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“Perfect for business” 5 of 5 stars
Review of Sofitel Forebase Chongqing

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Sofitel Forebase Chongqing
5.0 of 5 Hotel   |   No.137 Keyuan Second Road, Jiulongpo District, Chongqing 400039, China   |  
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Ranked #9 of 1,796 Hotels in Chongqing
4.5 of 5 stars 565 Reviews
Bangkok, Thailand
1 review
“Perfect for business”
5 of 5 stars Reviewed November 3, 2012

I accompanied business colleagues for a business to Chongqing and stayed at the Sofitel on the 24th. October. It was a very productive trip mainly due to the comforts and the efficiency of the hotel. Unfortunately the hotel does not provide wifi internet, but the G M himself helped me with a router which worked well and I was able to send much needed reports to my office.

The Breakfast restaurant is basic and noisy due to the local people who speak very loud and with little concern for others but we had an excellent meal at the Wafu Japanese restaurant and also enjoyed the Fitness and enclosed pool.

The surroundings of the hotel is not nice but once inside it the Sofitel becomes a sanctuary and you forget the rest of the world.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELCHONGQING, Manager at Sofitel Forebase Chongqing, responded to this review, November 3, 2012
Dear Sofitel Valued Guest,

Thank you very much for your visit to the Sofitel Forebase Chongqing. We hope that our dedicated and passionate ambassadors have made your stay a warm and enjoyable moment with us!

Your feedback is very valuable in order to continuously improve our service and hospitality. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our ambassadors as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,

Quality Director
Sofitel Forebase Chongqing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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565 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Any
English first
detroit
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 27, 2012

If you love luxury, specious rooms, nice breakfast and food, this is the place to be. We visited Chongqing last year for a conference and were surprised to see the luxurious hotel - our best place so far we visited Europe, China, India, South and North America. We eat vegetarian food - the manager hooked us up to Pakistani-Indian cook and that was all we needed. He cooked pretty good special food for us.

  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELCHONGQING, Manager at Sofitel Forebase Chongqing, responded to this review, November 3, 2012
Dear Sofitel Valued Guest,

We would like to take this opportunity to express our sincere thanks for staying at Sofitel Forebase Chongqing and share your experience regarding the services and food quality during your stay.

After reading your responses we were very happy to learn that your stay with us was all positive comments. I am sure that all this positive feedback will serve as an encouragement to all of our ambassadors to continuously improve the quality of our services.

Our culinary team and all other ambassadors are pleased to welcome you and your friends for a gathering over a meal or for a delightful stay during your next trips.

We certainly look forward to welcome you once again at Sofitel Forebase Chongqing.
Once again, thank you for sharing your comments.

Sincerely,

Quality Director
Sofitel Forebase Chongqing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
North East
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed October 17, 2012

Good hotel with excellent rooms and very helpful staff. They even walked me to the only cashpoint in town that would take a 4 digit pin card to withdraw some money. Easily one of the best hotel rooms I have stayed in.

Only down side was that I noticed after a few days that the same food was being brought out at the buffet though so decided to eat out. There is an excellent choice downtown in the city a short cab ride away.

There was also a very bizarre and slightly annoying jingle playing continuously in the lifts..

Don't under estimate the journey time to get here from the airport though, it is a long ride by car in this busy, busy city.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELCHONGQING, Manager at Sofitel Forebase Chongqing, responded to this review, October 18, 2012
Dear Sofitel Valued Guest:

We very much appreciate your comments regarding your stay at the Sofitel Forebase Chongqing. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Our new Chef de Cuisine just on board and will be looking after the buffet now, hope next time visit will meet your expectations.

We look forward to welcome you again while you are visiting Chongqing either on business or leisure. Until then, thank you once again for your comments.

Sincerely,
Quality Director
Sofitel Forebase Chongqing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Senior Reviewer
9 reviews 9 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 12, 2012

I had stayed there 3 times, and it would say accomodation wise, it's an excellent hotel. They have problem with organizing meeting though, as we asked for 3 days of meeting room, but we need to re-confirm everyday. Overall, it's a very nice hotel. Location is not that good if you want to travel to the city centre for sight-seeing.

  • Stayed July 2012, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELCHONGQING, Manager at Sofitel Forebase Chongqing, responded to this review, October 18, 2012
Dear Sofitel Valued Guest:

We very much appreciate your comments regarding your stay at the Sofitel Forebase Chongqing. It is always a pleasure to receive positive feedback.

From the other side we are feeling sorry to hear that the service level from Event Management was not up to your expectations.

However, your feedback is very valuable in order to continuously improve our service and hospitality. Thank you very much.

