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“Good location. Large room.” 3 of 5 stars
Review of Raffles Beijing Hotel

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Raffles Beijing Hotel
5.0 of 5 Hotel   |   33 East Chang An Avenue, Dongcheng District, Beijing 100004, China (Xidan)   |  
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Ranked #27 of 5,418 Hotels in Beijing
Sydney, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Good location. Large room.”
3 of 5 stars Reviewed September 21, 2013 via mobile

Just finished our stay at the Raffles Hotel in Beijing. Rooms are spacious and our room had a great lounge room that we could relax in. Bathrooms were spacious and had a great shower! I do believe that the rooms need an upgrade. In our room 7719 in the bedroom there were floor repairs that needed attention. Instead of fixing up the floor areas they had masked the repairs with thick foil and a rug over the top of the areas. Not the standard that I was expecting for the Raffles. Wifi worked well in lobby but was inconsistent in the room. John Spooner was insightful in giving us a lesson on how to use the subway and maximise our time in Beijing, however the hotel map of the city is out dated and street names need to be added to the new edition (which I believe should happen sooner rather than later as tourists do rely on their hotel to provide up-to-date city maps!!). Recommend to have a drink/meal at The Writers Bar in the hotel, pricey but well worth it! Overall a great experience. On a side note the hotel is well positioned - definitely check out the night markets which are around the corner, walking distance. Also well positioned for the Forbidden City and Tiananmen Square by taxi. (taxis are cheap - but ask for them to always put the metre on). We did tours of the Summer Palace, forbidden city, great wall and tinananmen square through Destination Asia - it was great to have the private driver however we were a little disappointed with the guide as her English wasn't great which meant we couldn't learn as much as we would have liked to at each tourist sight. Also she kept reminding us of how safe our driver was implying that they were expecting us to tip the driver which was annoying as we were told after we had tipped that we're not supposed to. Make sure you also check out Temple of Heaven, Behai Park and the Hou Hai areas. We managed to find all places by subway. Took us all day but well worth exploring alone and having a small adventure on the subway system!

Stayed September 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review, September 25, 2013
Dear Guest,

We would like to thank you for having chosen Raffles Beijing Hotel as your preferred accommodation in Beijing as well as for your feedback following your recent stay. We very much appreciate and value the time you have taken to share your experience with us on TripAdvisor.

We are certainly extremely thrilled to learn that we exceeded your expectations during your stay with us at Raffles Beijing Hotel.

Here at Raffles our goal is creating emotional luxury by offering thoughtful, welcoming, graceful and charming service. Certainly, location meaning the close proximity to Wangfujing, the Forbidden City and other sightseeing highlights of Beijing is very important to our guests but we also believe that in the end it is the personal touches that make the difference. Therefore, we were delighted to learn that you enjoyed and were wowed by our personalized services.

I also would like to thank you for bringing the broken floor and your wifi challenges to our attention. I have discussed these issues with my Chief Engineer and IT Manager respectively and they will attend to these matters immediately. We also appreciate you pointing out the challeneges you experienced with the hotel maps. We will address those when we re-print, which will happen end of November.

Thank you very much for your detailed report; only by candid comments such as yours are we able to improve our service and facilities.

Should you return to Beijing we would love to welcoming you again to Raffles!

Warm regards,


Matthias Al-Amiry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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963 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (145)
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Sydney, Australia
1 review
5 of 5 stars Reviewed September 20, 2013

Highly recommend this hotel, staff and location. My sister and I travelled with our 81 year old mother and the hotel staff made everything so easy for us while staying in Beijing. Raffles ambassador - John Spooner helpfulness, knowledge and friendliness in arranging a private driver and car for all our sightseeing trips made the trip so much more enjoyable. The rooms were clean, large and extremely comfortable and if we had any troubles with non speaking English taxi drivers etc we were given a card by the hotel for them to call and they would do the translation for us over the phone - great valuable service. The Raffles staff all contributed to making out trip such a memorable one and we thank them all sincerely

  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review, September 25, 2013
Dear Guest,

Thank you for your recent stay with us in Beijing. We are delighted to learn that you enjoyed a pleasant and comfortable stay with us.

On behalf of my entire team I would like to thank you for your comments on TripAdvisor. I will share you report with John and all of our colleagues and I am certain accolades and sentiments such as yours will entice them to further improve their services.

Our mission is to completely delight and satisfy our guests. We are committed to making a difference every day; continually getting better to keep us the best. Feedback and comments such as yours are extremely encouraging and push us to continue improving on our products and services.

