An impressive lobby greets you, but not a seat to be had. Our room was fine, really comfy bed. For China, this is a very good hotel. Breakfast was good, but when we ate an evening meal in the same restaurant (Marriott Cafe) we were very disappointed with it.
It was not cheap and very basic for a hotel of this calibre. I ordered a salad which was meant to have "cheese" on it. I had a few lettuce leaves, two cherry tomatoes, and they forgot the cheese. When I brought this to their attention, they came back with about three of the tiniest pieces of blue cheese (which I dislike anyway) on another plate. The very pleasant chef did come to speak to me and rectified it by giving us a free fresh mango dessert each. We also ordered a drink which we were later told was not available, but we were still charged for it. We didn't want to make a fuss about that because of the 'free' desserts but it was just slack and the staff seemed unorganised.
The staff here also spoke minimal, if any, English, esp. in this restaurant. This is a bit of an anomaly, because yes, you are in China! But it is considered a 'Western' hotel, where many Westerners stay and for that reason, I feel the staff should have even a very basic level of English, like my basic level of Chinese.
Also for the three nights we stayed here, the entire front entry was blocked off to any traffic - taxis, tour buses etc, because an 'important' guest was staying there. The chaos that was caused by this was ridiculous and in fact, any guest staying there is just as important as the next and deserved to be able to drive up to the lobby entry especially when you are unloading or loading luggage instead of being unceremoniously dumped on the street, and having to cross the busy road on a bend. Stopping taxis and other vehicles to get in or alight caused havoc especially in the peak hours. It was just ridiculous - only in China!
Other than that, we would definitely stay here again as you would have to imagine that such inconvenience wouldn't happen too often (?) and it really is a great location in the centre of town. And when you visit Chongqing, make sure you visit Ci Qi Kou old village. It was fun!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dear HappyTravelsQld from Surfers Paradise, Australia,
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Thank you for staying with us during your travels to Chongqing and for the detailed write-up.
I was pleased to read that your stay was satisfactory and that you are coming back on a future trip.
We have had a President staying with us last month and the China Security Forces decided on strict safety measures, especially during the time that the President was moving in and out of the hotel. My apologies for the inconvenience.
I will let Executive Chef Yuri know that you liked his mango deserts but that he also needs to brush up the salad recipes with his team.
Thank you again and I am looking forward to meeting you upon your next trip!
Frank Sanders – General Manager
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.