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“Wonderful Stay” 5 of 5 stars
Review of Sofitel Wanda Beijing

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Sofitel Wanda Beijing
5.0 of 5 Hotel   |   No.93 Jianguo Road, Tower C Wanda Plaza, Chaoyang District, Beijing 100022, China (Guomao)   |  
Hotel amenities
Ranked #44 of 5,423 Hotels in Beijing
4.5 of 5 stars 1,104 Reviews
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1,104 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Any
English first
Munich, Germany
1 review
4 of 5 stars Reviewed March 24, 2014

At arrival (after a usually long trip) I was received in a very friendly and professional way, found the room ready, but was not overwhelmed by the room condition. The jacket of my predecessor in this room was still in the wardrobe - should this have been noticed by the cleaning personnel - or did nobody clean it? I assume the latter, because the drawers in the wardrobe were definitely not cleaned. Also, only the lady-size pair of slippers was in the wardrobe. The normal size was missing and filled up two days later.
Bathroom was also ok, but missing the care for details like the additional ceiling shower that looked promising but didn't work well at all...
The service staff during breakfast and dinner was also ok, but not very well trained (e.g. on how to refill a coffee cup!),...
Overall, still a good hotel with great looking decoration, but not the excellence in service and execution that is required to keep up with the deco and to make it a very good hotel.

  • Stayed March 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedric B, Manager at Sofitel Wanda Beijing, responded to this review, March 27, 2014
Bonjour Thomas G,
Thank you for taking the time to rate Sofitel Wanda Beijing.
I would like to express my apologies that your experience did not meet your expectations. I have shared and discussed your comments with our Housekeeping as well as Food & Beverage team. At Sofitel we try to provide excellent service to all our customers, hence it is very important for us to receive such valuable feedback in order to prevent such events from reoccurring.
I do hope that we will get the opportunity to welcome you back in the future.
Life is Magnifique!
Cedric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Contributor
17 reviews 17 reviews
17 hotel reviews
Reviews in 11 cities Reviews in 11 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed March 23, 2014

I've stayed at this property a number of times when in Beijing. The entrance is on the very eastern edge of the CBD, so it's not for everyone given Beijing's traffic issues. There is a nice Western Chinese (ie. Lanzhou/Xinjiang style) restaurant (green signage and Arabic script) at the back side of the hotel across the street.

Upon entrance, the lobby is well appointed, and a bit glitz, with nice high ceilings. Check-in was smooth and quick. My room had a king size bed and a view of the building across the street. Room was nicely appointed, not too corporate, sort of a French luxury touch to it, but not overly extravagant.

The bathroom was nicely let and beautifully appointed and the L'Occitane toiletries were really nice. The bed was, as always, very comfortable, leading to a very nice sleep but making it tough to get out of bed in the morning for work.

The pool rarely had people and the decor was sort of Greco-Roman? with use of columns, and a ceiling painted like a darker blue sky with stars. Made for a very peaceful move and a nice swim. It would have been nice if the water temperature was a few degrees warmer, but that's more splitting hairs.

Breakfast was pretty standard for a hotel of this level, though they no longer seem to stock Frosted Flakes (few hotels do now). The croissant/pain au chocolat was tasty and seemed to be freshly made with high quality ingredients.

Swift service, clean, beautifully appointed and comfortable place to stay in Beijing.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedric B, Manager at Sofitel Wanda Beijing, responded to this review, March 26, 2014
Bonjour Jamil B,
Merci for taking the time to write such an extensive and excellent review on Sofitel Wanda Beijing.
Your comments have been shared with our entire team and indeed our team of Ambassadors was delighted to receive your compliments. I am particularly happy about your comments regarding the french touch mixed with the local chinese culture you felt right at entering our property.
I do hope that we will get the opportunity to welcome you back in the near future and maybe next time you can enjoy our comfortable bed for a little longer.
Life is Magnifique!
Cedric
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Hong Kong, null, Hong Kong
Reviewer
4 reviews 4 reviews
4 hotel reviews
4 of 5 stars Reviewed March 21, 2014

We had our company's annual award there. The deco is quite french style. There is a wal-mart nearby. I love the bathing set of Lanvin. The only shortcoming is my room does not have a full length mirror.