We look forward to welcome you again while you are visiting Chongqing either on business or leisure. Until then, thank you once again for your comments.

Sincerely,
Quality Director
Sofitel Forebase Chongqing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Shanghai, China
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
2 of 5 stars Reviewed August 11, 2012

I was planning to stay twoo nights in a luxury club room. I have been in more than six sofitels this year and in each of them somebody welcomed me. Not in this one. I searched for the reception and checked in. Once in my room I was shocked. I was in the 26th floor. My room was smelling extremely bad, the bathroom was ok but the bath and shower were wet. Somebody maybe used it? The curtains where dirty and my desk was badly damaged. I complained and got a new room but it was the same. As a Gold member I expected some better treatment or maybe upgrade to a suite. Not.
I decided to go back home because I did not wanted to pay over 200 EUR/night for a weekend where I would not have the ability to enjoin my stay in the hotel. Location is also very bad.
So the accomodation is very bad. Staf speaks very well English.

  • Stayed August 2012, traveled solo
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELCHONGQING, Manager at Sofitel Forebase Chongqing, responded to this review, October 18, 2012
Dear Sofitel Valued Guest:

Thank you very much for sharing with us about your experience with us.
However, we are so sorry that our service is not up to your expectation, we believe the views from our valued guest like you and we are most grateful of the time to let us hear your comments.

I have been reported the details of above matters to the department concerned.
We assure you that the necessary actions have been taken to ensure that similar incidents will be occurring again in the future.

We are looking forward to welcome you again while you visiting Chongqing either on business or leisure reason.

Quality Director
Sofitel Forebase Chongqing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hamburg, Germany
1 review
5 of 5 stars Reviewed August 10, 2012

Its a wonderful hotel very beautiful calm relaxing atmosphere. The food in this hotel is really top of the class delicious, i haven't stayed in such a good hotel for awhile. the rooms are in great conditions, Clean and always sparkling.And the staff are really friendly helpful they always have a smile on their face. its a must to go here everybody will enjoy it. Special thanks to the philipina german lady christina

  • Stayed June 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELCHONGQING, Manager at Sofitel Forebase Chongqing, responded to this review, October 18, 2012
Dear Sofitel Valued Guest:

Thank you very much for your visit to the Sofitel Forebase Chongqing. We hope that our dedicated and passionate ambassadors have made your stay a warm and enjoyable moment with us!

Your feedback is very valuable in order to continuously improve our service and hospitality. Thank you very much!

We are looking forward to welcome you again while you visiting Chongqing either on business or leisure reason.

Quality Director
Sofitel Forebase Chongqing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Top Contributor
74 reviews 74 reviews
21 hotel reviews
Reviews in 26 cities Reviews in 26 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed August 5, 2012

we only stayed 2 nights and is located in the financial district and only $7 to city centre.excellant room,fantastic buffet breakfast and dinner and cheap drinks at downstairs bar,great restaurants all around hotel and you must try the hotpot but dont try too hot

Room Tip: join accor hotels and recieve one free room per year, all room appear to have good views
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  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SOFITELCHONGQING, Manager at Sofitel Forebase Chongqing, responded to this review, October 18, 2012
Dear Sofitel Valued Guest:

Thank you very much for sharing with us about your experience with us.
After reading your responses we were very happy to learn that your stay with us was all positive. And we are looking forward to welcoming you back at Sofitel Forebase Chongqing.

Quality Director
Sofitel Forebase Chongqing
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Forebase Chongqing

Address: No.137 Keyuan Second Road, Jiulongpo District, Chongqing 400039, China
Phone Number:
Location: China > Chongqing Region > Chongqing
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Chongqing
#5 Romantic Hotel in Chongqing
#8 Luxury Hotel in Chongqing
#8 Business Hotel in Chongqing
#24 Best Value Hotel in Chongqing
Price Range (Based on Average Rates): $
Hotel Class:5 star — Sofitel Forebase Chongqing 5*
Number of rooms: 464
Official Description (provided by the hotel):
Located in Chongqing Economic and Technological Development Zone, the Sofitel Forebase Chongqing is one of the premier hotels in China. Featuring 464 rooms of pure indulgence, 3 divine restaurants and bars and state of the art conference facilities, thehotel offers unabashed luxury. Perfect for business or leisure trips with easy access to the airport and Chengjiaping Exhibition Centre. Nearby attractions include Chaotianmen dock of Three Gorges, Chiqikou Ancient Town and Tianchi Hot Spring. ... more   less 
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Also Known As:
Sofitel Forebase Chongqing Hotel Chongqing
Accor Forebase Chongqing

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