Once again, thank you very much for choosing Raffles Beijing Hotel as your preferred accommodation in Beijing. We are very much looking forward to welcoming you back.

Warm regards,


Matthias Al-Amiry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Top Contributor
1,001 reviews 1,001 reviews
73 hotel reviews
Reviews in 182 cities Reviews in 182 cities
1,028 helpful votes 1,028 helpful votes
5 of 5 stars Reviewed September 20, 2013

After staying in Raffles in Singapore many years ago, we decided to treat ourselves to Raffles in Beijing. We had an amazing 6 nights. We were sat down on arrival given tea whilst waiting to check in. Our room was ready early for us, which was much appreciated after a long overnight flight.
The rooms are very spacious. Entrance way, lounge, bedroom and bathroom. All a good size. The bed was huge and very comfy.
The service throughout the stay was excellent, our every request was catered for. The gym was excellent and the pool was large for a hotel pool, although a bit on the chilly side.
My only 2 negative observations were that you can always hear noise from the outside. However this is to be expected for a city centre hotel. Plus some of the fittings in the bathroom look slightly dated. However this certainly didn't spoil the visit and I would go back and highly recommend to others
A special mention has to go to John Spooner, the Raffles ambassador. What a great guy. So friendly, helpful, happy the list goes on! He has some great recommendations and advice on this city.

Stayed September 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review, September 25, 2013
Dear Vanessa,

Thank you for having chosen Raffles Beijing Hotel as your preferred accommodation based on your experience at our flagship in Singapore and we appreciate you having taken the time to share your experience with us on TripAdvisor.

We were delighted to learn that you enjoyed our facilities as well as our personalized services. Your special mention of John Spooner we will share with him and his team and we are certain that comments such as yours will encourage John to even further improve his personalized services.

We have noted your comment regarding noise from Chang An Avenue in your profile and will for future visits assign a room to you facing the back of the building.

We are very much looking forward to welcoming you back.


Warm regards,



Matthias Al-Amiry
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed September 16, 2013

After making a long research about Beijing's 5 stars hotel, we (a family of 5 persons), decided to choose to stay at the Raffles, although we were not famliiar with the brand. We took 2 rooms, including the lounge package, and stayed there for 4 nights, beginning on September 3, 2013.

What can i say - this was a fantastic choice, and an unforgetable stay.

We have stayed in many luxury hotels across the world, but i have to say that this is one of the very best of them.

The rooms were large, clean and comfortable, the service was perfect, breakfast was rich and delicious, and above all was the lounge, and its staff, so we will use this opportunity to express
our sincere feelings for the wonderful professionalism and the excellent service, of Mr. Sage Li and Miss Doris Zhang from the lounge's staff.

Sage and Doris assisted us in every way. They gave us a solution for every request. Every thing was done with a smile and a pleasant attitude. Because of them there was a very good atmosphere in the lounge.

No doubt that Sage and Doris contributed greatly to our successful visit at Beijing.

No doubt that Raffles is going to be our hotel, during our next visit to Beijing.

Thank you Raffles hotel for making our stay so memorable.

Room Tip: The package of the business room with the breakfast and the lounge, is excellent!!
See more room tips
  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review, September 17, 2013
Dear Guest,

We would like to thank you for having chosen Raffles Beijing Hotel as your preferred accommodation in Beijing as well as for your feedback following your recent stay. We very much appreciate and value the time you have taken to share your experience with us on TripAdvisor.

We are certainly extremely thrilled to learn that we exceeded your expectations during your stay with us at Raffles Beijing Hotel.

Here at Raffles our goal is creating emotional luxury by offering thoughtful, welcoming, graceful and charming service. Certainly, location meaning the close proximity to Wangfujing, the Forbidden City and other sightseeing highlights of Beijing is very important to our guests but we also believe that in the end it is the personal touches that make the difference. Therefore, we were delighted to learn that you enjoyed and were wowed by the personalized services Sage, Doris and our Lounge Team provided you with.

Should you return to Beijing we would love to welcoming you again to Raffles!


Warm regards,

Matthias Al-Amiry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oakville
Contributor
16 reviews 16 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed September 15, 2013

Raffles Hotel Beijing is perfectly located and a gorgeous property being a Raffles but what makes it stand out are the staff, including and most especially Coolio (Li Ling) the concierge. Two of us were there on business with a schedule that was changing as we went. Coolio reorganized our plans several times, orchestrated cars, train tickets, dinner reservations and a phenomenal private trip to The Great Wall. He was always able to help us do what we were trying to do and have endless suggestions of how to make it better. The best concierge I have dealt with in years - what an incredible asset to the hotel - and to our trip.

