I waited more than 15 minutes before been helped during the check in. It was early Saturday afternoon and traffic was very light, they have several staff members in the lobby area, but no one seems bother to come over ask. The front desk staff was not friendly. She could hardly smile during the check in process. Offered me free breakfast for the long waiting but did not mention the breakfast hours. Next morning after a long trip from the US, I woke up around 10:00, called for breakfast hours and was told that it ends at 10:30 AM while several Marriott hotels in Beijing ends their breakfast either at 11:00 AM or 11:30 AM on the weekend. The staff told me that I can order off the menu, but have to pay for it.
The work out area is in the basement/lower level which is very damp. Have problems with some of the locks in the locker room. One morning found a cockroach crawling on the bench in the men's sauna room. It is a perfect condition for cockroaches to breed in such a damp and warm area.
During the check out, I called the bellman at 10:15 for luggage help. At 10:35 AM and after 2 more calls, still no one showed up in my room. I have to tell the housekeeping lady to watch my luggage while I went downstairs to check out my room.
I left my yoga matt in my room, called hotel and the lady at the lost and found refuse to arrange a delivery of my yoga matt to my new hotel which is across town at Beijing Marriott Northeast without charging me for the service. By the way, the room rate at the Marriott is half what I paid at Ritz, but I got a huge suite with two bath rooms and living room with its own dining area. The staff at the Marriott hotel was much more pleasant and helpful.
This is not the Ritz story I have ever heard before. I thought the Ritz hotel is on par compare with the Peninsula hotel, four seasons, Park Hyatt and some of the other top brand hotels I have stayed before. Either it was my bad luck, or they the Ritz should remove its name from this property.
By the way, the sound insulation is very bad in my room, I can hear everything from the room next to mine and electric curtain does not work most of the time.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.