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“great location, great value” 5 of 5 stars
Review of Ovolo Central

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Ovolo Central
4.0 of 5 Hotel   |   2 Arbuthnot Road | Central, Hong Kong, China (Central)   |  
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Ranked #14 of 696 Hotels in Hong Kong
Hong Kong, China
Level Contributor
25 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“great location, great value”
5 of 5 stars Reviewed December 15, 2012

I was referred to Ovolo by a friend and will thank him a million times for the referral.
its a great hotel, great location , very courteous staff and a very comfortable room.
Will recommend it to everyone and will stay there again next time I am in HK

  • Stayed October 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank amit803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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583 reviews from our community

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Guangzhou
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 stars Reviewed December 9, 2012

This has the best possible location in Hong Kong! Perfectly situated for all of the bars, restaurants and shops in Central, Lan Kwai Fong and the Mid Levels. Rooms were nice and quiet at night, no problem at all with sound from nearby nightlife (20th floor). Breakfast at Cafe O was great, freshly cooked, lots of choice, great juices and coffee and you can have it packed up and delivered to your room, in a grab and go bag or you can sit down and eat at the cafe. Rooms are fine, bathrooms and products good quality, our daughter love the Loot Bag of snacks and candy on arrival, we loved the included minibar drinks. Ceilings are low, no views to speak of, and no swimming pool are the only downsides. Would definitely stay here again for a Christmas shopping and wining/dining break.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank J-Tita
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
54 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 stars Reviewed December 6, 2012

This hotel has pro's and con's and i highly recommend you read this review before booking ! i also had an unusually and i'd expect uncommon bad experience which i tried dealing with for several weeks. details at the bottom of the review.

stayed here for 1 night on Saturday 3rd Nov 2012

-- Cons --
- Hard to find
- reception is on 1st floor
- tiny lifts with no sensors so will close onto you if you not careful
- reception staff where inexperienced
- tiny reception area
- no bathroom in reception so either hold it in or make sure you go before the checkin process
- small rooms with little cupboard space for clothes
- stayed at much better accommodation for same price or cheaper
- no views

--Pros--
- newly designed and decorated rooms
- comfortable beds
- free mini bar items which are good quality
- compact but well laid out rooms
- location to bars and restaurants

--incident--

after finally finding this accommodation and 4 of us trying to make our way up to reception being bashed by the lifts doors,
we made it to the reception area where we where greeted by the staff. they where friendly enough, but clearly inexperienced to deal with a frustrated customer.
at US$310 per night, the experience had not started well !!!
after about 20 minutes of checking in for 2 rooms, 5 of us got into a lift myself and a business colleague each had a room, we had 2 customers colleagues with us and the reception staff.

stoping at the 10th floor, i was handed a key card and with the entourage in tow proceeded to enter the assigned room.
much to my surprise and absolute disgust, i was assigned to a room which was already occupied and walked straight into the room with the bed facing the door.
to everyones luck, there was no one inside lying on the bed potentially in a compromising position....

the inexperienced staff did not know how to handle this and then led us to the 20th floor to the next assigned room for my colleague. this room was luckily unoccupied and ready.

i headed down to reception to discuss this situation with the reception manager who moved me to a new room and agreed to compensate the error with a free night stay.

20 minutes later this offer was revoked and what followed was lengthily emails and discussions with the hotel manager William.

while courteous and professional, after 4-5 emails back and forward William has still not honoured what was initially offered to me but rather a 50% discount for when / if i next return to this hotel on a single night stay. he first tried masking this with a free night when i book 2 or more consecutive nights ... Surely no one would fall for this ...

In any business there are periods when mistakes are made, the success of the business stems from how these mistakes are dealt with and what is done to ensure they are not repeated ...

  • Stayed November 2012, traveled on business
    • 2 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 3 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 2 of 5 stars
      Service
Helpful?
4 Thank Roy D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ovolo2home, Manager at Ovolo Central, responded to this review, December 9, 2012
Dear Mr Roy D.
On behalf of Ovolo Hotel - 2 Arbuthnot Road, I would like to express our sincere regret for the inconvenience caused while attempting to check-in . You were shown an occupied room in error and I can see how our team’s attempt to rectify this issue was indeed very confusing and frustrating.

