This was my first trip to Beijing and I was thrilled to see how wonderful the Regent Beijing was. Literally from the very first moment we arrived, the staff went out of their way to make us feel comfortable and at home.
When our cab pulled up from the airport, there was some confusion about the fee. Because no one in our party spoke Mandarin, we weren't totally sure what the issue was. The staff graciously stepped in and, as it happened, the cab driver did not have sufficient change for the 100 Yuan note we had given him. The bell staff made change and helped us get checked in. After a delayed 12 1/2 hour flight, this was a delight!
The location is remarkable. It is an easy walk to amazing sites as others have mentioned. The subway entrance is literally in the building. There are great shops, restaurants, and places to grab a drink within a 5 minute walk.
The breakfast buffet was stellar. No one in our group needed lunch because we were still stuffed. There were American options, European options, Japanese options, and, of course, Chinese options. I had dumplings and dim sum for breakfast every day and didn't tire of it. For July 4th, there was a special BBQ lunch for my group. I got there late and the staff had already cleaned up. They wouldn't, however, let me leave hungry so the cook prepared a hamburger and Coke for me! This went above and beyond as it was completely my fault for arriving late.
Some have commented about being uncomfortable with the temperature of the rooms. I couldn't disagree more strongly. I found my street facing room perfectly cool every day and night.
The only challenges I faced were related to the air. This was not the fault of the hotel. There is a high degree of air pollution in the city and there are many more smokers there than where I live.
If I were to go back to Beijing for business, I would certainly stay at the Regent. Their facilities were great, the staff welcoming, and I was treated like royalty.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
July 12, 2013
Thank you for taking a moment of your time to share your recent experience at the Regent Beijing!
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We were delighted to hear that we once again delivered on our promise and that you had such a great stay with us! We shared your comments with our teams to recognize their great ongoing efforts as they are the ones who make it all possible.
I'm glad to hear that you had no issues with the temperature in your room. Although we have had a few issues in the past with this, we have been working hard on resolving this issue and we have now resolved it.
We look forward to welcoming you back once again when you return to Beijing for business!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.