I have stayed at the Ritz Carlton on Financial Street several times over the past year on business, and every time my experience has been superb. The staff is always friendly, the service impeccable and the rooms spacious with the best of amenities. On my most recent stay in early June, I left on a Wednesday afternoon for the airport and a flight to Chengdu, a three hour flight away. While at the airport, I realized I had left my prescription drugs in my room. I immediately contacted the hotel and they immediately located the drugs. I spoke personally with the GM of the hotel who pledged to get me the drugs to my hotel in Chengdu the next day...the hotel sent a courier to deliver them to me by midday Thursday. Just incredible service. I would recommend the hotel to any business traveler.