We will strive to continually improve and place more emphasis on our colleague training to ensure such oversights are prevented. We want to have our guests thoroughly enjoying themselves with us and to do so; we need the best people to deliver our service.

Thank you for taking the time to express your views. We take guest feedback seriously at Ovolo and will endeavor to fix all your points listed above so that next time you stay with us in Hong Kong you will have a pleasant experience, more befitting of our normal service standards.

From our email conversations, I have concluded that you were satisfied with the proposal I had confirmed to you in our email dialogues. Please forgive my assumption with this regard. Should you have any further questions or comments about this or Ovolo in general, please contact myself on williamcondon@ovologroup.com

Best regards,
William Condon
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 5, 2012

Fantastic hotel in a great location! Free Wifi, breakfast included free mini bar, Apple TV, iPod doc, iPad available, helpful staff! In a nutshell, all in one price including excellent service. Rooms have all the amenities you could think of, including an incredible hair dryer that I had to buy one, which the staff helped me purchase. Good job Ovolo and hope you open hundreds more.

Room Tip: Ask for a high floor.
See more room tips
  • Stayed November 2012, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Sheila T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tucker, Georgia
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 stars Reviewed December 5, 2012

We stayed at the Ovolo 2 hotel in November of 2012 and WOW, was this place great. The manager, William Condon was truly outstanding. He was always available for any assistance that we had. From walking directions to the best places to eat, to helping us set up some tours, to anything you could imagine.
The hotel has a free happy hour with drinks and lite snacks. Again, William was there for a bit of talk and some good natured fun. The hotel also has a nice workout area and free laundry machines to wash & dry what you may need. Close to a great deal of shopping and plenty of places to eat, drink & be merry. We loved this hotel in central Hong Kong. We would highly reccomend this hotel to anyone who is not looking for the big corporate type of hotel.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Milks77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milan, Italy
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed December 4, 2012

I have stayed in the Ovolo serviced apartments before it became a hotel. Even then it was very good. But now I was very impressed. Although the suites were chopped down to small rooms, they are top notch. New, state of the art and beautiful interior. Apple TV in each room makes working a fun experience. Only downside: the internet speed is too slow. Business travellers need a very fast connection.

Management takes customer relations very seriously, understanding needs and showing generous goodwill.
Problem is, that people will discover it, demand will rise and the now very reasonable prices will go up to unacceptable rates. But until then, I will gladly return.

Room Tip: as high as possible
See more room tips
  • Stayed November 2012, traveled on business
    • 4 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
1 Thank Daniel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Milano
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 stars Reviewed December 3, 2012

Nice boutique hotel in a great location. New, clean and all the gadgets you may need are available. Rooms are not the declared size and if you travel heavy, not too much space for your stuff...

Still, the place is worth a try for the price

  • Stayed November 2012, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
1 Thank Morigi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Ovolo Central

Address: 2 Arbuthnot Road | Central, Hong Kong, China
Phone Number:
Location: China > Hong Kong Region > Hong Kong > Central
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Suites Wheelchair access
Hotel Style:
#9 Business Hotel in Hong Kong
#13 Luxury Hotel in Hong Kong
#15 Romantic Hotel in Hong Kong
#21 Family Hotel in Hong Kong
Price Range (Based on Average Rates):
Hotel Class:4 star — Ovolo Central 4*
Number of rooms: 42
Official Description (provided by the hotel):
Be in the moment. Ovolo Central offers a sleek lifestyle in a location that cannot be beaten right in the heart of the entertainment district between Wyndham Street, Lan Kwai Fong and Soho. Each guestroom includes: a bedroom plus office - featuring a walnut desk and designer ergonomic chair, an impressive bathroom decorated in onyx and marble, and all of the newest on-demand features like free super-speed WiFi, a free minibar and Apple TV3. With two rooms per floor guests are assured the upmost in privacy and comfort during their stay, with the option to step out to the free 24/7 gym, Lo Lounge for free daily happy hour, or nearby Cafe O for complimentary breakfast. Perfect for work or play, whatever you do at Ovolo Central you win. ... more   less 
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Also Known As:
Ovolo Hotels And Serviced Apartments 2 Arbuthnot Road Hk Hotel Hong Kong
Ovolo Central Hong Kong

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