My fifth trip to China for business, accompanied by my wife making her first trip. We chose Raffles based on a colleague's recommendation for the Beijing start to what would be a 4-city, six day itinerary. We arrived late; staff rushed to rearrange rooms all booked separately so that Maggie and I would be in the same part of the hotel (the older section--you should try for it) as my colleagues, with whom we'd be traveling on. The Raffles Ambassador, Mr. John Spooner, appeared as we were heading down to breakfast the next morning and provided local advice and support for not only the Beijing portion, but lent me ties for the upcoming business meetings. (Note to self: if you pack more than a day ahead for an important trip--double check everything before departure.)
As it turned out, we had the opportunity to come back to Beijing the night before our return flight, in order to avoid a challenging departure day with multi-hour trains, racing from Beijing South station to airport, etc. I asked Mr. Spooner if if might be possible to book at the last minute; he remarked, "send me an email, even the day of, and we'll take care of you." Business ended at dinner that evening and we took the late flight to the capital. One colleague accompanied us on the whirlwind back to Beijing; two rooms were waiting.
There are a lot of choices of upper-end hotels in Beijing. Raffles is 5 minutes' walk to Tian'Anmen Square, near all kinds of shopping, and the entire environment is one of unhurried elegance. Coupled with unparalleled personal service from the staff, this was a six-star visit. Our team will be making Raffles home base in Beijing from now on.