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“A cup of coffee, really?” 5 of 5 stars
Review of Raffles Beijing Hotel

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Raffles Beijing Hotel
5.0 of 5 Hotel   |   33 East Chang An Avenue, Dongcheng District, Beijing 100004, China (Xidan)   |  
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Ranked #19 of 4,968 hotels in Beijing
New York City, New York
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
“A cup of coffee, really?”
5 of 5 stars Reviewed November 20, 2012

LOVE THIS HOTEL. Great location, great service, great rooms -- just great all around. BUT, be careful of the full-figured man walking around the hotel lobby. I think he is a concierge or maybe an "ambassador". On the Sunday morning, my Asian (this is important) friends met me in the lobby as we had hired the hotel car to take us to the Great Wall for a day of exploring. However, the rudeness from this employee was un-acceptable. My friends made the mistake of stopping at Starbucks (they are now everywhere in Beijing) and brought their coffee into the hotel. He was pacing around like he was walking on hot coals and told employee's and other guests how rude it was for them to bring coffee into his lobby! Really? He actually said "how rude of these Asians"! In the 1920's perhaps it was "wrong", but it's 2012 and I realize that this is a five-star hotel but he could have pulled me aside and we could have left straight away. But, no, this drama filled man (possibly an unemployeed actor) pulls a hissy-fit all over the lobby -- trust me, everyone knew why he was carrying on! Everyone! I was mortified and thankfully, my friends had no idea what he was talking about as when he pointed to me, I quickly got them out of the hotel. A shame. I have spent nearly my entire career in the luxury hospitality industry and this is the first time that anyone has made such a fuss over a cup of coffee. Really?

Room Tip: Get a room facing the avenue but don't bring anything into the lobby of the hotel like a cup of...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review, November 21, 2012
Dear Guest,

First, I would like to express my personal gratitude for the time you have taken to share your thoughts with us on TripAdvisor and on behalf of my entire team at Raffles Beijing Hotel I would like to express my sincere appreciation for you staying with us. I was thrilled to learn that you love our hotel and that our services and facilities exceeded your expectations.

On the other hand, I was disappointed to learn about the challenges you experienced with John Spooner our Raffles Ambassador. I would like to clarify though that our Lobby not only serves as such but also is an additional outlet called “La Vie” in which we serve drinks and snacks. I am convinced this is the reason that caused the misunderstanding. I am certain you will agree that it is very common practice in lounges, restaurants, bars, etc. that it is not appreciated for guests to bring in food and/or beverages. Also the multiple usage of a Lobby as a waiting area and restaurant is very common. Many hotels nowadays even use their Lobby to serve breakfast. This all should no be an excuse but just an explanation and apology for the misunderstanding and inconvenience we caused your outside guests.

We will address your concern accordingly in order to prevent a similar event from reoccurrence.

We hope that this incident will not prevent you of staying with Raffles Beijing Hotel in the future. Please reach out to me personally whenever you are back at Raffles Beijing in order for me being able to discuss the matter in further detail with you.


Warm regards,

Matthias Al-Amiry
General Manager
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 14 cities Reviews in 14 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed November 18, 2012

I was very happy to see my itinerary include this hotel on a recent business trip. I had stayed here once before, as part of a Mayoral delegation to China. The service is second to none, making the beautiful surroundings feel even better. This is a true safe haven in busy Beijing, being on the main road, close to areas like Wangfujing St and Tiananmen. I certainly felt that a significant period of service history in the Raffles tradition was on show. The rooms are beautiful, the breakfast buffet has all you'll need. The Executive Club floor was small, quiet and useful for the one or two meetings we held there. Very happy to recommend for business or pleasure.

  • Stayed July 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review, November 18, 2012
Dear Mark,

Warm greetings from Beijing!

Mark, we are delighted to learn that our services and facilities as well as the location of Raffles Beijing exceeded your expectations during your stay with us during your last business trip. We have noted your positive comments about our rooms, breakfast and the Club Floor and we are extremely happy about your words of praise. We are very much looking forward to welcoming you back to Raffles Beijing, be it for business or pleasure.

Warm regards,

Matthias Al-Amiry
General Manager
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MA, USA
Senior Contributor
23 reviews 23 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed November 15, 2012

We stayed here for 4 nights at the end of October. We were greeted on our arrival by a cup of tea and the head concierge/manager, John, who referred to himself as Uncle John. He proved to be a real gem and immeasurably helpful during our stay. When we were shown to our room we discovered that it was directly across from the elevator. When we expressed our reservations about the noise factor, John helped us get a new and nicer room. He made reservations at restaurants for us, and one evening when it seemed the reservation might not work he walked us 3 blocks away to make sure we got in . Now that's service! He was also helpful with tips for getting around Beijing, things to seek and things to avoid. Our room was beautiful, but the internet was not so great. It seems like that's the usual in China, although after our stay the hotel sad that they were improving the internet connections. The breakfast buffet was fabulous, and the service excellent. There's a business center which will let you print your boarding passes for free, but will charge a small amount to use their printers for other purposes. The hotel has an excellent location, with lots to see within a short walk. All lin all a great place to stay.

