This was hugely disappointing to the point of being a disgrace. Although they present themselves as being an international standard and European style resort hotel, not one staff member had an adequate level of English for smooth communication.
The hotel had an impressive exterior which was destroyed by the phenomenally tacky statue gracing the front.
We stayed in what was a fully equipped apartment. Even the signs in the elevators boasted of the complete kitchens and service that was their standard. The door to the kitchen was locked and when we requested access we were told that because we were only staying 3 nights/4days we could not have access. The refrigerator was in the living room and there was no access to cooking facilities, dining equipment or washing machine as these were all in the kitchen. We paid for this apartment so that we could use these facilities. We asked to be relocated from the apartments to the hotel. We were told that this could not be done. No explanation just ‘no’.
Were my mother not so exhausted we would have left then and there.
The deposit was 3000RMB, again elong had assured me there was no room guarantee/deposit required.
The restaurant in the hotel was a joke. The egg chef (yes there was a specific person to cook eggs) did not know what poaching was, he could only fry or scramble eggs; the bacon was one shade off being black while the sausages were raw.
When we went to pay for the breakfast they had no change so a waiter went to get some. He came back 5RMB short. We had already tipped so we asked for the rest of our change. He returned with 4RMB. Although this is the equivalent of 20 Australian cents, by this stage we were not happy! We made him go and get the 1RMB as a matter of principle. We did not go back to the restaurant.
The one redeeming feature of this entire hotel was the hot pot restaurant tucked away in a corner of the ground level facade. Named 100 degrees C, the staff were brilliant, the food was excellent, the price was perfect – an excellent experience.
I would never return to this hotel. They refused point blank to give us what we had paid for; access to the kitchen and laundry facilities in the apartment. They are not of an international standard and have much work to do if they ever wish to get there.
- Also Known As:
- Howard Johnson Beijing
- Beijing Howard Johnson
- Howard Johnson Hotel Beijing
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