view.
The pool staff is always attentive and accommodating. They serve food and drinks as well. The food is ok but not great, but the view more than makes up for that.

  • Stayed April 2013, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHildebrand, General Manager at W Hong Kong, responded to this review, April 29, 2013
Hello Wolf M and thank you for taking time to write a review for us. I am glad you enjoyed the use of WET our 76/F outdoor pool but apologize that you felt the food served there was not as good as you might have expected. We are working to improve this and I do hope you notice the changes over time. Best wishes, Peter Hildebrand, General Manager.
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Athens, Gree
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 15, 2013

W's design is a love hate thing. I love it. If you prefer "old" hotels.....go somewhere else! :-)

I usually book into hotels located on the island so when I ended-up in Kowloon I started feeling uncomfortable. Luckily, it was one of those good mistakes cause the "Elements" shopping mall located right below the hotel provides you with everything from coffee shops to movie theaters; from (very!) expensive european brands to supermaket, etc.

If you worry about being away from the island, you are only a mtr stop away....

It's also great for running fans as you can either run in Kowloon or just take the mtr to the island and tackle the Peak.

The Gym is really really terrible so bring some running shoes!!

Room Tip: If you are into having a nice view from your room, you should ensure to ask for it when you book cau...
See more room tips
  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHildebrand, General Manager at W Hong Kong, responded to this review, April 21, 2013
Hello Xo s and thanks for your review on TripAdvisor. We are certainly glad you took the plunge and braved the Kowloon side this trip. I am pleased and proud that you did not regret your choice! Regarding the gym, I would greatly appreciate any specific feedback as to why it did not meet your expectations. Please let me know at ww.hk@whotels.com and I will do what I can to make required improvements. Best wishes, Peter Hildebrand, General Manager.
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Wheaton, Illinois
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed April 12, 2013

This is a very modern hotel with all the amenities you could ask for... Wifi everywhere, great breakfast buffet, modern spacious rooms, etc. On par or above any new W Hotel in USA. Enjoyed my stay here, for a business traveler this is a pretty good spot. While not in the heart of town it is very good to use as a base for conducting business. The location relative to the train station is awesome. Mall attached is convenient for some exploring and eating. They even granted me a 4pm late check out on the day of my departure.. very handy to catch a late night flight. I travel quite a bit and this is one of the best spots.

I would absolutely return to this hotel the next time I'm in HK.

  • Stayed April 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHildebrand, General Manager at W Hong Kong, responded to this review, April 21, 2013
Hello Matt-Jode and thank you for your compliments. We are delighted to know that you enjoyed all our facilities, had great dining experiences, and well as our location. We look forward to your return visit soon! Best wishes, Peter Hildebrand, General Manager.
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Contributor
20 reviews 20 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed April 10, 2013

If you like hip and young sounds and spaces, you'll love W Hong Kong. It's chic, with modern decor and a young and professional crowd. It was pricey for me, but I only stayed for two nights.

PRIVATE SPACE: The room was beautiful; with sliding mirrors and doors with a generous and gorgeous view of the harbour from my room. I know some people did not like the fact that the washroom and the shower share one door (that slides). But I was alone and it was fine! I'm sure if you're a couple, you'll be comfortable with the one door covering. But if you're a family, it might be a bit strange. :) I liked the oversized bath; the rainforest style shower; and the BLISS products provided.

PUBLIC SPACE: The sound which others have been complaining about, really isn't that bad. WOOBAR is amazing and not too loud. I could have a decent conversation without screaming. They said they had Japanese whiskey on the menu, but really didn't. And ultimately, the lobby might be a little loud because of the WOOBAR; but truthfully I'm not sure why people are complaining! The space is for travellers seeking some fun.

CONS: The location and internet connection are my only complaints.

W Hong Kong is situated above ELEMENTS (a high-end mall) which connects to Kowloon Station (TUNG CHUNG LINE) and Austin Station (EAST RAIL LINE). This makes check-in and check-out easy if you take the Airport Express ($90 HKD, $12CAD/USD). But, if you want cheap finds or eats, you have to trek a bit. The TUNG CHUNG LINE and EAST RAIL LINE aren't exactly the most popular lines. The HONG KONG ISLAND LINE's Central Station is about 20 minutes from where we are; but there's a 700m underground walk from the TUNG CHUNG to HONG KONG ISLAND line. I come to Hong Kong quite often, so this was the tail end of my trip and didn't mind the isolation. But I'd imagine for others, you'd want to choose somewhere else.

And finally, the internet. The lobby and public areas are covered; ELEMENTS also provides 30 minutes of free wifi per day. However, your rooms are still charging you; $5USD for one hour, and $15USD for 24 hours consecutively. I find this rather strange after staying in Thailand and China, where wifi is complimentary. If you plan to do work here, make sure you buy an internet card from service providers and link it to your computer. Otherwise, expense if you are on business I suppose. Unfortunately, not all of us can do that.

  • Stayed April 2013, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHildebrand, General Manager at W Hong Kong, responded to this review, April 21, 2013
Hello Onepoorphdstudent and thank you for your valuable insight on Tripadvisor. I am please to know that you loved your room from views to the designs. I have taken all your feedback on board and I really appreciate you going into such detail. Regarding WiFi, I do understand your comments and have obviously had similar feedback from many guests. I am working at a more acceptable solution for our guests, but in the meantime would like to let you know that we do have a special wired plus package at HK$200 which includes high speed internet and breakfast at Kitchen which we hope may be of interest on future visits. We do hope that you would visit us again. Best wishes, Peter Hildebrand, General Manager.
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Beckenham, null, United Kingdom
Senior Contributor
22 reviews 22 reviews
17 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed April 10, 2013

I stayed here on a business trip and really loved it. Handy location, without feeling too corporate.

The room was stunning, and I especially loved the lighting button... Bit geeky, but fun.

We ate there several times in the different restaurants and can recommend the 2 for 1 cocktails. Also the buffet is amazing despite seeming expensive at 1st - you will get your monies worth.

Staff were very friendly, but don't pass clothing by the pool as they will rush you out.

Also the station in the shopping mall below is really useful for the airport.

  • Stayed August 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PeterHildebrand, General Manager at W Hong Kong, responded to this review, April 21, 2013
Hello Pippa H and thank you for your compliments made on TripAdvisor. It is a great encouragement to us that you loved our rooms and different restaurant s. We hope to see you again soon. Best wishes, Peter Hildebrand, General Manager.
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Additional Information about W Hong Kong

Also Known As:
w Hong Kong Hotel Hong Kong
w Hong Kong Hotel
w Hotels Hong Kong
w Hotel Hong Kong
W Hong Kong
Address: No.1 Austin Road West, Kowloon Station, Hong Kong, China
Phone Number:
Location: China > Hong Kong > West Kowloon
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Hong Kong
#10 Romantic Hotel in Hong Kong
#14 Luxury Hotel in Hong Kong
#15 Family Hotel in Hong Kong
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — W Hong Kong 5*
Official Description (provided by the hotel):
W Hong Kong is innovatively designed with 393 deluxe rooms and suites, cutting edge business facilities and function space, superior recreation facilities, award winning bliss spa and high-profile “W happenings”, all of which make it the traveler’s top choice. With the opening of Sing Yin Cantonese Dining, the reputation of W Hong Kong is further cemented with the surely avant-garde offering to the Chinese art of gastronomy in Hong Kong. Together with the launch of WOOBAR, the place to see and be seen, get ready for a nonstop entertainment spree in the vibrant and energetic setting of WOOBAR. ... more   less 
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