This has the best possible location in Hong Kong! Perfectly situated for all of the bars, restaurants and shops in Central, Lan Kwai Fong and the Mid Levels. Rooms were nice and quiet at night, no problem at all with sound from nearby nightlife (20th floor). Breakfast at Cafe O was great, freshly cooked, lots of choice, great juices and coffee and you can have it packed up and delivered to your room, in a grab and go bag or you can sit down and eat at the cafe. Rooms are fine, bathrooms and products good quality, our daughter love the Loot Bag of snacks and candy on arrival, we loved the included minibar drinks. Ceilings are low, no views to speak of, and no swimming pool are the only downsides. Would definitely stay here again for a Christmas shopping and wining/dining break.

This hotel has pro's and con's and i highly recommend you read this review before booking ! i also had an unusually and i'd expect uncommon bad experience which i tried dealing with for several weeks. details at the bottom of the review.

stayed here for 1 night on Saturday 3rd Nov 2012

-- Cons --
- Hard to find
- reception is on 1st floor
- tiny lifts with no sensors so will close onto you if you not careful
- reception staff where inexperienced
- tiny reception area
- no bathroom in reception so either hold it in or make sure you go before the checkin process
- small rooms with little cupboard space for clothes
- stayed at much better accommodation for same price or cheaper
- no views

--Pros--
- newly designed and decorated rooms
- comfortable beds
- free mini bar items which are good quality
- compact but well laid out rooms
- location to bars and restaurants

--incident--

after finally finding this accommodation and 4 of us trying to make our way up to reception being bashed by the lifts doors,
we made it to the reception area where we where greeted by the staff. they where friendly enough, but clearly inexperienced to deal with a frustrated customer.
at US$310 per night, the experience had not started well !!!
after about 20 minutes of checking in for 2 rooms, 5 of us got into a lift myself and a business colleague each had a room, we had 2 customers colleagues with us and the reception staff.

stoping at the 10th floor, i was handed a key card and with the entourage in tow proceeded to enter the assigned room.
much to my surprise and absolute disgust, i was assigned to a room which was already occupied and walked straight into the room with the bed facing the door.
to everyones luck, there was no one inside lying on the bed potentially in a compromising position....

the inexperienced staff did not know how to handle this and then led us to the 20th floor to the next assigned room for my colleague. this room was luckily unoccupied and ready.

i headed down to reception to discuss this situation with the reception manager who moved me to a new room and agreed to compensate the error with a free night stay.

20 minutes later this offer was revoked and what followed was lengthily emails and discussions with the hotel manager William.

while courteous and professional, after 4-5 emails back and forward William has still not honoured what was initially offered to me but rather a 50% discount for when / if i next return to this hotel on a single night stay. he first tried masking this with a free night when i book 2 or more consecutive nights ... Surely no one would fall for this ...

In any business there are periods when mistakes are made, the success of the business stems from how these mistakes are dealt with and what is done to ensure they are not repeated ...

Fantastic hotel in a great location! Free Wifi, breakfast included free mini bar, Apple TV, iPod doc, iPad available, helpful staff! In a nutshell, all in one price including excellent service. Rooms have all the amenities you could think of, including an incredible hair dryer that I had to buy one, which the staff helped me purchase. Good job Ovolo and hope you open hundreds more.

We stayed at the Ovolo 2 hotel in November of 2012 and WOW, was this place great. The manager, William Condon was truly outstanding. He was always available for any assistance that we had. From walking directions to the best places to eat, to helping us set up some tours, to anything you could imagine.
The hotel has a free happy hour with drinks and lite snacks. Again, William was there for a bit of talk and some good natured fun. The hotel also has a nice workout area and free laundry machines to wash & dry what you may need. Close to a great deal of shopping and plenty of places to eat, drink & be merry. We loved this hotel in central Hong Kong. We would highly reccomend this hotel to anyone who is not looking for the big corporate type of hotel.