I stayed in this hotel almost continuously for more than 3 years since 2009 in the same room 1216. The team of the hotel in the yearly years was really good. From 2009-2011 I was overwhelmed by the cordial and friendly attitude of the team of Western restaurant - J'cafe. The J' Cafe Manager was excellent in English. During my long stays in China, I have rarely seen any with an English skill like her and so cordial and co-operative attitude.The supervisor had a commendable knowledge in English and was extremely friendly and fun loving. It was a home away from home where all knew about my choices and preferences. It always felt as if I am at home. My family considered the Manager and staffs of J'cafe as her cordial friends. I have visited many star and normal hotels around the World but The Western Restaurant team here between 2009-2011 made us feel this to be the best hotel we have ever experienced.. more a home than a hotel. But these days are gone. This is 2013.
Now I still stay as preferred by the management of the factory I need to visit. But it is not the same pleasant experience like before. It is becoming harder and harder to communicate in English and my Chinese is too poor to express all in detail. Some seniors do speak some English but for most others the communication gap is increasing. The hotel is far from the city, hence it feels lonely during long stays and especially on holidays when I have nothing else to do in leisure time. The surrounding is very lonely. Need to go to down town which takes more than 30mins. It is difficult to get Taxi during odd hours.
I know it is an impossible dream but I hope to see the some of the best of the 2009-2011 team, especially of Western Restaurant, to be back in this hotel to bring back the golden days when the service felt so homely and cordial, not like a service at all.
I can not get WiFi in my room in 12th floor. The lobby WiFi sometimes make some problems. It is a bit difficult to regulate the Air conditioning when the temperature is moderate. Before we had a air circulation system in the room but no more.
Having said all these, I express my gratitude to the present team for the services rendered to me since mid-2011 until now. I hope the senior management will improve all soon and the better days like before will be back in near future.
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