We stayed a week at the W in September, 2012. The hotel was clean, the staff were very attentive, efficient, and friendly, and the bed was the most comfortable I have ever experienced.
Coming from the airport, this is just about as convenient as it gets: the airport train lets you out in the lower levels of the Elements mall, occupied by the W. I can hardly overstate how easy this made our airport and Lantau transport. On the way out, we checked in at the airline ticket counters in the train station and even checked our bags from there, without leaving the building.
The location of the hotel is not optimal. Yet. At this writing it is poorly situated for walking. There is a huge construction site between the hotel and the rest of Kowloon. Covered walkways keep you out of traffic while you make the trek to the night market or what have you. I think once the new train station is finished, you may be able to stay in a mall all the way from the W to the ferry terminal. For now, you can take the courtesy shuttle from the front door to your Kowloon destination with ease, or jump on the subway Tung Chung line that is co-located with the airport train in the attached mall, for your destinations on the island.
We had a great view, including much of the harbor and part of Central. The Ritz Carlton, unfortunately, stands proud between the W and Central. I spent several evening hours just looking out the window at the city and harbor lights. Housekeeping kept the room spotless and on the day before we departed a note from the “room stylist” was left, so we would be sure to tip. I found the term “stylist” awfully precious.
Our bathroom had some design flaws, including a broad, flat-bottomed sink that is not efficient for flushing away toothpaste foam, and takes a lot of extra water to keep tidy. Additionally, sliding walls made the bathroom open up into the bedroom but offered little sound insulation and take some effort to close all the way. Finally, and a sliding glass partition is shared by the shower and the toilet that sealed the shower poorly and left the mat and floor soaked after every shower. The hair dryer was in a drawer in the bathroom and plugged in so far back that it had very little usable range (luckily, my wife is not tall and I am bald).
The common areas are not large, as one might expect in a traditional American hotel, which is neither here nor there to me, but we did repeatedly note how loud the place was kept. The volume in the elevator music was surprising and made for more than one comment shared by other guests as we rode together. In keeping with the mood of the hotel, each time we returned to the room after it had been styled, the television was on, a practice I found to be wasteful and annoying. I feel that being in my 40’s I am significantly older than the target “audience” for this hotel. I would caution anyone who is the least bit stuffy, fuddy-duddy, or old fashioned.
The minor inconveniences listed above did not stop us from enjoying our stay at the W. Although, I feel paying rack rate does not make this a great value, the W is not catering to frugal travelers.
We did not eat in the hotel because we were busy exploring noodle and dim sum shops, but we did drop in on the pool which has a wonderful view. Take your swimming suit.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hello EWT4, thank you for your detailed review and suggestions for W Hong Kong. We value all our guests’ comments as these are the primary means for us to improve. We have noted all your suggestions within the bathroom area and will work on making improvements. Regarding music volume in the elevator, this has now been turned to a very low volume and I believe we will not have negative guest comments about this in future. Thank you once again for your comments and we hope to see you again on your next visit. Best wishes, Peter Hildebrand, General Manager.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.