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“A great place to hide from polluted air; nice spot!” 4 of 5 stars
Review of Raffles Beijing Hotel

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Raffles Beijing Hotel
5.0 of 5 Hotel   |   33 East Chang An Avenue, Dongcheng District, Beijing 100004, China (Xidan)   |  
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Ranked #23 of 5,118 hotels in Beijing
Istanbul
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
9 helpful votes 9 helpful votes
“A great place to hide from polluted air; nice spot!”
4 of 5 stars Reviewed January 18, 2013

The location of hotel is close to forbidden city and shopping. The rooms are good size and comfortable. The staff treat customers like they are special guests. The morning breakfast is above average while the meal consumed in same restaurant in the evening was poor and service was poor; complained without resolution. Overall my stay was satisfactory and I would return.

Stayed January 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review, January 29, 2013
Dear Ladies and Gentlemen,

Greetings from Raffles Beijing Hotel!

We are delighted to learn that our services and facilities exceeded your expectations during your stay with. We have noted your positive comments about the breakfast buffet as well as your disappointment during dinner. We will discuss this point with our Executive Chef and will ensure to improve our offerings and service during dinner time. Thank you very much for taking the time to share your thoughts with us on TripAdvisor. Only by candid comments such as yours are we able to identify opportunities to continue to improve on our products and services.


Warm regards,

Matthias Al-Amiry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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936 people have reviewed this hotel

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (138)
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English first
San Jose, CA
Contributor
14 reviews 14 reviews
Reviews in 3 cities Reviews in 3 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed January 17, 2013

This hotel is located in the city center, near the Forbidden City. It is beautiful and quiet. Once you enter this hotel, you will leave the dust and noise behind. The room has hardwood floor instead of carpet, spacious separate sitting area, luxurious bathroom. It is a winner all-around.

Room Tip: The restaurants in the hotel are extremely expensive. There are good eateries on nearby Wangfujing...
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  • Stayed October 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review, January 29, 2013
Dear Guest,

Thank you very much for your feedback following your recent visit to Beijing. We appreciate and value the time you have taken to share your experience with us on TripAdvisor.

We are delighted to learn that you appreciated the central location of the hotel and that your stay as well as our services and facilities here at Raffles Beijing Hotel exceeded your expectations.

Again, thank you very much for taking the time to share your thoughts with us.


Warm regards,

Matthias Al-Amiry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Luxembourg City, Luxembourg
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed January 17, 2013

The Raffles is located perfectly for a trip to the forbidden city and for shopping in the city center.
The Hotel itself is very clean and has a of charme from his architecture. Staff is very helpful and the morning buffet is one of the best I ever experienced. The price is a bit in the higher range but this hotel is 100% worth it.

  • Stayed April 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review, January 18, 2013
Dear Guest,

First, we would like to express our personal gratitude for the time you have taken to share your thoughts with us on TripAdvisor.

Second, on behalf of the entire team at Raffles Beijing Hotel, we would like to express our sincere appreciation for you staying with us.

It is always a great pleasure and extremely rewarding to receive positive and encouraging remarks such as yours. We are delighted to learn that we exceeded your expectations and that you enjoyed your time with us.

Once again, thank you!


Warm regards,

Matthias Al-Amiry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
38 reviews 38 reviews
22 hotel reviews
Reviews in 23 cities Reviews in 23 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed January 16, 2013

I would definitely recommend this hotel while staying in Beijing. The location is excellent. The staff is friendly and very helpful. If you need anything, there is always someone there who can help you. The rooms are large, well-appointed and clean. When I return, I would enjoy staying at the Raffles Beijing Hotel again.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review, January 18, 2013
Dear Guest,

Thank you very much for your feedback following your recent visit to Beijing. We appreciate and value the time you have taken to share your experience with us on TripAdvisor.

We are certainly extremely thrilled to learn that we exceeded your expectations during your stay with us at Raffles Beijing Hotel.

Accolades and sentiments of appreciation such as yours only encourage us to further improve our services and facilities.

Should your travels lead you again to Beijing we would be delighted to welcome you back to the Raffles.


Warm regards,

Matthias Al-Amiry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
1 review
5 of 5 stars Reviewed January 16, 2013

From the first time we entered the Hotel we were not disappointed. The Hotel excelled in every area including our room that was spacious and well appointed. John Spooner, Raffles Hotel Ambassador offered us valuable advice to make travelling around Beijing underground and tourist attractions with clear instructions on how not to get lost. Because of the special service we received we are already planning our next trip to Beijing and would not stay in any other Hotel. Beijing has many high end hotels however when your travelling it always comes down to service, Raffles Beijing will not disappoint.

Room Tip: Upgrade to a suite you wont be disappointed. Rooms on the front of the huilding have a great view.
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  • Stayed December 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review, January 18, 2013
Dear Guest,

We would like to thank you for having chosen Raffles Beijing Hotel as your preferred accommodation in Beijing. We very much appreciate you having taken the time to submit your report about your experience to TripAdvisor.

What you have described in your review is exactly what we strive for. Hence we were thrilled to learn that you enjoyed the personalized services our Raffles Ambassador John Spooner and his team extended to you. We will certainly share your remarks with John and we are convinced that comments like yours encourage John and his team to further enhance their services.

Warm wishes and we are looking forward to welcoming you back to Raffles Beijing Hotel.