Room Tip: We had an inside room. It doesn't seem like a room facing the street gets you a very good view.
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  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review, November 18, 2012
Dear Guest,

Thank you for having chosen Raffles Beijing Hotel as your preferred accommodation in Beijing and we appreciate you having taken the time to share your experience with us on TripAdvisor.

We were delighted to learn that you enjoyed our facilities as well as the personalized services our Raffles Ambassador John Spooner and his team extended to you. We will share your remarks with John and we know that comments and accolades such as yours will encourage John and his team to further enhance their services. In addition, we have noted your preference regarding room location in your guest profile and are happy to assign you a room away from the elevator next time you are staying with us.

We are looking forward to welcoming you back to Raffle Beijing Hotel.


Kind regards,

Matthias Al-Amiry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Saint John, Canada
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 15, 2012

From the car service pick-up, the personal greeting by Raffles Ambassador, Mr. Spooner, the personalized in suite check in - our arrival after a 12 hour flight couldn't have been more perfect! The room (more like a one bedroom condo) was beautifully furnished, the 2 beds very comfortable, and every amenity was of the highest quality. The hotel provided plenty of bottled water as well as a fresh fruit tray. When we had a minor problem with noise from another guest, they sent a beautiful plate of chocolates as an apology! The international breakfast buffet was varied and plentiful as was the one dinner we ate there. We also appreciated the quality of the letter paper and envelopes. Mr. Spooner was very attentive to our requests and went over and beyond to satisfy our questions and shopping! The conceirge desk and front desk staff were polite, helpful and well spoken. They arranged for shipping a parcel home for us that arrived home before we did. The hotel's location close to must see sights, shopping and restaurants made it an ideal location to start our 3 week tour of beautiful China. Thank you Raffles Beijing RM&YH

Room Tip: check the hotel website for amazing deals that might be available.
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  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review, November 18, 2012
Dear Guest,

Thank you for having chosen Raffles Beijing Hotel as your preferred accommodation in Beijing and we appreciate you having taken the time to share your thoughts with us on TripAdvisor.

We were delighted to learn that you enjoyed the personalized services our Raffles Ambassador John Spooner, his team and all our colleagues extended to you. We will share your remarks with John and all our staff and we know that comments and accolades such as yours will encourage them to further enhance their services.

In addition we were happy to read that our food and beverage offerings at our all-day-dining restaurant East 33 as well as the services of our Concierge and Front Office teams exceeded your expectations.

Once again, thank you for sharing our experience with us.


Warm regards,

Matthias AL-Amiry
General Manger
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Toronto, Canada
1 review
5 of 5 stars Reviewed November 15, 2012

I have stayed in eight different Beijing hotels over the past dozen years. All have been quite acceptable, but Raffles stands out. Raffles Beijing has become my favoured Beijing hotel. I travel to Beijing an average of 3 times a year and almost always stay there. It is truly an oasis. Calm pervades the atmosphere. Reception is always most gracious, with seated tea service while the front desk staff take your particulars. The hotel changed general management recently, and now it's even better than before.

I travel mostly for business (from Canada), but I also stay there when I'm in town on holiday. The location is perfect for tourists, next to the Forbidden City. The only slight problem is that, due to its location, it sometimes is difficult to get a taxi. Whether on vacation or business, this hotel offers welcome calm at the end of a busy day.

Room Tip: The so-called business rooms, located in an adjoining building, are really one-bedroom suites. They...
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  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review, November 18, 2012
Dear Tom,

Thank you very much for your feedback following your recent visit to Beijing. We appreciate and value the time you have taken to share your experience with us on TripAdvisor.

We are certainly extremely thrilled to learn that we exceeded your expectations during your last stay with us at Raffles Beijing Hotel. Here at Raffles we strive for being an “oasis for the well-travelled” by creating emotional luxury. We truly believe that in the end it is the personal touches that make the difference. Accolades and sentiments of appreciation such as yours only encourage us to further improve our services and facilities.

The biggest compliment certainly is to learn that Raffles has become your favored hotel in Beijing and we are very much looking forward to welcoming you again in the near future.

Again, thank you very much for taking the time to share your thoughts with us.


Warm regards,

Matthias Al-Amiry
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
70 reviews 70 reviews
38 hotel reviews
Reviews in 39 cities Reviews in 39 cities
107 helpful votes 107 helpful votes
5 of 5 stars Reviewed November 11, 2012

I stayed for 4 nights at the Raffles Beijing and had a great time. The location is excellent, within walking distance of Tiananmen Square and the Forbidden City. The rooms are very nice, with separate areas for the bedroom and for a well sized living room. The bathroom offers separate shower and bath, and the quality of the toiletries is very good. I enjoyed the fresh fruit, renewed daily, and the bottled water. The bed was very comfortable, and the room was very silent at night. Breakfast was excellent, with a great choice of fruits, cereal, pastries and cooked breakfast. The restaurant was also very good, although a bit on the expensive side. The hotel staff was friendly and helpful, but not everyone masters English. I found it very convenient to be able to exchange money at the front desk, at a good rate.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review, November 13, 2012
Dear Guest,

First, I would like to express my personal gratitude for the time you have taken to share your thoughts with us on TripAdvisor.

