I would not recommend this hotel to anyone. Hasty construction, bad maintenance, garish decor, poor customer service, and inconvenient location is all this hotel has to offer.
From far away, this hotel looks promising, but a closer look (and one night's stay) reveals all it's shortcomings.
The giant gold statue is actually a fountain that's dried up and filled with dirt instead. This is not a non-smoking hotel, so it smells like an ashtray everywhere you go (breakfast, elevator, the non-smoking room we stayed in). The condition of our room was horrific. Stains all over the carpet, moldy corners in the bathroom, tiles uneven, falling apart and sloppily glued back, holes in walls behind fixtures, a shower door that leaks water onto the entire bathroom floor, the air conditioning wasn't working in our room, even after a call to maintenance.
The service and staff were rude and unprofessional by western standards. To begin, they put us in a smoking room when we reserved non-smoking. When we asked for a new room, they insisted that we stay in the one we have because there were no rooms available. After an hour of standoffish, dishonest behavior by the receptionist, I called the travel agent I booked this hotel with. Within 5 minutes of conversation with the travel agent, the hotel suddenly had a room available. I couldn't believe that they would force us into a smoking room, disregarding the adverse affects on our health, and the fact that we reserved a non-smoking room to begin with; then only at the threat of losing business with an agency, move us into a different room. The impression I got was that they don't care about their customers, they only want money.
There are plenty of other hotels to choose from. This hotel almost ruined our vacation.
- Also Known As:
- Howard Johnson Beijing
- Beijing Howard Johnson
- Howard Johnson Hotel Beijing
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