Overall a decent experience with a few ups and a few downs.
Raffles Inc room is nice, modern with an area that can be separated off for the infant to sleep.
Excellent staff, very helpful and personal service.
The club package is good value, given that drinks are expensive.
The ambiance is classy as you would expect from Raffles.
Excellent breakfast, including a nice mix of Chinese and western fayre.
Major issues finding the correct room on checkin - hotel claimed that the hotel was fully booked (I doubt it) and we were placed in a skanky standard room and told we would be moved tomorrow. When I made it clear that this was totally unacceptable, I was moved to another room type (which was nice but not the 2 room business room had booked and we required) before finally moving to the correct room after more frantic phone calls etc...this whole process took and hour or two was NOT what we needed after a 12 hour trip with an infant. Ps- no they didn't make it up with a free drink!
Room far too hot, with centrally controlled a/c and no windows - meant very little sleep for us. There appeared to be no way to rectify this major issue, even via the hotel staff.
Food and drink options are a little limited, cocktails were disappointing (weak).