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“Excellent modern hotel but the staff need training” 4 of 5 stars
Review of Hyatt Regency Chongqing Hotel

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Hyatt Regency Chongqing Hotel
4.5 of 5 Hotel   |   No.11 Beichengtian Street, Jiangbei District, Chongqing 400020, China   |  
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Ranked #10 of 1,692 hotels in Chongqing
The Netherlands
Top Contributor
94 reviews 94 reviews
84 hotel reviews
Reviews in 67 cities Reviews in 67 cities
37 helpful votes 37 helpful votes
“Excellent modern hotel but the staff need training”
4 of 5 stars Reviewed May 30, 2013

The hotel is very modern. The rooms are large and comfortable. Many electrical plugs for charging. Lights in the room were not all working because some had no lightbulb in it. Club floor lounge large and spacious.
Where the hotel falls down is in the quality of their staff. They are very helpful and friendly but they simply are not well trained. This goes from check in to the restaurant staff who had difficulty understanding English. Also the quality of the food in the market place restaurant was not very good and breakfast in the club lounge very basic.
But it was compensated by the modern comfortable rooms.

  • Stayed May 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan Y, Public Relations Manager at Hyatt Regency Chongqing Hotel, responded to this review, July 8, 2013
Thank you for your detailed comments! We highly appreciate that you took time to write about our hotel on Tripadvisor. As a new comer in Chongqing, we have been trying to improve our products and services since the opening. Therefore, your feedback is more than helpful! We are looking forward to your next stay when you visit Chongqing. Have a nice day!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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35 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • German first
  • Italian first
  • Japanese first
  • Any
English first
Ho Chi Minh City, Vietnam
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 2, 2013

The Hyatt Regency is a new modern hotel in the heart of Chongqing, China. It is convenient located near the Paradise Walk shopping precinct and a monorail station, providing access to the remainder of the city and airport if required.

Rooms are well appointed and staff are extremely friendly and courteous.

Room Tip: We enjoyed the spaciousness of a suite.
See more room tips
  • Stayed January 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Megan Y, Public Relations Manager at Hyatt Regency Chongqing Hotel, responded to this review, April 10, 2013
Thank you for choosing Hyatt Regency Chongqing and we really appreciate that you took time posting valuable comments on tripadvisor. We are looking forward to your next stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Hyatt Regency Chongqing Hotel

Address: No.11 Beichengtian Street, Jiangbei District, Chongqing 400020, China
Phone Number:
Location: China > Chongqing
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 1,692 hotels in Chongqing
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Hyatt Regency Chongqing Hotel 4.5*
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