Stayed there for 8 nights, my husband and I, from 23rd to 31st of March. We were travelling for leisure. We had reserved pick-up from the airport via the hotel and found it very convenient. The pick-up car offered a waterbottle each.
The bellboys in the yard were quick to assist you out of the car and to take your luggage inside. The check in was very smooth and the bell boy accompanied us up to our floor, showed us our room and carried our luggage inside. The room was very spacious and classy, altough the fitted carpet had stains, the pillow cover had holes, the chairs had been well sat on and the so called flat screen tv had really bad image. None of these bothered us anyways as it didn't disturb our daily life. We stayed on the 21st floor which we found silent enough. The only noise we could hear in the night was a chucking noise from the elevator. The traffic below didn't bother. Our room was equipped with a waterboiler, daily replenished waterbottle, instant coffee & tea, slippers, bathrobes and on some mornings we got the China Daily newspaper. The bathroom amenities included shampoo, conditioner, facial soap, body wash, comb and toothbrush + -paste.
The location of the hotel is not the best but it's a short taxi ride away from the city center and it's on walking distance from the People’s Great Hall and the Pipa Shan Park. We didn't bother learning how to use the subways or buses as a taxiride from the hotel to the city centre was about 1,5 EUR. The taxi will give you back even money and do not expect any tips. So if your ride is 9,20 yuen, they will most prob. charge you for 9 only.
Staff at the front desk was really helpful, although we didn't understand why they had non-English speaking or very poorly English speaking staff by the front desk. Those who were fluent in English and could assist us gave us the outmost service. Actually the best service we've ever gotten at a hotel. And we travel a lot.
Whenever we would want to go somewhere we'd ask for advise at the front desk, and several times when staff by the front desk couldn't help us due to poor English, we would go to Cafe @ Two, and would get all the help we needed from the duty manager there. We appreciated the staff that gave us their personal recommendation like "don't go there, go there insted", "go there at this time and not this time". Whenever we wanted to go somehwere we would show the front desk where we want to go and they would write us the name of the destination on a note in Chinese and we would then show the note to the bell boy who would fetch us a taxi from the street, and whenever we would want to get back to the hotel, we would show the hotel business card with the address in Chinese, and the taxi driver would nod if he would know where the address is and could take us there. Not every taxi knows this location so before you jump in, show the diver the card with the address through the carwindow. In Chongqing you raise your arm when you want to hail a taxi. By the Jiefangbei monument, in front of Holiland and the World Traders Hotel was the only taxi station I saw.
I didn't try the swimming pool as they required you to wear a swimming cap and my hair didnt fit in one. The Guest service book in your rooms states you have to buy your swimming cap but the spa reception will lend you one. The swimming pool is covered by glass and I bet it's really nice to swim there on a fine sunny day. When you pass the swimming pool you can enter the 9th floor terrace which was a really nice area for relaxing and photographing.
We ate at the Café @ Two restaurant daily. It was welcomed international food when we got enough of too hot and spicy street kitchen food. The restaurant was light and staff were very friendly and quick to serve you. We always got a place by the window. The only minus was that at too many occansions, the chefs were gone from their posts and food had finished and was not replenished, not always even after pointing it out.
There was not much to do in the hotel surrounding. We walked to different directions each day, ate at street kitchens and soaked up the atmosphere. We frequently visited the minimarket across the street from the hotel entrance to buy snacks, water and other drinks. Beer was very inexpensive but all wines were expensive.
The hotel mentiones their shopping arcade but that's nothing, as we noticed only 1 clothes shop, one ticket sales office and one wedding showroom.
The lobby was very spacious and cosy with marble floors and sofa groups. The sofa's were most often occupied by guests who would sit there and surf with the free wifi that the hotel offered. The wifi was free only in the lobby and you would get the password and username from the Front Desk.
We think that the hotel is truly worth it's 4-5 stars what becomes of the service offered at the hotel and based on our experience we would recommend this hotel to anyone who values over the top service.
Rooms on the 21st floow are far enough to filter the noise of traffic below and high enough to see o...
See more room tips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Report response as inappropriate
First of all, I would like to thank you for taking the time to give your comments on trip advisor website about your recent stay at the Hilton Chongqing. And, I would like to thank you for your feedback that I will share with all the team members.
It is with no doubt that we take great pleasure in knowing that we were able to provide such an enjoyable time for you and we are hoping to have the chance to welcome you back in Chongqing very soon.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.