Matthias AL-Amiry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Morsan, Haute-Normandie, France
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed January 16, 2013

I was fortunate in my first visit to China to be at the Raffles Hotel.
Full of warm old world charm, antique furniture and vases... excellent, spacious suite, with comfortable settees and a large, inviting enveloping bed! Bathroom well equipped with EXCELLENT toothbrushes offered, as well as carpet slippers to guarantee the maximum cosiness!
Breakfast was also excellent, with a wide choice of cuisines, eggs and other dishes cooked on request and charming personalised service.
The intention is clearly not to have an "anonymous international" feel to the hotel but more of a friendly, one on one guest house. It succeeds and made my first visit to Beijing very special and unforgettable.
Thank you to all concerned! Looking forward to returning.

Room Tip: I was in the part of the hotel which was build about a century ago and certainly has an individual c...
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  • Stayed December 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review, January 29, 2013
Dear Guest,

Warm greetings from Raffles Beijing Hotel!

First, I would like to express my personal gratitude for your kind letter and the time you have taken to share your thoughts with us.

Second, on behalf of my entire team at Raffles Beijing Hotel, I would like to sincerely thank you for staying with us. At Raffles our mission is to completely delight and satisfy our guests, make them feel home away from home and create an “oasis for the well travelled”. We are committed to delight our guests every day; continually getting better to keep us the best.

Therefore it is a great pleasure and extremely rewarding to receive positive and encouraging remarks about our services and facilities such as yours. We are delighted to learn that we exceeded your expectations, that you enjoyed your time with us.


Warm regards,

Matthias Al-Amiry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London U.K
Senior Contributor
29 reviews 29 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed January 7, 2013

We have only good comments about this beautiful Hotel. The lobby was very impressive with fabulous crystal chandeliers and marble floors. It looked particularly pretty with the giant christmas tree on display there.
On arrival we were greeted by John Spooner, the Raffles Ambassador, who gave us some very good tips about where to go, what to see, what not to do etc, he is a wonderful asset to the Hotel, extremely helpful and knowledgable. He also gave us advice on where to eat & how to get around, what he doesn't know about Beijing isn't worth knowing!
Location was excellent, with a metro station right outside. Within walking distance was Tiananmen Square & Forbidden City. Just around the corner was Wangfujing street with its lively night (food) market.....bring a camera!
We has a business room which was nicely appointed and huge! It was furnished to a high standard and our beds were extremely comfortable.
Breakfast in the morning was good, nothing more, nothing less, plenty to choose from. Service was polite and efficient.
We arranged a trip to the Great Wall through John and had a fantastic day out.
Although not up to the standard of Raffles Singapore I would have no hesitation in recommending this hotel to anyone. All staff were polite, helpful & courteous and we thoroughly enjoyed our stay there, we will definitely return.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review, January 9, 2013
Dear Maura,

Warm greetings from Raffles Beijing Hotel!

We would like to thank you for having chosen Raffles Beijing Hotel as your preferred accommodation in Beijing as well as for your feedback following your recent stay this January. We very much appreciate and value the time you have taken to share your experience with us on TripAdvisor.

Here at Raffles our goal is creating emotional luxury by offering thoughtful, welcoming, graceful and charming service. Certainly, location meaning the close proximity to Wangfujing, the Forbidden City, Tiananmen Square and other sightseeing highlights of Beijing is very important to our guests but we also believe that the personal touches make the difference. Hence, we were delighted to learn that we were able to exceed your expectations and that you enjoyed our personalized services. We will share your comments with John Spooner, our Raffles Ambassador as well as with all our colleagues and we are certain that they will be encouraged to further improve their services

We are very much looking forward to welcoming you back to Raffles Beijing Hotel!


Kindest regards,

Matthias Al-Amiry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Raffles Beijing Hotel

Address: 33 East Chang An Avenue, Dongcheng District, Beijing 100004, China
Location: China > Beijing > Xidan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Beijing
#14 Romantic Hotel in Beijing
#16 Business Hotel in Beijing
#16 Luxury Hotel in Beijing
#339 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Raffles Beijing Hotel 5*
Official Description (provided by the hotel):
Reflecting Oriental refinement and French élan, Raffles Beijing Hotel epitomises refinement and exclusivity. Established in the early 1900s, this luxury Beijing hotel was then proclaimed as “the only deluxe hotel in the Far East”. A century on, guest rooms and suites draw inspiration from the golden age of travel but are technologically enabled with discretion for 21st century living. Personality Suites pay homage to luminaries from the hotel’s fabled history while Raffles Inc Business Rooms cater to business travellers on the move.Indulge in gastronomic delights at this Beijing hotel. Innovative French cuisine takes centrestage at the elegant Jaan Restaurant which recalls the glamour of the 1920s with glittering chandeliers and its original timber dance floor.The vibrant East 33 meanwhile offers international fare and the popular weekend Seafood Extravaganza.Ideally situated at the crossroads of famous Chang An Avenue and the district of Wangfujing, Raffles Beijing Hotel lies in the heart of the prestigious business and commercial districts, a few minutes from historical attractions such as the Forbidden City, Tiananmen Square, Temple of Heaven, the Silk Market, and modern marvels such as the ‘Water Cube’ National Swimming Centre and ‘Bird’s Nest’ Olympic Stadium which captured the world’s imagination during the Summer Olympics of 2008. ... more   less 
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Also Known As:
Raffles Hotel Beijing
Beijing Raffles Hotel
Raffles Beijing

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