Second, on behalf of my entire team at Raffles Beijing Hotel, I would like to sincerely thank you for you staying with us.

It is always a great pleasure and extremely rewarding to receive positive and encouraging remarks about our services and facilities such as yours. We are delighted to learn that we exceeded your expectations, that you enjoyed your time with us. Thank you for commending our restaurant East 33 as well as the comfortable beds. We just very recently replaced our mattresses and are delighted to learn you enjoyed a good night sleep.

We will share your report with all our colleagues and we are convinced that accolades such as yours will entice them to further improve their services.


Warm regards,

Matthias Al-Amiry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo, Japan
Top Contributor
77 reviews 77 reviews
13 hotel reviews
Reviews in 19 cities Reviews in 19 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 10, 2012

This doesn't have quite the atmosphere that the Raffles properties in Singapore or Phnom Penh have... but it sure beats any of the competition in Beijing, hands down! The rooms are quite different, depending on what you pay. Our friends were in the "business wing" and I think their rooms were comfortable, but not much personality. We were in the main wing, and though the rooms were very large and comfortable, why on earth would everything be done in faux French style? Why not at least faux Chinese style? Anyway, the staff were excellent, the business lounge pleasant and convenient, and the breakfast very good. It's also in walking distance to the Forbidden City and the Silk Market (about 30 minutes each way). One thing - attached to the building is another hotel which has nothing to do with the Raffles - our taxi driver took us to the wrong entrance, and we were completely confused until we saw a tiny little connecting door.

Room Tip: Think about the business wing - smaller rooms, but less odd gilt furniture!
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  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RafflesBeijingHotel, General Manager at Raffles Beijing Hotel, responded to this review, November 15, 2012
Dear Guest,

Thank you for your feedback following your recent stay with us at Raffles Beijing Hotel. We appreciate and value the time you have taken to share your experience with us on TripAdvisor.

We would like to thank you for having chosen Raffles as your preferred accommodation in Beijing and we are thrilled to learn that you felt Raffles is the best hotel amongst its competitors.

We were delighted to read that you enjoyed our services and felt that our staff was excellent.

On the other hand we were disappointed to learn that you did not like the design of our rooms. The heritage building comprises of 94 colonial style rooms and suites which compliment the design and historical feel of the Lobby and Writer’s Bar. The design of these rooms pays tribute to the two French business men Messieurs Baza and Peiladi who opened a restaurant with rooms in the Legation Quarter during the twilight years of the Qing Dynasty and the Boxer Rebellion and moved to the current location of Raffles Beijing Hotel the following year. The 77 rooms located in the auxiliary building are as you mentioned contemporary designed rooms.

Once again, thank you very much for your candid report.


Warm regards,

Matthias Al-Amiry
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Raffles Beijing Hotel

Also Known As:
Raffles Hotel Beijing
Beijing Raffles Hotel
Raffles Beijing
Address: 33 East Chang An Avenue, Dongcheng District, Beijing 100004, China
Location: China > Beijing > Xidan
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotel in Beijing
#14 Romantic Hotel in Beijing
#14 Luxury Hotel in Beijing
#14 Business Hotel in Beijing
#371 Best Value Hotel in Beijing
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Raffles Beijing Hotel 5*
Official Description (provided by the hotel):
Reflecting Oriental refinement and French élan, Raffles Beijing Hotel epitomises refinement and exclusivity. Established in the early 1900s, this luxury Beijing hotel was then proclaimed as “the only deluxe hotel in the Far East”. A century on, guest rooms and suites draw inspiration from the golden age of travel but are technologically enabled with discretion for 21st century living. Personality Suites pay homage to luminaries from the hotel’s fabled history while Raffles Inc Business Rooms cater to business travellers on the move.Indulge in gastronomic delights at this Beijing hotel. Innovative French cuisine takes centrestage at the elegant Jaan Restaurant which recalls the glamour of the 1920s with glittering chandeliers and its original timber dance floor.The vibrant East 33 meanwhile offers international fare and the popular weekend Seafood Extravaganza.Ideally situated at the crossroads of famous Chang An Avenue and the district of Wangfujing, Raffles Beijing Hotel lies in the heart of the prestigious business and commercial districts, a few minutes from historical attractions such as the Forbidden City, Tiananmen Square, Temple of Heaven, the Silk Market, and modern marvels such as the ‘Water Cube’ National Swimming Centre and ‘Bird’s Nest’ Olympic Stadium which captured the world’s imagination during the Summer Olympics of 2008. ... more   less 
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