  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedric B, Manager at Sofitel Wanda Beijing, responded to this review, March 23, 2014
Bonjour Eveyao,
Merci for taking the time to rate us on Tripadvisor. It fills me with great pleasure to read your compliments on our French Decor and amenities.
I have shared your comments with our team of Ambassadors and I am sure that it will motivate them all.
Best Regards,
Cedric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed March 15, 2014

The room is pleasant although in need of a deep cleaning to remove smog residue. The bed and pillows were great. Bathroom very nice and spacious, confusing shower controls notwithstanding. Good toiletries. Wi Fi free but requires endless re-logging in. Hotel staff very pleasant, helpful and professional. Comprehensive breakfast buffet a plus. Restaurant prices high. More non-smoking rooms are needed.

  • Stayed February 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedric B, Manager at Sofitel Wanda Beijing, responded to this review, March 17, 2014
Bonjour sbs74,
Merci for taking the time to comment on Sofitel Wanda Beijing.
All your comments, compliments and valuable suggestions have been shared with our Ambassadors. I am sure that it will motivate all of them.
I do hope to welcome you back soon.
Life is Magnifique!
Cedric
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Contributor
15 reviews 15 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 13, 2014

Really enjoyed our stay at Sofitel Wanda; outstanding hotel experience.

A couple of housekeeping issues, however, that were a bit frustrating probably because we arrived at the hotel at 10.00 p.m. after a long flight and wanting some ice and extra pillows.

Trying to get this sorted required a call to housekeeping where an English speaking supervisor took the request before we received a personal visit from a confused housekeeper, followed by a second and finally by a wildly smiling third who had the answer; a cell phone from which I spoke to the supervisor I had originally spoken to 40 minutes earlier! ............................

All is forgiven!, one of the best hotels we have ever stayed at.



may ordinarily
translation which was a touch frustrating. Trying to get extra pillows and some ice on another occasion

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cedric B, Manager at Sofitel Wanda Beijing, responded to this review, March 19, 2014
Bonjour the_wanderlusters,
Merci for your comment on Trip Advisor. It is with great pleasure that I read your TOP NOTCH comment and I have shared it with our entire team. In regards to your experience with Housekeeping, I would like to express my apologies. Your comment has been shared and discussed and we have re-emphasized the importance of communication in order to prevent such issues from reoccurring.
I hope that we can welcome you back in the future and create another TOP NOTCH experience made of our passion for pleasure.
Life is Magnifique!
Cedric
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Wanda Beijing

Address: No.93 Jianguo Road, Tower C Wanda Plaza, Chaoyang District, Beijing 100022, China
Location: China > Beijing Region > Beijing > Guomao
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Spa Hotel in Beijing
#33 Business Hotel in Beijing
#36 Luxury Hotel in Beijing
#38 Romantic Hotel in Beijing
#44 Family Hotel in Beijing
#304 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Wanda Beijing 5*
Number of rooms: 417
Official Description (provided by the hotel):
A glamorous Beijing CBD hotel Sofitel Wanda Beijing accommodates guests in fabulous style in the heart of the central business district. The luxury hotel is located only 30 minutes from Beijing Capital International Airport via expressway.Choose from 417 designer rooms and suites blending contemporary French elegance and Chinese inspiration. Modern design and indulgences treat guests to memorable stays.Dine on haute cuisine in French Chinese Japanese and international restaurants. Luxuriate in the stunning lobby lounge. Discover serenity in the spa and energy in the swimming pool and fitness centre.Sofitel Wanda Beijing is a favourite 5-star Beijing hotel for events - from weddings to meetings conferences and other special occasions. An extravagant ballroom and 10 meeting rooms host memorable moments with a Sofitel touch. ... more   less 
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Also Known As:
Sofitel Wanda Beijing Hotel Beijing
Accor Wanda Beijing
Sofitel Beijing
Beijing Sofitel

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