Room Tip: The higher up you are, the better you'll see the Fobidden City.
See more room tips
  • Stayed September 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review, September 17, 2013
Dear Carolyn,

Thank you for having chosen Raffles Beijing Hotel as your preferred accommodation in Beijing and we appreciate you having taken the time to share your experience with us on TripAdvisor.

We were delighted to learn that you felt the hotel is located in the right area and that you enjoyed the personalized services our Concierge, his team and all our colleagues extended to you. We will share your remarks with Li Ling and all our staff and we know that comments and accolades such as yours will encourage them to further enhance their services.

We certainly are looking forward to welcoming you back to the Raffles Beijing.


Warm regards,

Matthias Al-Amiry
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
31 reviews 31 reviews
4 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed September 10, 2013 via mobile

Did my research before arrival in Beijing
Not disappointed and would highly recommend
Attentive to all my needs and great location
Subway almost at door and easy to use to access most highlights of Beijing
Most enjoyable short stay made even more so by the special attentiveness and friendliness of John Spooner who is the Raffle's ambassador extraordinaire.
Also special mention to Sage Li who helps manage the Executive Lounge and was helpful and had great recommendations.
This is a great hotel
Highly recommended

  • Stayed September 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review, September 12, 2013
Dear Guest,

Thank you very much for your feedback following your recent visit to Beijing. We appreciate and value the time you have taken to share your experience with us on TripAdvisor.

We are certainly extremely thrilled to learn that we exceeded your expectations during your stay with us at Raffles Beijing Hotel.

Accolades and sentiments of appreciation such as yours only encourage us to further improve our services and facilities. Thank you very much for your praises for John and Sage, which we will certainly share with them.

Should your travels lead you again to Beijing we would be delighted to welcome you back to the Raffles.


Warm regards,

Matthias Al-Amiry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
1 review
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed September 6, 2013

We had a wonderful stay at the raffles hotel. The rooms are very comfortable, excellent breakfast and great location for visiting the sights. Most importantly the employees were excellent - without exception. John Spooner - the hotel Ambassador, deserves a special mention and he helped to make our stay in Beijing very memorable.

  • Stayed August 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review, September 12, 2013
Dear Guest,

Thank you for having chosen Raffles Beijing Hotel as your preferred accommodation in Beijing and we appreciate you having taken the time to share your experience with us on TripAdvisor.

We were delighted to learn that you enjoyed our facilities as well as the personalized services our Raffles Ambassador John Spooner and his team extended to you. We will share your remarks with John and we know that comments and accolades such as yours will encourage John and his team to further enhance their services.


Warm regards,

Matthias Al-Amiry
General Manger
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Raffles Beijing Hotel

Address: 33 East Chang An Avenue, Dongcheng District, Beijing 100004, China
Location: China > Beijing Region > Beijing > Xidan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Beijing
#16 Romantic Hotel in Beijing
#19 Business Hotel in Beijing
#20 Luxury Hotel in Beijing
#304 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Raffles Beijing Hotel 5*
Number of rooms: 171
Official Description (provided by the hotel):
Reflecting Oriental refinement and French élan, Raffles Beijing Hotel epitomises refinement and exclusivity. Established in the early 1900s, this luxury Beijing hotel was then proclaimed as “the only deluxe hotel in the Far East”. A century on, guest rooms and suites draw inspiration from the golden age of travel but are technologically enabled with discretion for 21st century living. Personality Suites pay homage to luminaries from the hotel’s fabled history while Raffles Inc Business Rooms cater to business travellers on the move.Indulge in gastronomic delights at this Beijing hotel. Innovative French cuisine takes centrestage at the elegant Jaan Restaurant which recalls the glamour of the 1920s with glittering chandeliers and its original timber dance floor.The vibrant East 33 meanwhile offers international fare and the popular weekend Seafood Extravaganza.Ideally situated at the crossroads of famous Chang An Avenue and the district of Wangfujing, Raffles Beijing Hotel lies in the heart of the prestigious business and commercial districts, a few minutes from historical attractions such as the Forbidden City, Tiananmen Square, Temple of Heaven, the Silk Market, and modern marvels such as the ‘Water Cube’ National Swimming Centre and ‘Bird’s Nest’ Olympic Stadium which captured the world’s imagination during the Summer Olympics of 2008. ... more   less 
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Also Known As:
Raffles Hotel Beijing
Beijing Raffles Hotel
Raffles Beijing

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