We booked a tour to the Great wall at the hotel, the tour included an english-speaking guide but the guide never showed up during the day of the tour. When we asked for compensation King's joy took no responsibility and refused to return any of the money for the tour. Also , when our roommate bought a lock for his valuables and came back to the room he realized the lock was broken. He went down to ask for a new lock, they told him it was HIS fault and that he had to buy another lock! We also heard a couple in the reception that had booked online and were never told their room included breakfast. They didn't want the breakfast but the receptionist refused to let them pay for the room without the breakfast.. Pick another place to stay to avoid the bad service
- Also Known As:
- Hotel Kings Joy
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